Please help with a kernel panic
Hi, I'm hoping someone will be able to help me. I have a couple of things going on with my MacBook Pro and I was wondering if anyone can help?
The computer freezes usually once a day and everyone is try and use Box Drive, it crashes my computer.
Here's the most recent kernel panic report and if someone could help me, I'd really appreciate it.
Anonymous UUID: ACAE1E3D-19E0-27A9-AA7D-9822D6E8178F
Sun Jul 1 08:45:03 2018
*** Panic Report ***
panic(cpu 6 caller 0xffffff801bd87d3d): Kernel trap at 0xffffff801bec9c74, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x00000003c052b0af, CR4: 0x00000000001627e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000003000000, RDX: 0xffffff804b624fa0
RSP: 0xffffff82086e32d0, RBP: 0xffffff82086e32d0, RSI: 0x0000000000000002, RDI: 0x0000000000000000
R8: 0xffffff804d7cb000, R9: 0x0000000000000000, R10: 0xffffff804bea9560, R11: 0x0000000000000000
R12: 0xffffff8043ea0680, R13: 0x0000000000000020, R14: 0xffffff82086e3460, R15: 0xffffff8047cc69b0
RFL: 0x0000000000010246, RIP: 0xffffff801bec9c74, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x6, PL: 0, VF: 0
Backtrace (CPU 6), Frame : Return Address
0xffffff82086e2d80 : 0xffffff801bc6d166
0xffffff82086e2dd0 : 0xffffff801bd95824
0xffffff82086e2e10 : 0xffffff801bd87b10
0xffffff82086e2e90 : 0xffffff801bc1f180
0xffffff82086e2eb0 : 0xffffff801bc6cbdc
0xffffff82086e2fe0 : 0xffffff801bc6c99c
0xffffff82086e3040 : 0xffffff801bd87d3d
0xffffff82086e31c0 : 0xffffff801bc1f180
0xffffff82086e31e0 : 0xffffff801bec9c74
0xffffff82086e32d0 : 0xffffff7fa16afd42
0xffffff82086e33a0 : 0xffffff7fa16adcfc
0xffffff82086e33d0 : 0xffffff801beca7f3
0xffffff82086e3440 : 0xffffff7fa1694d05
0xffffff82086e3610 : 0xffffff7fa169d0c6
0xffffff82086e36e0 : 0xffffff7fa169ea35
0xffffff82086e3740 : 0xffffff7fa1692fb1
0xffffff82086e37e0 : 0xffffff7fa16a23ca
0xffffff82086e3890 : 0xffffff801c0e8bc3
0xffffff82086e38f0 : 0xffffff801bec0b2f
0xffffff82086e3980 : 0xffffff801beaba0f
0xffffff82086e3bc0 : 0xffffff801beac454
0xffffff82086e3f40 : 0xffffff801c203bd8
0xffffff82086e3fa0 : 0xffffff801bc1f966
Kernel Extensions in backtrace:
com.trendmicro.kext.filehook(2.5)[D418EC50-0B45-3E3A-91BC-4748D7D8508E]@0xfffff f7fa1690000->0xffffff7fa16a6fff
com.box.filesystems.osxfuse(103.6.6)[78383DA8-79A1-32D7-998D-D77670E1B943]@0xff ffff7fa16a7000->0xffffff7fa16bcfff
BSD process name corresponding to current thread: Box UI
Mac OS version:
17F77
Kernel version:
Darwin Kernel Version 17.6.0: Tue May 8 15:22:16 PDT 2018; root:xnu-4570.61.1~1/RELEASE_X86_64
Kernel UUID: CC1699EE-71B5-3AF1-AAA3-6DBD16222B92
Kernel slide: 0x000000001ba00000
Kernel text base: 0xffffff801bc00000
__HIB text base: 0xffffff801bb00000
System model name: MacBookPro11,4 (Mac-06F11FD93F0323C5)
System uptime in nanoseconds: 327598337022
last loaded kext at 251328074628: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9cf9a000, size 69632)
last unloaded kext at 28055427764: com.expressvpn.splittunnel 3 (addr 0xffffff7fa16a7000, size 16384)
loaded kexts:
com.box.filesystems.osxfuse 103.6.6
com.trendmicro.kext.filehook 2.5.0
com.trendmicro.kext.KERedirect 2.5.0
com.apple.filesystems.msdosfs 1.10
com.apple.driver.AGPM 110.23.37
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDAHardwareConfigDriver 281.52
com.apple.driver.AppleHDA 281.52
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.driver.AppleGraphicsDevicePolicy 3.18.52
com.apple.AGDCPluginDisplayMetrics 3.18.52
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.6f2
com.apple.driver.pmtelemetry 1
com.apple.driver.AGDCBacklightControl 3.18.52
com.apple.driver.AppleIntelHD5000Graphics 10.3.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleBacklight 170.12.6
com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.6f2
com.apple.driver.eficheck 1
com.apple.driver.AppleMuxControl 3.18.52
com.apple.driver.AudioAUUC 1.70
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCLMU 211
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.5.5
com.apple.driver.AppleIntelFramebufferAzul 10.3.4
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleCameraInterface 6.01.2
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.AppleUSBDisplays 380
com.apple.iokit.SCSITaskUserClient 404.30.2
com.apple.driver.AppleUSBStorageCoexistentDriver 439.60.2
com.apple.driver.AppleUSBCardReader 439.60.2
com.apple.driver.AppleTopCaseHIDEventDriver 133
com.apple.driver.AppleUSBTopCaseDriver 133
com.apple.iokit.IOBluetoothUSBDFU 6.0.6f2
com.apple.filesystems.apfs 748.51.0
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AppleFWOHCI 5.5.9
com.apple.driver.AirPort.BrcmNIC 1241.31.1a9
com.apple.driver.AppleAHCIPort 329.50.2
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.filesystems.hfs.kext 407.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 281.52
com.apple.kext.OSvKernDSPLib 526
com.apple.iokit.IOAVBFamily 680.2
com.apple.plugin.IOgPTPPlugin 680.15
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.6f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.6f2
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.6f2
com.apple.driver.AppleGraphicsControl 3.18.52
com.apple.AppleGPUWrangler 3.18.52
com.apple.iokit.IONDRVSupport 519.19
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleHDAController 281.52
com.apple.iokit.IOHDAFamily 281.52
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOFireWireIP 2.2.9
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.AppleGraphicsDeviceControl 3.18.52
com.apple.iokit.IOAcceleratorFamily2 378.18.1
com.apple.iokit.IOGraphicsFamily 519.19
com.apple.iokit.IOSurface 211.12
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleThunderboltEDMSink 4.1.4
com.apple.driver.AppleUSBComposite 900.4.1
com.apple.driver.AppleUSBAudio 312.6
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleThunderboltDPInAdapter 5.5.4
com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 5.5.4
com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.4
com.apple.iokit.IOUSBMassStorageClass 4.0.4
com.apple.driver.AppleActuatorDriver 1404.4
com.apple.driver.AppleHSBluetoothDriver 133
com.apple.driver.IOBluetoothHIDDriver 6.0.6f2
com.apple.iokit.IOBluetoothFamily 6.0.6f2
com.apple.driver.AppleHIDKeyboard 205
com.apple.driver.AppleMultitouchDriver 1404.4
com.apple.driver.AppleInputDeviceSupport 1404.3
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOAHCIBlockStorage 301.40.2
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.iokit.IOFireWireFamily 4.7.2
com.apple.driver.AppleThunderboltNHI 4.7.2
com.apple.iokit.IOThunderboltFamily 6.7.8
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.iokit.IOAHCIFamily 288
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 480.60.1
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.60.2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.50.3
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOTimeSyncFamily 680.15
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
EOF
MacBook Pro (Retina, 15-inch, Mid 2015), macOS High Sierra (10.13.5)