imessage on MACbook pop up

I have this imessage turned off and I all of a sudden get this imessage pop up stating that my apple id and phone number are being used for facetime on a new iphone. I don't use facetime and it's been turned off. Why did I get this message and now I feel somebody has invaded my apple id? Keep in mind, I don't use imessage on my MACbook. I don't have bluetooth on and everything else is pretty secured. Now what?

MacBook Pro, MacOS Sierra 10.12.6

Posted on Jun 26, 2018 4:33 PM

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6 replies

Jul 1, 2018 2:18 AM in response to sab7522

Thanks a million for the heads up. Let me correct my stupid self. First, any devices that have any services signed into with your Apple ID will appear under your Apple ID marquee in settings on your iOS devices (scroll down to the bottom.) In macOS, you have to go into iCloud preferences, click on Account Details and then the Devices tab. Either way, if you don’t see any unknown devices then you should be OK on that front. Second, if FaceTime is disabled on a device, it doesn’t necessarily mean you’re not signed into FaceTime on that device! On the Mac, in FaceTime preferences, regardless of whether it’s enabled, if the Sign Out button is actively black and white, you’re signed in and you just click the button to sign out. On the iOS device, in FaceTime settings, if it’s disabled, toggle it on and then, if it’s signed in, it will enable without prompting you to sign in at which point you click on your Apple ID and sign out. Otherwise, if you’re not already signed in, it’ll prompt you to sign in at which point you just cancel. Anyway, if you got the email and no unknown devices are signed into, I’m confident you’re inadvertently signed into it on one of your devices but, as you have by now surmised, I could easily be wrong.

Jun 27, 2018 10:13 PM in response to sab7522

It'll do that each and every time you sign in or even re-sign in to FaceTime, Messages et c. even if it's not actually a new device and even if it's not the first time it was signed into on that device.


Fear not, though. Any and all devices that are signed into any or all of iCloud, FaceTime, Messages, iTunes & App Store et c. with your Apple ID will appear in your iCloud devices list which you can access via iCloud settings on your iOS devices as well as iCloud preferences on your Macs.


This used to happen to me. Many times. Always right after I updated macOS or iOS and sure enough would find FaceTime had inadvertently been enabled on one or another of the devices. I think the Setup Assistant would enable it by default albeit with confirmation dialog in which I guess I would inadvertently touch "next" without toggling it back off. A couple of years ago, I once had reason to use FaceTime and thought it was cool so I enabled it across the board and have kept that way and the subject effect hasn't happened since. Anyway, I believe that once you're signed into iCloud it only takes a simple toggle to enable FaceTime.

Jun 27, 2018 8:43 AM in response to sab7522

Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.



Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams



Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

Jun 27, 2018 1:59 PM in response to Eric Root

Thank you for your input.


I don't know how legit it could be if something I don't even use on my MACbook is turned off and I still get a pop up from it? It was a pop up in imessage. I have had it turned off since I got this laptop. Is it legit? I don't know. No, no links, no address no nothing except a message stating that my apple id and phone number are being used on a new iphone of which I haven't purchased in a long time. I'm just a bit frustrated with this whole matter right now.

Jun 30, 2018 9:59 AM in response to Toot Uncommon

Thank you Toot Uncommon but it only happened once and I never used Facetime and never signed in on it either. I would understand if I used it or something but this was the only time since I have had this Macbook that it's happened. It hasn't happened again since then either. I will just have to keep an eye on my account to see if any activity is being done on it. Take care.

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imessage on MACbook pop up

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