Apple Support request for valid ID?
When booking a support appointment at a UK Apple store to assess a faulty Apple device I was informed that I had to ”Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.”
This is published on the Apple support website. Obviously I just laughed and said I will not be bringing ID. Apple support then said ok no problem. When I asked why they ask for ID they said it was to make sure i’m over 18? Now this is getting weird. I pointed out that a passport can prove ID but you don’t have to be 18 to get a passport. At this point they then said it was “policy” to ask for ID. We went round in circles for a while until they just repeated “policy.” I can’t believe the Apple store support is “adults only” and asking for ID seems insane. Has anyone been refused support for not having valid ID or for being under 18?
