Trouble upgrading to High Sierra

Question

Level 1

4 points

Trouble upgrading to High Sierra

I have a MacBook Air 2013 running OS X 10.9.5 I tried to install High Sierra. It ran for over an hour and never showed progress. It was like it was frozen. When I go to the app store it says that it has been installed but when I look at about my mac it shows OS X 10.9.5

Not sure what I should do ?

MacBook Air (13-inch Mid 2013), OS X 10.9.5

Posted on Jun 24, 2018 5:37 PM

Reply

Answer 1

Best reply

Kappy

Level 10

361,741 points

Jun 24, 2018 11:26 PM in response to bfromlangley

Look in your Applications for the installer. If it's still there then no upgrade was completed.

Repair the Drive for El Capitan or Later

Restart the computer and after the chime hold down the Command and R keys until the Utility Menu appears.
Select Disk Utility and press the Continue button.
Then select the indented (usually, Macintosh HD) volume entry from the side list.
Click on the First Aid tab in the toolbar and wait for the Done button to activate. Click on it, then quit Disk Utility.
Select Restart from the Apple menu.

Now re-run the High Sierra installer.

Reply

Answer 2

bfromlangley Author

Level 1

4 points

Jun 24, 2018 11:28 PM in response to Kappy

Thanks for your help.

Reply

Trouble upgrading to High Sierra

Similar questions