HP ScanJet Pro 3500f1 won't connect to OSX 10.9.5

- HP Easy Start software recognizes the ScanJet Pro 3500 and downloads drivers
- At next step, EasyStart cant find the scanner to do a test scan
- Also cant add the scanner in printer/scanners in System profile

- Machine hardwarde profile shows the scanner attached to a USB interface, very odd!


I spent 1-2 hours with HP Support on this. They suggested getting a different ScanJet 3500. Did that and same problem.


I would be very grateful for any ideas on how to fix things.


Thanks in advance ! :-)

MacBook Air, OS X Mavericks (10.9.5)

Posted on Jun 30, 2018 10:17 AM

Reply

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HP ScanJet Pro 3500f1 won't connect to OSX 10.9.5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.