How can I download Photoshop elements 2018 onto my MacBook Air?

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How can I download Photoshop elements 2018 onto my MacBook Air?

I just ordered the downloadable version of photoshop elements 2018 for Mac on Amazon. The photoshop icon is on my home screen. When I try to launch the program I get an error message saying “We’ve encountered the following issues. Installation on case-sensitive volumes is not supported. Please choose a different volume for installation.” The only button on this pop up is “Quit” to close the pop up screen. There is no option to select another volume for installation. I have been up all night and spent hours trying to watch videos on YouTube on how to fix this problem and nothing seems to work. I’m getting very frustrated. I also backed up my Mac and wiped the computer clean, that’s what someone suggested to do online and still nothing. Please help!

Posted on Jun 23, 2018 7:41 AM

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Answer 1

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Joseph_S.

Community Specialist

Jun 25, 2018 6:57 AM in response to brianafromberlin

Hello Briana,

Thank you for using Apple Support Communities! I understand that you are encountering an error when attempting to install Photoshop Elements on your Mac. I would be happy to point you towards a resolution.

Check out the following resource for more information about what this error means:

Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS

It sounds like you will most likely need to reformat your hard drive. Here's how to tell which format you're currently using:

How to choose between APFS and Mac OS Extended when formatting a disk for Mac - Apple Support

You may also want to consider creating a partition and formatting it as Mac OS Extended (Journaled) following the steps here:

Partition a physical disk using Disk Utility on Mac - Apple Support

Take care!

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How can I download Photoshop elements 2018 onto my MacBook Air?

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