No refund for an unauthorized charge?

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Level 1

9 points

No refund for an unauthorized charge?

On 5/23/18, I was alerted to an unauthorized charge on my iTunes account. It was on a different device(different appleid than my phone). I wasn't even home when this occurred! I have proof! I called Apple at once, while I was drivin, and was on hold for almost 40 minutes. I made the choice to end the call and call my financial institution(in fear this person was going to keep charging my card), to cxl my card and dispute the charge. My bank did give give me a provisional credit. Then 3 days ago my bank reversed the charges, stating that Apple(the merchant), said I authorized the charges, because my cc was on file. WTH? I didn't authorize this charge. Now I'm being told by Apple, they can't do anything about it, because I went through my bank. That I should of called them first. News flash, I tried! This is so wrong in so many ways. So I should of just stayed on hold, to wait for a representative from Apple to answer my call, while driving, and risk the chance of more charges going through? By the way, I was getting my chemo treatment, so for them to say this charge is valid to my bank, is disgusting

iPad (4th gen) Wi-Fi

Posted on Jul 2, 2018 1:23 PM

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Answer 1

turingtest2

Level 10

278,297 points

Jul 3, 2018 8:04 AM in response to Lupuslady68

In-app purchases on such a popular game rules ought the obviously dodgy app, although what on earth in that app could be worth $65 is anyone's guess. It is looking more probable that your Apple ID has been compromised. Did you change the password and enable two-factor authentication as suggested?

tt2

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Answer 2

turingtest2

Level 10

278,297 points

Jul 2, 2018 2:28 PM in response to Lupuslady68

Did you follow up the call to the bank with a further call to Apple to explain what action you had taken? Use the https://reportaproblem.apple.com pages to identify the disputed purchase, and request a refund in the usually way. If you don't see the item in question then perhaps your card had been compromised after all and you were wise to cancel it.

tt2

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Answer 3

turingtest2

Level 10

278,297 points

Jul 2, 2018 3:24 PM in response to Lupuslady68

Have you changed your Apple ID password and enabled two-factor authentication?

What is the name of the app? There are a number of low quality high priced apps that one suspects are only used to milk funds out of compromised accounts.

tt2

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Answer 4

Greg B32

Level 4

1,592 points

Jul 2, 2018 3:33 PM in response to Lupuslady68

if the charge was made on a different apple id than yours, someone has your credit card info, they would need to know the account to do anything, i think all they can do is block the card. did you get any odd emails from apple or anyone else asking for billing information?

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Answer 5

Lupuslady68 Author

Level 1

9 points

Jul 2, 2018 2:24 PM in response to turingtest2

Yes, I did, as soon as I retuned home. I explained the situation, why I had to call my back. They had no issues with it. Now though, they(iTunes) will not credit my account, because they said I went through my bank. My bank is telling me to go through iTunes, iTunes is saying my bank has to handle it. I tried to explain to both Shelby, and Derek(itunes), that my back said the decision was made because of their information received. All I know, is I didn't authorize these charges. Who spends over $65 on a game? Not this girl. iTunes also said that they see that I use the iTunes redeeming cards

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Answer 6

Lupuslady68 Author

Level 1

9 points

Jul 3, 2018 7:14 AM in response to turingtest2

I found out from my bank, it was to Candy Crush. I do play the game, but I have never spent money on it, unless I have a redeemable iTunes card. I have changed everything. The most I've ever been charged, was like .99, because it went over my card limit. But who spendS $65.50 on a game? That's ridiculous! I just want my money back, and it's turning out to be a battle, and it shouldn't be. I mean, if ITunes wants people to dispute charges directly through them, then they need to take calls right away. Not make the person wait on hold for over 40 minutes. I mean, whoever was charging my card, could of made several more purchases.

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Answer 7

Lupuslady68 Author

Level 1

9 points

Jul 3, 2018 7:28 AM in response to Greg B32

I have 2 different Apple id's. One for my iphone, and 1 for my iPad. I have never had issues on my phone, but my ipad(which has the games on), has had nothing but issues. My daughter just was charged over $79 on Monday through her bank through iTunes, for movies they said she purchased. She didn't purchase any movies. She has an Apple computer. Somethings going on with Apple, I don't know what, but something is. I'm starting to think it's an inside job

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Answer 8

Lupuslady68 Author

Level 1

9 points

Jul 2, 2018 2:26 PM in response to Lupuslady68

my bank!

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No refund for an unauthorized charge?

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