Freeze Apple iPhone 6 APP Hang Issues

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Level 1

4 points

Freeze Apple iPhone 6 APP Hang Issues

My Apple iPhone 6 keeps hanging (freeze) for past 6 months, I have to reset the whole phone sometimes up to 2 times just to get it to work again. Been a loyal customer (incl my whole family) since gen 1 iPhone, iPads, mac book. Am truly disappointed with the quality now. Didn't bring to the service center since day one of the problems because I thought was just some bugs & was sure apple will fix it, but after numerous upgrade of iOS till now, the problem still persists. I called here *** but cannot get the right solution. My love towards iPhone products is shrinking.

iPhone is no longer the quality I once knew, hope Apple can rectify this issue before losing more loyal customers eventually.

[Edited by Host]

iPhone 6, iOS 10.3.1

Posted on Jul 2, 2018 1:56 AM

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Answer 1

Best reply

MrBill3

Level 10

103,576 points

Jul 2, 2018 3:32 PM in response to jonthan279

jonthan279,

We would like to help you, but require more details.

Please provide more details on what you are doing when the phone freezes. Is it always the same app?

If so, try to delete the app and download it again:

If you can’t download or update apps, or if apps get stuck

Something else to try is a factory reset:

Restore your iPhone, iPad, or iPod to factory settings

Good luck.

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Answer 2

deggie

Level 10

167,177 points

Jul 2, 2018 4:27 PM in response to jonthan279

Why were you calling that number? It isn't Apple it is a scam company. And you never wait for it to be resolved you call AppleCare or make a Genius Bar appointment and take it in to get it on the record.

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Freeze Apple iPhone 6 APP Hang Issues

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