Mail keeps crashing on opening, MacOS High Sierra (21.5", 2017)

I have already tried some of the fixes posted on this website, i.e. holding shift when opening Mail, moving the file in the container folder.

I have downloaded and run the EtreCheck program and have posted the report below:


EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-21 08:45:11

Download EtreCheck from https://etrecheck.com

Runtime: 3:08

Performance: Good


Problem: Apps are crashing

Description:

Mail is crashing on opening


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps crashing- There have been numerous app crashes.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (21.5-inch, 2017)

iMac Model: iMac18,1

1 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core

8 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR4 2133 ok

BANK 1/DIMM0 - 4 GB DDR4 2133 ok


Video Information:

Intel Iris Plus Graphics 640 - VRAM: 1536 MB

iMac 1920 x 1080


Drives:

disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 999.35 GB

disk1 - Macintosh HD (Journaled HFS+) 998.98 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - Macintosh HD 998.98 GB (898.70 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

2 IPv6 addresses

Interface en5: iPhone

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.99 GB available


System Software:

macOS High Sierra 10.13.5 (17F77)

Time since boot: About 3 days

System Load: 1.49 (1 min ago) 1.52 (5 min ago) 1.49 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: /Users/***/Library/Application Support/Steam/SteamApps/steamclean

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

2 32-bit apps


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]167 Apple tasks
[Running]117 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]38 Apple tasks
[Loaded]171 Apple tasks
[Running]125 Apple tasks


Launch Agents:

[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-06-13)


Launch Daemons:

[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-06-13)
[Loaded]com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-30)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05)


User Launch Agents:

[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-14)
[Loaded]com.valvesoftware.steamclean.plist (? 0 - installed 2018-04-08)


User Login Items:

iTunesHelper Application (Apple - installed 2018-05-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (Dropbox, Inc. - installed 2018-06-21)

(/Applications/Dropbox.app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-06-07)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPULocation
DropboxMacUpdateDropbox, Inc.25
WindowServerApple7
kernel_taskApple3
syspolicydApple0
trustd (4)Apple0


Top Processes by Memory:

Process (count)SourceRAM usageLocation
com.apple.WebKit.WebContent (2)Apple802 MB
kernel_taskApple783 MB
Microsoft WordMicrosoft Corporation298 MB
CalendarApple261 MB
CalendarAgentApple203 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple3 MB990 KB
com.apple.WebKit.NetworkingApple2 MB441 KB
DropboxDropbox, Inc.138 KB197 KB
netbiosdApple79 KB33 KB
clouddApple7 KB2 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
WindowServerApple5
hiddApple1
distnoted (5)Apple0
nsurlstoraged (2)Apple0
fseventsdApple0


Virtual Memory Information:

Available RAM2.20 GB
Free RAM20 MB
Used RAM5.80 GB
Cached files2.18 GB
Swap Used17 MB


Software Installs (past 30 days):

NameVersionInstall Date
iTunes12.7.52018-05-30
Microsoft AutoUpdate4.0.180610002018-06-13
Keynote8.02018-06-15
Pages7.02018-06-15
Numbers5.02018-06-15
Microsoft OneNote for Mac16.14.180613022018-06-15
Microsoft Word for Mac16.14.180613022018-06-15
Microsoft Excel for Mac16.14.180613022018-06-15
Microsoft PowerPoint for Mac16.14.180613022018-06-15
Microsoft Outlook for Mac16.14.180613022018-06-15
Gatekeeper Configuration Data1422018-06-20
MRTConfigData1.352018-06-20


Diagnostics Information (past 7 days):

2018-06-21 08:14:13 Mail.app Crash (21 times)

/Applications/Mail.app

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString replaceCharactersInRange:withString:]: nil argument'

terminating with uncaught exception of type NSException

abort() called



End of report

iMac, macOS High Sierra (10.13.5), null

Posted on Jun 20, 2018 3:49 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2018 12:33 AM

Enter in user library > select mail folder and right click on it and click on copy mail again right click on empty desktop and click on paste item the V5 folder will be placed on the desktop .

Open system preferences > internet account , select the corrupted mail account and click on minus sign .

Again click on mail on top menu bar > click on add account > choose a mail account provider > select it and click on continue , enter your webmail address and password and click on next .

All mails will start downloading from the server .

Similar questions

8 replies
Question marked as Top-ranking reply

Jun 21, 2018 12:33 AM in response to davidndp

Enter in user library > select mail folder and right click on it and click on copy mail again right click on empty desktop and click on paste item the V5 folder will be placed on the desktop .

Open system preferences > internet account , select the corrupted mail account and click on minus sign .

Again click on mail on top menu bar > click on add account > choose a mail account provider > select it and click on continue , enter your webmail address and password and click on next .

All mails will start downloading from the server .

Jun 23, 2018 11:04 PM in response to davidndp

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences.
  6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally.
  7. Use Apple Hardware Test to see if there is any hardware malfunction.
  8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  9. Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
  10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.5 Combo Update as needed.
  12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

14. If none of the above helps then see How to Downgrade macOS High Sierra and macOS Reversion- How to Downgrade from High Sierra.

15. If you get here without success then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

Jun 23, 2018 11:36 PM in response to tygb

Thanks again.

This is used as a reception computer for our business, that is why I thought it was weird that it wasn't working properly. I checked the 3rd party apps on the computer and I thought it was only Dropbox. But my son had installed "Steam" and "Epic" without my knowledge and both are used for playing computer games. I am assuming it was one of these?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mail keeps crashing on opening, MacOS High Sierra (21.5", 2017)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.