my sister signed out of her device and she when tried signing back in it kept saying apple id is not active ,from research its indicated that we need to call apple for verification, we however do not know the number to call from Nigeria. please help
Click on this link about 'How to deactivate your Apple ID account' --> https://support.apple.com/HT208503
- See the section about "Can I reactivate my account?"
Error messages:
- Cannot reset password
- This Apple ID is either not valid or not supported.
- This Apple ID is not active.
There is no Apple Support document specifically addressing your message that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:
If your Apple ID is locked or disabled --> https://support.apple.com/HT204106
Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169
Worldwide Suport https://support.apple.com/choose-country-region
Choose your country. Some may have different languages available. If your country is not listed see if there is an "other" option for your region of the world. E.g.,
Other Africa - https://support.apple.com/en-afri
Click on this link about 'How to deactivate your Apple ID account' --> https://support.apple.com/HT208503
- See the section about "Can I reactivate my account?"
Error messages:
- Cannot reset password
- This Apple ID is either not valid or not supported.
- This Apple ID is not active.
There is no Apple Support document specifically addressing your message that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:
If your Apple ID is locked or disabled --> https://support.apple.com/HT204106
Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169
Worldwide Suport https://support.apple.com/choose-country-region
Choose your country. Some may have different languages available. If your country is not listed see if there is an "other" option for your region of the world. E.g.,
Other Africa - https://support.apple.com/en-afri
apple id is not active
