Apple iTunes playlists under For You don't open

I'm happy to report that as of this evening here in Japan, all is working well again in iTunes. I can left-click on playlists in For You and they open instantly.

I hope this means it is working for everyone else out there as well.

Have a nice weekend! 🙂

OK, from Mexico reporting that Apple Music it's working again on my iMac, every tab and playlist. No, I don't know why, or how.

I emailed Apple Support yesterday, they replied I should email to another sector of support, I didn't do it. Suddenly, today my Apple Music is working fine again.

As a side note, I was billed yesterday :/

So if this was a glitch, I suggest stop trying to fix it from your side, and wait a few days.

Of course Apple will address this bug anytime now... /s

Best of luck! And patience! 😝

Hi,

Spent more than a hour with Apple support this morning trying to sort this issue. Did all the usual checks from restarts, through login/logout to reloading the operating system – El Capitan. Expweriencing the same issue on my MacBook Pro and 5K iMac – both running El Capitan as I use some legacy software. Last exercise was to update to the MacBook Pro to High Sierra which fixed the problem on that machine, but may cause issues with the legacy software. Problem continues on the iMac which has to stay on El Capitan.

My experience suggests this might be a newly minted conflict with older operating systems. My iOS devices are all on recent updates and work fine .

I have the exact same issue as you do. Cannot play any music on For You on my Mac but all good on my iPhone. Very frustrating!!

A lot of good that does for me!!! I am using El Capitan as my computer is an older model.... What would be the fix for us folks??

I didn't try a clean install of El Capitan – did a reinstall where a new copy goes over the existing copy. Didn't help.

A clean install on the iMac for me will require too much down time and effort without any guarantee.

If a clean install is relatively easy for you it might be worth a try as I don't know if it was the act of updating that sorted the issue on the lap top, or it was the change to High Sierra?

Has anyone with this issue tried a clean install of El Capitan?

Ireland checking in with this problem, also on El Capitan... Also stuck on it due to legacy programs. Apple refuse to talk about over chat because my machine is older than 5 years. The right click on the artwork and click up next solution is a workaround.. but I hope they solve this issue soon, or you know at least acknowledge it

Hi farhiz,

Have also had long sessions with Apple Support. Onto the fourth person! Appears our issue is being pushed up the chain of command. Have been promised a further response in the morning – it's late evening here. Will report back if there are any positive developments.

Hi JasonVII,

I'm running a late 2015 5K iMac still under AppleCare so getting attention. Person at Apple who has taken responsibility for the issue is committed – is checking if there has been a work-around for this issue in a later version of Mac OS that might be applied to El Capitan. Should have news in about 10 hours.

Mine is also back up and running. I spent quite a bit of time on the phone with Apple support yesterday, eventually got through to a senior technician who said it was likely a server issue... Judging by the fact we are up and running today, I expect that he was correct.

I'm also having this issue. It started a few days ago with iTunes 12.7.x. Updating to iTunes 12.8.x didn't help at all, as well as trying a clean install of iTunes 12.8 downloaded from apple.com/itunes. I just got off the phone with tier-2 Apple support, case #100583795177. I'm running MacOS 10.10.5 Yosemite.

I'll reply again here to relay what they tell me.

No. I had the same issue on an iMac running High Sierra in Mexico (¡hola!). I tried all described solutions, nothing worked, but it solved by itself after a few days. Someone has commented it could be related to servers, who knows! I suggest using the right-click workaround in the meantime to get to your playlists tracks and play from there. It should be fixed sooner or later.

It's frustrating that no one knows exactly what is going on :/

Having the same problem in Northern California. Running iTunes 12.8.0.150 and Mac 10.10.5. Very frustrating but I can right click to get inside playlists- it's just a bit more tedious. I'm still waiting for this issue to be resolved by Apple.

On Apple's Status page everything is OK: Apple - Support - System Status

I'm still investigating what could be the cause of the outage or, at least, to find a workaround.

Guys... On Apple's Status page everything is OK: Apple - Support - System Status

I'm still investigating what could be the cause of the outage or, at least, to find a workaround.