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Apple Movies - This content is no longer available

I get a "This content is no longer available" when I turn on the AppleTV and select the "Watch Now", "Up Next Movie" on movies I purchase from Apple iTunes Store, but I notice they are no longer there to buy now. The tech over the phone had me select the home button, and go to "Movies iTunes" and go to "Purchased" and scroll to find the movie(s). Select it and hit the play, pause button on the remote. Only then does the movie will play. After watching the movie or coming back to it later to finish, it still will say "This content is no longer available" again. Very frustrating and annoying. Then I would have to do the whole process of going to the "Movies iTunes / Purchases / Scroll to Movie" again. Has anyone from Apple or Customers or Tech Support experience this and knows how to fix this, without having to go through so many steps? Example in happens when playing Disney Cinderella 1950 Animated Movie.

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Apple TV 4K, iOS 11.4

Posted on Jun 29, 2018 3:34 AM

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4 replies

Jun 30, 2018 4:52 PM in response to Roger Wilmut1

With the Apple Tech on the phone we done the reboot and re-Log-ins etc many a times. Even with a video conference with them so it was seen on the screen as to what was purchased directly from Apple. The movies show up in my purchases. And by navigating the way that I posted in my post, that was the only way that this and any older movie would play. This also happened to other movies besides Disney, just my Disney was original bought for my kids. I been with only Apple for decades, way before they went to Email Logins.

Jun 30, 2018 4:58 PM in response to Urquhart1244

Could had been something to do with the Disney Vault. My Disney Little Mermaid would not play until I contact Disney directly. Oddly after contacting them then it started Playing. The Vault agreement is not the same in the USA as for customers in England and Australia. If One goes know to the iTunes Store USA and search for Disney Little Mermaid. It doesn't come up as a possible purchase, even that the Prince Movies has the Cartoon Character. The England and Australia store show the movies able to purchase. If you have friends or relatives there they can purchase them, but not Americans.

Apple Movies - This content is no longer available

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