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Please help with a kernel panic

Hi, I'm hoping someone will be able to help me. I have a couple of things going on with my MacBook Pro and I was wondering if anyone can help?

The computer freezes usually once a day and everyone is try and use Box Drive, it crashes my computer.

Here's the most recent kernel panic report and if someone could help me, I'd really appreciate it.


Anonymous UUID: ACAE1E3D-19E0-27A9-AA7D-9822D6E8178F



Sun Jul 1 08:45:03 2018



*** Panic Report ***

panic(cpu 6 caller 0xffffff801bd87d3d): Kernel trap at 0xffffff801bec9c74, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x00000003c052b0af, CR4: 0x00000000001627e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000003000000, RDX: 0xffffff804b624fa0

RSP: 0xffffff82086e32d0, RBP: 0xffffff82086e32d0, RSI: 0x0000000000000002, RDI: 0x0000000000000000

R8: 0xffffff804d7cb000, R9: 0x0000000000000000, R10: 0xffffff804bea9560, R11: 0x0000000000000000

R12: 0xffffff8043ea0680, R13: 0x0000000000000020, R14: 0xffffff82086e3460, R15: 0xffffff8047cc69b0

RFL: 0x0000000000010246, RIP: 0xffffff801bec9c74, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x6, PL: 0, VF: 0



Backtrace (CPU 6), Frame : Return Address

0xffffff82086e2d80 : 0xffffff801bc6d166

0xffffff82086e2dd0 : 0xffffff801bd95824

0xffffff82086e2e10 : 0xffffff801bd87b10

0xffffff82086e2e90 : 0xffffff801bc1f180

0xffffff82086e2eb0 : 0xffffff801bc6cbdc

0xffffff82086e2fe0 : 0xffffff801bc6c99c

0xffffff82086e3040 : 0xffffff801bd87d3d

0xffffff82086e31c0 : 0xffffff801bc1f180

0xffffff82086e31e0 : 0xffffff801bec9c74

0xffffff82086e32d0 : 0xffffff7fa16afd42

0xffffff82086e33a0 : 0xffffff7fa16adcfc

0xffffff82086e33d0 : 0xffffff801beca7f3

0xffffff82086e3440 : 0xffffff7fa1694d05

0xffffff82086e3610 : 0xffffff7fa169d0c6

0xffffff82086e36e0 : 0xffffff7fa169ea35

0xffffff82086e3740 : 0xffffff7fa1692fb1

0xffffff82086e37e0 : 0xffffff7fa16a23ca

0xffffff82086e3890 : 0xffffff801c0e8bc3

0xffffff82086e38f0 : 0xffffff801bec0b2f

0xffffff82086e3980 : 0xffffff801beaba0f

0xffffff82086e3bc0 : 0xffffff801beac454

0xffffff82086e3f40 : 0xffffff801c203bd8

0xffffff82086e3fa0 : 0xffffff801bc1f966

Kernel Extensions in backtrace:

com.trendmicro.kext.filehook(2.5)[D418EC50-0B45-3E3A-91BC-4748D7D8508E]@0xfffff f7fa1690000->0xffffff7fa16a6fff

com.box.filesystems.osxfuse(103.6.6)[78383DA8-79A1-32D7-998D-D77670E1B943]@0xff ffff7fa16a7000->0xffffff7fa16bcfff



BSD process name corresponding to current thread: Box UI



Mac OS version:

17F77



Kernel version:

Darwin Kernel Version 17.6.0: Tue May 8 15:22:16 PDT 2018; root:xnu-4570.61.1~1/RELEASE_X86_64

Kernel UUID: CC1699EE-71B5-3AF1-AAA3-6DBD16222B92

Kernel slide: 0x000000001ba00000

Kernel text base: 0xffffff801bc00000

__HIB text base: 0xffffff801bb00000

System model name: MacBookPro11,4 (Mac-06F11FD93F0323C5)



System uptime in nanoseconds: 327598337022

last loaded kext at 251328074628: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9cf9a000, size 69632)

last unloaded kext at 28055427764: com.expressvpn.splittunnel 3 (addr 0xffffff7fa16a7000, size 16384)

loaded kexts:

com.box.filesystems.osxfuse 103.6.6

com.trendmicro.kext.filehook 2.5.0

com.trendmicro.kext.KERedirect 2.5.0

com.apple.filesystems.msdosfs 1.10

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDAHardwareConfigDriver 281.52

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.driver.AppleGraphicsDevicePolicy 3.18.52

com.apple.AGDCPluginDisplayMetrics 3.18.52

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.6f2

com.apple.driver.pmtelemetry 1

com.apple.driver.AGDCBacklightControl 3.18.52

com.apple.driver.AppleIntelHD5000Graphics 10.3.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleBacklight 170.12.6

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.6f2

com.apple.driver.eficheck 1

com.apple.driver.AppleMuxControl 3.18.52

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleIntelFramebufferAzul 10.3.4

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleUSBDisplays 380

com.apple.iokit.SCSITaskUserClient 404.30.2

com.apple.driver.AppleUSBStorageCoexistentDriver 439.60.2

com.apple.driver.AppleUSBCardReader 439.60.2

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AppleUSBTopCaseDriver 133

com.apple.iokit.IOBluetoothUSBDFU 6.0.6f2

com.apple.filesystems.apfs 748.51.0

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AppleFWOHCI 5.5.9

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.driver.AppleAHCIPort 329.50.2

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.6f2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.6f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.6f2

com.apple.driver.AppleGraphicsControl 3.18.52

com.apple.AppleGPUWrangler 3.18.52

com.apple.iokit.IONDRVSupport 519.19

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOFireWireIP 2.2.9

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.18.52

com.apple.iokit.IOAcceleratorFamily2 378.18.1

com.apple.iokit.IOGraphicsFamily 519.19

com.apple.iokit.IOSurface 211.12

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleThunderboltEDMSink 4.1.4

com.apple.driver.AppleUSBComposite 900.4.1

com.apple.driver.AppleUSBAudio 312.6

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleThunderboltDPInAdapter 5.5.4

com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 5.5.4

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.4

com.apple.iokit.IOUSBMassStorageClass 4.0.4

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.6f2

com.apple.iokit.IOBluetoothFamily 6.0.6f2

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOAHCIBlockStorage 301.40.2

com.apple.driver.usb.AppleUSBEHCIPCI 1.2

com.apple.driver.usb.AppleUSBEHCI 1.2

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IOFireWireFamily 4.7.2

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.iokit.IOAHCIFamily 288

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.60.2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.50.3

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0



EOF

MacBook Pro (Retina, 15-inch, Mid 2015), macOS High Sierra (10.13.5)

Posted on Jun 30, 2018 4:10 PM

Reply
Question marked as Best reply

Posted on Jun 30, 2018 5:18 PM

After incessantly reading all your files at high priority, slowing your Mac to a crawl, your trend Micro so-called anti-virus has decided that a pattern in one of your files (possibly even the bit pattern in a picture file) resembles an antique Windows Virus so strongly that it is "helping" you by deliberately causing a kernel panic over the issue. Without, I might add, revealing anything about what it claims to have detected.


These third-party Virus scanners make no sense on your already well-protected Macintosh computer. You need to remove any and all you have installed, and never install them again.

panic: Kernel trap, page fault

[...]

Kernel Extensions in backtrace:

com.trendmicro.kext.filehook(2.5)

com.box.filesystems.osxfuse

[...]

BSD process name corresponding to current thread: Box UI


(It could be incoming data from a Windows file that sent it over the edge.)

Similar questions

2 replies
Question marked as Best reply

Jun 30, 2018 5:18 PM in response to felicityn

After incessantly reading all your files at high priority, slowing your Mac to a crawl, your trend Micro so-called anti-virus has decided that a pattern in one of your files (possibly even the bit pattern in a picture file) resembles an antique Windows Virus so strongly that it is "helping" you by deliberately causing a kernel panic over the issue. Without, I might add, revealing anything about what it claims to have detected.


These third-party Virus scanners make no sense on your already well-protected Macintosh computer. You need to remove any and all you have installed, and never install them again.

panic: Kernel trap, page fault

[...]

Kernel Extensions in backtrace:

com.trendmicro.kext.filehook(2.5)

com.box.filesystems.osxfuse

[...]

BSD process name corresponding to current thread: Box UI


(It could be incoming data from a Windows file that sent it over the edge.)

Please help with a kernel panic

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