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toto_titi Author

Level 1

8 points

Device unreachable while importing 4k videos

I am on Windows 10 pro and I am trying to import my photos and videos from my iPhone 8.

I could import all the photos without any problem. When importing the videos, I get almost after each video a "device unreachable" error. So I can only import a video at a time, then I need to disconnect/reconnect the iPhone.

I tried using :

- different computers with Windows 10

- different cables

- USB 2, 3 and with and without charging

- Windows Explorer, Windows Photos

Do you have a fix? Thanks a lot.

iPhone 8, iOS 11.4

Posted on Jun 27, 2018 12:18 PM

Best reply

toto_titi Author

Level 1

8 points

Posted on Jun 27, 2018 1:03 PM

I found the issue... It is not possible to import 4k 60fps videos when "Settings > Photos > Transfer to Mac or PC" has the "Automatic" value checked.

Ridicule...

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Device unreachable while importing 4k videos

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