iPad drops cellular connection randomly

Question

iPad drops cellular connection randomly

My iPad Mini 4 started randomly dropping connection a few weeks ago; there's no consistency as to where or when it happens, but it'll suddenly lose all cellular connection and the only way to get it back is to restart.

At first it was annoying but it's started happening more and more frequently, sometimes repeatedly, and whenever it loses connection, it also erases my data on some apps such as Telegram and Kik, making me reload them.

My best guess is a loose antenna but I'm open to any thoughts -- it's become unusable.

iPad Mini Wi-Fi + Cellular, iOS 11.4

Posted on Jun 26, 2018 5:29 AM

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Answer 1

Jun 28, 2018 5:14 AM in response to Joseph_S.

Thanks, Joseph, I spoke to AppleCare and they also suggested taking the SIM card out and putting it back in, which seems to have solved the issue.

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Answer 2

Joseph_S.

Community Specialist

Jun 27, 2018 1:26 PM in response to Jay Nungesser

Greetings Jay Nungesser,

Thanks for using the Apple Support Communities! I understand your iPad isn't staying connected with cellular data as expected.

The following support article will offer helpful troubleshooting suggestions for the behavior you're experiencing with your iPad: If you see No Service or Searching on your iPhone or iPad

Let me know how the steps within the article work for you.

Cheers!

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Answer 3

Joseph_S.

Community Specialist

Jul 1, 2018 6:23 AM in response to Jay Nungesser

Hi Jay,

Thanks for following up and confirming your findings!

Kind regards.

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iPad drops cellular connection randomly

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