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Question: iphone 7 audio ic problem

i have iphone 7 32gb mat black. i can make and receive calls but i cant hear anything and speaker button got greyed. i went to service. they said me, it's my fault because camera glass got cracked. if i want to fix it, i have to pay more than new iphone price.

after i searched on the web, i found lots of people have the same problem. Is there any replacement program for audio ic problem? Please help me...

iPhone 7, iOS 11.4

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Jun 26, 2018 6:12 AM in response to William Kucharski In response to William Kucharski

in my country (Türkiye) devices must be 2 years garantee. i am using it for one year so i have 1 year garantee. is there any announcement that apple made about this situation? if yes, how can i tell to the service in my country?

Jun 26, 2018 6:12 AM

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Jun 28, 2018 5:56 AM in response to ahmet232 In response to ahmet232

If the camera is cracked it certainly suggests a relatively severe external impact. This would be assessed as accidental damage not covered by warranty, and impact could also have initiated a failure on the circuit board, particularly soldering.

Jun 28, 2018 5:56 AM

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Jul 31, 2018 11:49 PM in response to Zeven01 In response to Zeven01

You likely mean Youtube videos. Also, there is a recall on iphone 7 A1660 but it is concerning 'no service' issue. Or certain errors upon restore or update.

iPhone 7 Repair Program for "No Service" Issues - Apple Support


If your iphone has other damage like a cracked screen, they may charge an additional fee to fix that first. Then they will send it to Apple for replacement if it qualifies.

Jul 31, 2018 11:49 PM

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Question: iphone 7 audio ic problem