Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

12 points

Auto/Lock Not working under Guided Access

My 5yr old uses his 9.7" iPad (MP2J2LL/A) as an AAC speech device. It's in essence his voice because he is non verbal. We have his speech app under guided access so it is the only app installed on his ipad. After the last OS update, the auto sleep/lock function (which was working before we updated to the latest OS) has stopped working which is draining his battery and making it a challenge for his voice to last through the day. (with the auto sleep, a single charge would work 2-3 days). My son is unable to manually lock/sleep his device. All the settings are correct and have not changed. Is there a fix in the works? This is his voice after all. Please advise!

***I just tested before positing ... The auto/lock setting in display is set to 2minutes ... 20 minutes later , it has not gone to sleep.***

Posted on Jun 20, 2018 9:34 AM

59 replies

anoop51

Level 1

4 points

Sep 18, 2018 10:42 AM in response to betiux

Looks like this is fixed in iOS 12. The ipad does eventually go to sleep (15 mins or so?). Tested on both ipad and iphone and works the same.

betiux Author

Level 1

12 points

Sep 18, 2018 10:45 AM in response to anoop51

It was not fixed in my update to iOS12... are you sure? What are your settings and what device are you using... what app? 15minutes? Really?

ping23

Level 1

28 points

Sep 18, 2018 6:32 PM in response to betiux

Ok, for whatever reason the Autolock/Sleep started working after the iOS had been downloaded for a couple of hours.

betiux Author

Level 1

12 points

Sep 18, 2018 6:33 PM in response to anoop51

Just retested ... 20minutes and counting. It is still a bug. Not fixed on my end. iphone 6s Plus, iPad mini2 and iPad 9.7" ... tested on Words for Life app with the settings you mentioned. :-(

ping23

Level 1

28 points

Sep 20, 2018 5:39 PM in response to betiux

That doesn’t make any difference. That’s only for the kind of cases or covers that trigger the Sleep/Wake function.

betiux Author

Level 1

12 points

Sep 24, 2018 11:39 AM in response to CofLotar

How did you install a previous version of iOS? I thought you couldn't do that?

Oct 5, 2018 11:36 AM in response to LauraGSLP

I'm trying to accomplish the opposite unfortunately. I want iPad to stay on 24/7.

betiux Author

Level 1

12 points

Oct 5, 2018 12:02 PM in response to cyphersoft

That being said ... I call them once a week and take up at least 10minutes of their time. :-) Not sure if that is the best recourse, but what other options is there.

LeanApp

Level 1

4 points

Oct 18, 2018 3:36 PM in response to betiux

Thanks a lot!

Oct 24, 2018 3:16 AM in response to betiux

Same problem here for our daughter, this is her voice and the auto lock feature does not work when guided access is enabled on her ipad

Oct 30, 2018 6:43 AM in response to betiux

Try to leave guided assess and in the bottom left corner there is an option button click that and then make sure sleep/wake up is turned off.

Dec 10, 2018 12:32 PM in response to betiux

I also have this issue due to the bug that came out with the IOS 12 update. Is there any ETA on a fix?

Jan 2, 2019 4:31 AM in response to betiux

iOS 12.1.1 fixed it on some devices but not others. There is a new setting in guided access mode.

vamsi914

Level 1

4 points

Jan 28, 2019 2:19 PM in response to jtweeks-cbp

jtweeks, can you explain how to get to that setting? I’m on the “options” for guided access where the different toggles for like sleep/wake button etc are, but there’s nothing about auto-lock on it.

Auto/Lock Not working under Guided Access