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Level 1

13 points

car bluetooth connectivity issues iOS 11.4

I ve got a big connectivity issue with my car bluetooth since my iPhone 6 was updated to 11.4. I can see incoming/outcoming calls but there is no voice. My car is a 2017 mini, and the whole system was working perfectly before updating.

Tried everything (forget device, turn on/off BT, restart, restore through iTunes) but no joy. Any ideas to avoid this annoying, dangerous and illegal situation of talking while driving without BT?

Many thanks

iPhone 6, iOS 11.4

Posted on Jun 23, 2018 1:30 AM

Best reply

Joseph_S.

Community Specialist

Posted on Jun 24, 2018 2:01 PM

Hi GeorgeGianno,

Thanks for reaching out in Apple Support Communities. I understand that since updating to iOS 11.4, you're having trouble with the Bluetooth connection in your car. I know this is an important feature to rely on; I'd like to help. I see that you've tried forgetting the pairing, disabling and re-enabling Bluetooth, restarting your iPhone, as well as restoring through iTunes; I appreciate you including those steps. I'd recommend working through the suggestions below:

If you connect using Bluetooth

If you've connected multiple phones to your car stereo, try renaming your iOS device: Go to Settings > General > About > Name, and type a new name. Then try connecting again.

Install any firmware updates for your car stereo.

If you still can't connect, contact Apple Support.

If you can't pair or connect your iPhone, iPad or iPod touch to your car stereo

Best Regards.

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27 replies

mrpalaio

Level 1

4 points

Jan 6, 2019 3:11 AM in response to stev1eb

I have the same issues. I own an iPhone X and a Mercedes. Everything was working fine before whith iPhone 8. I’ve tried everything. So expensive this phone and doesn’t work in a basic function like audio Bluetooth. Apple support doesn’t care. Won’t buy this junk anymore. I’ll move to Samsung or Huawei p20.

Jan 8, 2019 2:27 AM in response to GeorgeGianno

My iphone 7 has the latest ios (12.1.2)...My VW polo stays connected but sound doesn't connects in bluetooth...it turns in phone and not in car after a couple of seconds...i tried restart, i tried forget connection from car and phone. I am desperate. The instructions say i must RESET my iphone...but i don't want to lose all my settings...i might been able to restore from my computer but if it doesn't work???

MsMajic

Level 1

4 points

Jan 12, 2019 5:11 AM in response to dimitriostranoudakis

I am having the same issues. I thought it was the car(Range Rover Sport) but it appears to be a software issue. I can no longer play music over BT & calls drop and at times reconnections sporadically. The connection is very unstable. RR Has a sync app that I can connect via usb but I am still experiencing the same issue (admittedly I need to check if it’s the cable) but since it charges with no interruption, I think it’s the software. I have a iPhone 6,was considering getting the XS but I think I’ll wait. The software is up to date 12.1or so

Feb 11, 2019 6:20 AM in response to njn-chicago

Same problem, but it started after updating my iPhone 8 to 12.1.4. Calls work fine. I can see the song on my car display (2013 Tiguan), but the song length shows "--:--" and the song never plays. I can advance through songs but none of them ever play. Hitting play on the phone shows the song playing, but it's not actually playing on the car system.

GeorgeGianno Author

Level 1

13 points

Jun 27, 2018 12:13 AM in response to Joseph_S.

Thanks for your reply

I did update the firmware, but unfortunately the connection is still very unstable. I will talk to apple support as advised

cjlydon

Level 1

13 points

Jul 3, 2018 8:04 AM in response to Joseph_S.

I have the same issue with my iPhone 7 and 11.4. I also have the same issue with my AirPods. I've tried all the unpairing and resetting etc, but it is still really flaky

Jul 18, 2018 3:35 PM in response to GeorgeGianno

Same car, same problems with an iPhone X.

I can get some audio when I plug in through the aux port but that seems to drop sporadically as well.

nik877

Level 1

4 points

Aug 3, 2018 7:13 PM in response to mahmoodmobasher

Same issue. Got myself new iPhone X. Can’t connect using Bluetooth with my car player n other Bluetooth hearing device.

Pls rectify Apple

Aug 6, 2018 4:40 AM in response to nik877

Having same problems.

iPhone7, 128Gb. Bluetooth cutting out when listening to music on headphones. Also disconnecting from car. Wi-Fi seems very slow also.

TZMF1

Level 1

4 points

Aug 7, 2018 11:12 AM in response to GeorgeGianno

I am having the same issue with my iphone7, but it only happens when on Cisco webex meetings. Phone calls go through just fine. Music is intermittent.

jkarll

Level 1

12 points

Nov 12, 2018 11:44 PM in response to mahmoodmobasher

I have upgraded to IOS 12.1 and still got connection problems in my car (VW)

Please take action, Apple

stev1eb

Level 1

4 points

Dec 31, 2018 3:26 PM in response to avi_from_india

In the end I connected my phone to the Merc via usb used CarPlay with iTunes then switched off then unplugged. Now works on Bluetooth ok.

car bluetooth connectivity issues iOS 11.4