Weird e-mails from Apple

I have received 2 separate e-mails from Apple Update saying my account has been been temporarily locked and I need to validate my account. It has a link that I click to log in, but when I go to log in it not only asks for my personal information but also my card information. It says my account can’t be reactivated until I complete these steps. But when I go to log in the Apple website on my own - outside of this email - I can log in just fine and have nothing saying my account is locked. These e-mails also have case numbers and says if I don’t complete with 24 hours, my account will be terminated. User uploaded file

Help!

Posted on Jun 27, 2018 11:09 AM

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Question marked as Top-ranking reply

Posted on Jun 27, 2018 11:18 AM

Katie,


The email is not legitimate. Read Identify legitimate emails from the App Store or iTunes Store - Apple Support for identification/reporting tips. Fortunately, you did not enter any personal details.

User uploaded file

5 replies

Jun 27, 2018 11:17 AM in response to katiefromnorfolk

It is a scam.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams



Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

Aug 10, 2018 1:11 PM in response to katiefromnorfolk

Dear Sir,Dear Maam,

I have received a e mail from you today with a remark to pay my bills? I never apply anythink from you, i used my phone the last 4 years without having bills. This is what i have recieved today.


Apple ID - Locked

Dear user,

We just experienced some issues while processing your payment. As a result we have temporarily locked your account. To unlock your account, please login to confirm your billing information are correct and re-process your payment.

If we fail to verify your account in 24 hours, we will locked your account permanently.

Thank you, Apple Inc.


Continue




Is this a joke????

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Weird e-mails from Apple

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