New MacBook Pro won't allow full screen view on Video playback

Hi All,

I just purchased the new MacBook Pro. When I watch a you tube or a tv show online I try to make it a full screen view but it just makes the default error sound. It will not go full screen.

Does anyone have a solution for this?

MacBook Pro, Mac OS X (10.6.6)

Posted on Jun 28, 2018 11:47 AM

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Question marked as Top-ranking reply

Posted on Jun 29, 2018 10:25 AM

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

1 reply
Question marked as Top-ranking reply

Jun 29, 2018 10:25 AM in response to steve7591

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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New MacBook Pro won't allow full screen view on Video playback

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