Mail keeps crashing on opening, MacOS High Sierra (21.5", 2017)
I have already tried some of the fixes posted on this website, i.e. holding shift when opening Mail, moving the file in the container folder.
I have downloaded and run the EtreCheck program and have posted the report below:
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-21 08:45:11
Download EtreCheck from https://etrecheck.com
Runtime: 3:08
Performance: Good
Problem: Apps are crashing
Description:
Mail is crashing on opening
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing- There have been numerous app crashes.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (21.5-inch, 2017)
iMac Model: iMac18,1
1 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR4 2133 ok
BANK 1/DIMM0 - 4 GB DDR4 2133 ok
Video Information:
Intel Iris Plus Graphics 640 - VRAM: 1536 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 999.35 GB
disk1 - Macintosh HD (Journaled HFS+) 998.98 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 998.98 GB (898.70 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
2 IPv6 addresses
Interface en5: iPhone
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 4.99 GB available
System Software:
macOS High Sierra 10.13.5 (17F77)
Time since boot: About 3 days
System Load: 1.49 (1 min ago) 1.52 (5 min ago) 1.49 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
Executable: /Users/***/Library/Application Support/Steam/SteamApps/steamclean
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
2 32-bit apps
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 167 Apple tasks |
| [Running] | 117 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 38 Apple tasks |
| [Loaded] | 171 Apple tasks |
| [Running] | 125 Apple tasks |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-06-13) |
Launch Daemons:
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-06-13) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-30) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) |
User Launch Agents:
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-14) |
| [Loaded] | com.valvesoftware.steamclean.plist (? 0 - installed 2018-04-08) |
User Login Items:
iTunesHelper Application (Apple - installed 2018-05-30)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (Dropbox, Inc. - installed 2018-06-21)
(/Applications/Dropbox.app)
Internet Plug-ins:
QuickTime Plugin: 7.7.3 (installed 2018-06-07)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| DropboxMacUpdate | Dropbox, Inc. | 25 | |
| WindowServer | Apple | 7 | |
| kernel_task | Apple | 3 | |
| syspolicyd | Apple | 0 | |
| trustd (4) | Apple | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| com.apple.WebKit.WebContent (2) | Apple | 802 MB | |
| kernel_task | Apple | 783 MB | |
| Microsoft Word | Microsoft Corporation | 298 MB | |
| Calendar | Apple | 261 MB | |
| CalendarAgent | Apple | 203 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 3 MB | 990 KB | |
| com.apple.WebKit.Networking | Apple | 2 MB | 441 KB | |
| Dropbox | Dropbox, Inc. | 138 KB | 197 KB | |
| netbiosd | Apple | 79 KB | 33 KB | |
| cloudd | Apple | 7 KB | 2 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 5 | |
| hidd | Apple | 1 | |
| distnoted (5) | Apple | 0 | |
| nsurlstoraged (2) | Apple | 0 | |
| fseventsd | Apple | 0 |
Virtual Memory Information:
| Available RAM | 2.20 GB |
| Free RAM | 20 MB |
| Used RAM | 5.80 GB |
| Cached files | 2.18 GB |
| Swap Used | 17 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| iTunes | 12.7.5 | 2018-05-30 |
| Microsoft AutoUpdate | 4.0.18061000 | 2018-06-13 |
| Keynote | 8.0 | 2018-06-15 |
| Pages | 7.0 | 2018-06-15 |
| Numbers | 5.0 | 2018-06-15 |
| Microsoft OneNote for Mac | 16.14.18061302 | 2018-06-15 |
| Microsoft Word for Mac | 16.14.18061302 | 2018-06-15 |
| Microsoft Excel for Mac | 16.14.18061302 | 2018-06-15 |
| Microsoft PowerPoint for Mac | 16.14.18061302 | 2018-06-15 |
| Microsoft Outlook for Mac | 16.14.18061302 | 2018-06-15 |
| Gatekeeper Configuration Data | 142 | 2018-06-20 |
| MRTConfigData | 1.35 | 2018-06-20 |
Diagnostics Information (past 7 days):
2018-06-21 08:14:13 Mail.app Crash (21 times)
/Applications/Mail.app
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString replaceCharactersInRange:withString:]: nil argument' terminating with uncaught exception of type NSException abort() called |
End of report
iMac, macOS High Sierra (10.13.5), null