I cannot sign in the icloud.

Question

I cannot sign in the icloud.

I cannot sign in the icloud. it keeps asking me apple ID and password followed by verification code. But somehow cannot sign in.Does anybody know how I can correctly sign in?? Whenever I input apple ID and password they send verification code to my phone, but I figured out there are 2 sources which send me the verification code. One is identified as "apple" but the other is identified as local phone number in Japan (mobile phone number). Maybe I input the wrong verification number as I somehow get 2 different numbers everytime I enter ID and PW. I do not understand how to correctly sign in icloud. Does anybody know what is wrong with this situation??

MacBook Air, OS X Mavericks (10.9.5)

Posted on Jul 4, 2018 4:16 AM

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Answer 1

Jul 6, 2018 3:05 PM in response to CarlAVII

Hey Allen,

My dad was having issues with his iphone. He is not tech savvy and asked my brother to reset his phone back to factory setting. So, my brother did. Now when you go to log in it says Apple id but wants the icloud.com id. I know the apple id and the password but not sure what the icloud.com id is??? How do I reset the icloud id. I can get to his account on the computer. I need help in the right direction to help him.

Thank you,

Bill

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Answer 2

CarlAVII

Community Specialist

Jul 5, 2018 11:42 AM in response to kengofrom新宿区

Hello, kengofrom新宿区.

Welcome to Apple Support Communities.

It's my understanding that you're unable to sign in to iCloud because it's asking for a verification code. It sounds like you have Two-Factor Authentication turned on. Check out this article for help with verification codes: Get a verification code and sign in with two-factor authentication

Get a code from Settings on your trusted device

If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline.

From your iPhone, iPad, or iPod touch:

In iOS 10.3 or later:

Go to Settings > [your name].

Tap Password & Security > Get Verification Code.

In iOS 10.3 or later, if your device is offline:

Go to Settings > [your name].

Tap Password & Security.

A message says "Account Details Unavailable." Tap Get Verification Code.

In iOS 10.2 or earlier:

Go to Settings > iCloud.

Tap your Apple ID username.

If your device is offline, tap Get Verification Code. If your device is online, tap Password & Security > Get Verification Code.

From your Mac:

Go to Apple Menu > System Preferences > iCloud.

Click Account Details.

If your device is offline, click Get Verification Code. If your device is online, click Security > Get Verification Code.

If you still can't sign in

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.

Do you have more than one trusted device? How many times have you tried to get the verification code?
Let me know and we'll go from there.
Thank you for using Apple Support Communities.
Cheers!

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I cannot sign in the icloud.

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