Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro 2017 Kernel Panic

Hello to everyone. My MacBook Pro with High Sierra frequently goes to Kernerl Panic, especially at night. I recorded 22 cases from April 2018 to today. I tried to solve it but without success (I deleted apps, I installed High Sierra again and then also in clean mode). I suspect the Automounter applications (Apple Store) and Backblaze. Here you find the latest Panic Report.

Can someone help me? Thank you.



Anonymous UUID: 9921C422-D58B-E2D6-6386-1C9EF5FF1C2D

Thu Jul 5 08:55:33 2018

*** Panic Report ***

panic(cpu 2 caller 0xffffff801ccbb1ed): "a freed zone element has been modified in zone kalloc.96: expected 0xe4988e5ef24ec13c but found 0, bits changed 0xe4988e5ef24ec13c, at offset 0 of 96 in element 0xffffff805a9176c0, cookies 0x3f0011f3c198771c 0x5352142ed7b08cf"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570 .61.1/osfmk/kern/zalloc.c:1122

Backtrace (CPU 2), Frame : Return Address

0xffffff821c68b100 : 0xffffff801cc6d166

0xffffff821c68b150 : 0xffffff801cd95824

0xffffff821c68b190 : 0xffffff801cd87b10

0xffffff821c68b210 : 0xffffff801cc1f180

0xffffff821c68b230 : 0xffffff801cc6cbdc

0xffffff821c68b360 : 0xffffff801cc6c99c

0xffffff821c68b3c0 : 0xffffff801ccbb1ed

0xffffff821c68b420 : 0xffffff801ccbaac0

0xffffff821c68b470 : 0xffffff801ccb94c3

0xffffff821c68b5a0 : 0xffffff801cc78bb4

0xffffff821c68b610 : 0xffffff801ce86182

0xffffff821c68b660 : 0xffffff801ce87fca

0xffffff821c68b690 : 0xffffff801ce9d080

0xffffff821c68b710 : 0xffffff7fa381569d

0xffffff821c68b910 : 0xffffff7fa382b707

0xffffff821c68bac0 : 0xffffff801ce94adc

0xffffff821c68bb90 : 0xffffff801ce93cb2

0xffffff821c68bca0 : 0xffffff801ceaafb0

0xffffff821c68bcf0 : 0xffffff801ce7d564

0xffffff821c68bee0 : 0xffffff801ce7d4a0

0xffffff821c68bf40 : 0xffffff801d203bd8

0xffffff821c68bfa0 : 0xffffff801cc1f966

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(3.2.3)[8BD2FFC5-F081-3B29-B2AB-BEF58E24BAAD]@0xffff ff7fa3811000->0xffffff7fa3873fff

dependency: com.apple.kec.corecrypto(1.0)[CA65BD09-4559-3507-A72B-733ED9110DF1]@0xffffff7f9 db56000

dependency: com.apple.kext.triggers(1.0)[00226670-5F9E-31BC-B59C-A0B2FE6D7797]@0xffffff7fa2 9af000

BSD process name corresponding to current thread: bzfilelist

Mac OS version:

17F77

Kernel version:

Darwin Kernel Version 17.6.0: Tue May 8 15:22:16 PDT 2018; root:xnu-4570.61.1~1/RELEASE_X86_64

Kernel UUID: CC1699EE-71B5-3AF1-AAA3-6DBD16222B92

Kernel slide: 0x000000001ca00000

Kernel text base: 0xffffff801cc00000

__HIB text base: 0xffffff801cb00000

System model name: MacBookPro14,3 (Mac-551B86E5744E2388)

System uptime in nanoseconds: 75732866048790

last loaded kext at 36852534166929: com.apple.driver.usb.cdc.acm 5.0.0 (addr 0xffffff7fa3877000, size 57344)

last unloaded kext at 37016416287745: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7fa3874000, size 12288)

loaded kexts:

com.apple.filesystems.smbfs 3.2.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.kext.AMDFramebuffer 1.6.6

com.apple.kext.AMDRadeonX4000 1.6.6

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleGraphicsDevicePolicy 3.18.52

com.apple.driver.AppleHIDALSService 1

com.apple.AGDCPluginDisplayMetrics 3.18.52

com.apple.driver.AGDCBacklightControl 3.18.52

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.6f2

com.apple.driver.AppleIntelKBLGraphics 10.3.4

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMD9500Controller 1.6.6

com.apple.driver.AppleGFXHDA 100.1.10

com.apple.driver.eficheck 1

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleMuxControl 3.18.52

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.4

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.filesystems.apfs 748.51.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.kext.triggers 1.0

com.apple.kext.AMDRadeonX4100HWLibs 1.0

com.apple.kext.AMDRadeonX4000HWServices 1.6.6

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.6f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.6f2

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.AppleGPUWrangler 3.18.52

com.apple.iokit.IONDRVSupport 519.19

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleGraphicsControl 3.18.52

com.apple.iokit.IOAcceleratorFamily2 378.18.1

com.apple.iokit.IOSurface 211.12

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.kext.AMDSupport 1.6.6

com.apple.AppleGraphicsDeviceControl 3.18.52

com.apple.iokit.IOGraphicsFamily 519.19

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.usb.cdc.ecm 5.0.0

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.6f2

com.apple.iokit.IOBluetoothFamily 6.0.6f2

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.AppleHSSPIHIDDriver 53

com.apple.driver.AppleHSSPISupport 53

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleThunderboltDPInAdapter 5.5.4

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.4

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.driver.AppleHPM 3.1.3

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.60.2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.50.3

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro14,3, BootROM MBP143.0175.B00, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.45f0

Graphics: Intel HD Graphics 630, Intel HD Graphics 630, Built-In

Graphics: Radeon Pro 560, Radeon Pro 560, PCIe

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.6f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: USB 10/100/1000 LAN, Ethernet, en5

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: USB2.0 Hub

USB Device: iBridge

USB Device: USB3.0 Hub

USB Device: USB 10/100/1000 LAN

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

MacBook Pro (15-inch, 2017), macOS High Sierra (10.13.5)

Posted on Jul 5, 2018 7:01 AM

Reply

Similar questions

12 replies

Jul 6, 2018 10:32 AM in response to Barney-15E

Hello everyone. The failure returned again tonight.

1. I enclose the Panic Report.

2. Here you will also find 2 photos about the Apple Diagnostic process.

The first screen came regularly: "No issue found".

The second screen stayed for 4 hours without any development and so I restarted the Macbook.

3. I also share the new EtreCheck report.

I continue to have doubts about Automounter (used to mount the NAS disks via SMB) and Bakblaze (online backup system).

I have to go away for several days on a business trip. I will not have the Macbook with me.

Thank you for your help.



1. _______________________________________________________________________________ ______________________


Anonymous UUID: 9921C422-D58B-E2D6-6386-1C9EF5FF1C2D

Fri Jul 6 08:26:58 2018

*** Panic Report ***

panic(cpu 1 caller 0xffffff80050bb1ed): "a freed zone element has been modified in zone kalloc.96: expected 0xdeadbeefdeadbe00 but found 0xdeadbeef4a616371, bits changed 0x94ccdd71, at offset 0 of 96 in element 0xffffff8048062f00, cookies 0x3f001121793cc30a 0x53521ea66e878f1"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570 .61.1/osfmk/kern/zalloc.c:1122

Backtrace (CPU 1), Frame : Return Address

0xffffff81f73a28f0 : 0xffffff800506d166

0xffffff81f73a2940 : 0xffffff8005195824

0xffffff81f73a2980 : 0xffffff8005187b10

0xffffff81f73a2a00 : 0xffffff800501f180

0xffffff81f73a2a20 : 0xffffff800506cbdc

0xffffff81f73a2b50 : 0xffffff800506c99c

0xffffff81f73a2bb0 : 0xffffff80050bb1ed

0xffffff81f73a2c10 : 0xffffff80050baac0

0xffffff81f73a2c60 : 0xffffff80050b94c3

0xffffff81f73a2d90 : 0xffffff8005078bb4

0xffffff81f73a2e00 : 0xffffff800565e3f7

0xffffff81f73a2e30 : 0xffffff7f8603350a

0xffffff81f73a2e50 : 0xffffff7f86039c3b

0xffffff81f73a2eb0 : 0xffffff7f8603744b

0xffffff81f73a2ef0 : 0xffffff7f860351ee

0xffffff81f73a3160 : 0xffffff7f86033ea9

0xffffff81f73a3210 : 0xffffff7f8602d47a

0xffffff81f73a3390 : 0xffffff8005706535

0xffffff81f73a33d0 : 0xffffff8005278ad8

0xffffff81f73a36d0 : 0xffffff800527af79

0xffffff81f73a3cd0 : 0xffffff800527d59e

0xffffff81f73a3ee0 : 0xffffff800527d4a0

0xffffff81f73a3f40 : 0xffffff8005603bd8

0xffffff81f73a3fa0 : 0xffffff800501f966

Kernel Extensions in backtrace:

com.apple.security.sandbox(300.0)[4B0085B3-20EF-318F-9B8D-222ACA5E0C93]@0xfffff f7f86026000->0xffffff7f86046fff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[2C7FC941-99ED-3D2F-B32F-BEE15B 79D323]@0xffffff7f8600c000

dependency: com.apple.kext.AppleMatch(1.0.0d1)[2D2996CA-A15E-39E6-9D6B-2BE6DF131972]@0xffff ff7f86021000

dependency: com.apple.iokit.IOStorageFamily(2.1)[F27A8A2A-6662-3608-83BD-415037509E01]@0xff ffff7f85a46000

BSD process name corresponding to current thread: AutoMounter

Mac OS version:

17F77

Kernel version:

Darwin Kernel Version 17.6.0: Tue May 8 15:22:16 PDT 2018; root:xnu-4570.61.1~1/RELEASE_X86_64

Kernel UUID: CC1699EE-71B5-3AF1-AAA3-6DBD16222B92

Kernel slide: 0x0000000004e00000

Kernel text base: 0xffffff8005000000

__HIB text base: 0xffffff8004f00000

System model name: MacBookPro14,3 (Mac-551B86E5744E2388)

System uptime in nanoseconds: 22558758372866

last loaded kext at 19683320121003: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8bc56000, size 32768)

last unloaded kext at 19772814531476: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8bc56000, size 32768)

loaded kexts:

com.apple.filesystems.smbfs 3.2.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.kext.AMDFramebuffer 1.6.6

com.apple.kext.AMDRadeonX4000 1.6.6

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleHIDALSService 1

com.apple.driver.AppleGraphicsDevicePolicy 3.18.52

com.apple.AGDCPluginDisplayMetrics 3.18.52

com.apple.driver.AGDCBacklightControl 3.18.52

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelKBLGraphics 10.3.4

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.kext.AMD9500Controller 1.6.6

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.6f2

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.eficheck 1

com.apple.driver.AppleGFXHDA 100.1.10

com.apple.driver.AppleMuxControl 3.18.52

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.4

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.filesystems.apfs 748.51.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.kext.triggers 1.0

com.apple.kext.AMDRadeonX4100HWLibs 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.kext.AMDRadeonX4000HWServices 1.6.6

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.6f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.6f2

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IONDRVSupport 519.19

com.apple.kext.AMDSupport 1.6.6

com.apple.driver.AppleGraphicsControl 3.18.52

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOAcceleratorFamily2 378.18.1

com.apple.iokit.IOSurface 211.12

com.apple.AppleGPUWrangler 3.18.52

com.apple.AppleGraphicsDeviceControl 3.18.52

com.apple.iokit.IOGraphicsFamily 519.19

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.usb.cdc.ecm 5.0.0

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.6f2

com.apple.iokit.IOBluetoothFamily 6.0.6f2

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.AppleHSSPIHIDDriver 53

com.apple.driver.AppleHSSPISupport 53

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleThunderboltDPInAdapter 5.5.4

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.4

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.driver.AppleHPM 3.1.3

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.60.2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.50.3

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF


2. _______________________________________________________________________________ ______________________________________________________________________________

User uploaded file


User uploaded file



3. _______________________________________________________________________________ ______________________


EtreCheck version: 4.3.4 (4D037)

Report generated: 2018-07-06 13:01:21

Download EtreCheck from https://etrecheck.com

Runtime: 2:33

Performance: Excellent


Problem: Computer is restarting


Major Issues:

Anything that appears on this list needs immediate attention.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (15-inch, 2017)

MacBook Pro Model: MacBookPro14,3

1 2.9 GHz Intel Core i7 (i7-7820HQ) CPU: 4-core

16 RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 8 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 8


Video Information:

Intel HD Graphics 630 - VRAM: 1536 MB

Color LCD

Radeon Pro 560 - VRAM: 4096 MB


Drives:

disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 499.31 GB

disk1s1 - Macintosh HD (APFS) 499.31 GB (154.31 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.31 GB (45 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.31 GB (1.04 GB used)

disk1s4 - VM (APFS) [APFS VM] 499.31 GB (1.07 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 499.31 GB (342.69 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 499.31 GB (342.69 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en5: USB 10/100/1000 LAN

One IPv4 address

2 IPv6 addresses

Interface en8: iPad

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

3 IPv6 addresses

Interface en7: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.31 GB available


System Software:

macOS High Sierra 10.13.5 (17F77)

Time since boot: Less than an hour

System Load: 2.12 (1 min ago) 3.22 (5 min ago) 2.37 (15 min ago)


Security:

System Status

Gatekeeper Mac App Store and identified developers

System Integrity Protection Enabled


32-bit Applications:

One 32-bit app


System Launch Agents:

[Not Loaded] 6 Apple tasks

[Loaded] 168 Apple tasks

[Running] 118 Apple tasks

[Other] One Apple task


System Launch Daemons:

[Not Loaded] 37 Apple tasks

[Loaded] 178 Apple tasks

[Running] 119 Apple tasks


Launch Daemons:

[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-29)

[Running] com.backblaze.bzserv.plist (Backblaze - installed 2018-07-02)


User Launch Agents:

[Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2018-07-06)


User Login Items:

Mail Application (Apple - installed 2018-07-05)

(/Applications/Mail.app)

Safari Application (Apple - installed 2018-07-05)

(/Applications/Safari.app)

iTunesHelper Application (Apple - installed 2018-07-02)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

BandwidthLauncher SMLoginItem (Mac App Store - installed 2018-07-03)

(/Applications/Bandwidth+.app/Contents/Library/LoginItems/BandwidthLauncher.app )

AutoMountLaunchAtLoginApp SMLoginItem (Mac App Store - installed 2018-07-02)

(/Applications/AutoMounter.app/Contents/Library/LoginItems/AutoMountLaunchAtLog inApp.app)

LaunchAtLoginHelper SMLoginItem (Mac App Store - installed 2018-07-03)

(/Applications/Amphetamine.app/Contents/Library/LoginItems/LaunchAtLoginHelper. app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-07-05)


3rd Party Preference Panes:

Backblaze Backup (installed 2018-07-02)


Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 499.31 GB - Disk used: 156.63 GB

Destinations:

T**E [Network] (Last used)

Total size: 11.61 TB

Total number of backups: 57

Oldest backup: 2016-11-29 22:11:04

Last backup: 2018-07-06 12:54:35


Top Processes by CPU:

Process (count) Source % of CPU Location

kernel_task Apple 19

bzfilelist Backblaze 6

WindowServer Apple 3

swcd Apple 2

syspolicyd Apple 1


Top Processes by Memory:

Process (count) Source RAM usage Location

kernel_task Apple 1.53 GB

com.apple.WebKit.WebContent (14) Apple 840 MB

Preview Apple 241 MB

mds_stores Apple 163 MB

Mail Apple 133 MB


Top Processes by Network Use:

Process Source Input Output Location

kernel_task Apple 65 MB 53 MB

Mail Apple 243 KB 44 KB

mDNSResponder Apple 194 KB 47 KB

com.apple.WebKit.Networking Apple 125 KB 41 KB

biometrickitd Apple 18 KB 140 KB


Top Processes by Energy Use:

Process (count) Source Energy (0-100) Location

com.apple.WebKit.WebContent (14) Apple 2

Safari Apple 2

bzfilelist Backblaze 2

TouchBarServer Apple 1

WindowServer Apple 1


Virtual Memory Information:

Available RAM 9.86 GB

Free RAM 5.08 GB

Used RAM 6.14 GB

Cached files 4.77 GB

Swap Used 0 B


Software Installs (past 30 days):

Name Version Install Date

MRTConfigData 1.35 2018-07-02

Datavault Passwort Manager 6.2.44 2018-07-02

AJA System Test Lite 12.4.3 2018-07-02

Antivirus VirusKiller Lite 4.2.2 2018-07-02

AutoMounter 1.5.10 2018-07-02

Dr. Cleaner Pro 1.3.0 2018-07-02

App Cleaner & Uninstaller 5.1 2018-07-02

FreeFileSync 10.1 1.0 2018-07-02

DVDpedia 5.6.1 2018-07-03

Gatekeeper Configuration Data 146 2018-07-03

TextWrangler 5.5.2 2018-07-03

Amphetamine 3.0.2 2018-07-03

Bandwidth+ 1.11 2018-07-03

MediaInfo 18.05 2018-07-03

Speedtest 1.5 2018-07-03

Dr. Unarchiver 1.3.3 2018-07-03

NordVPN IKE 4.6.5 2018-07-03


Diagnostics Information (past 7 days):

2018-07-06 08:26:58 Kernel Panic

2018-07-03 20:53:13 Antivirus VirusKiller Lite.app CPU

/Applications/Antivirus VirusKiller Lite.app


End of report

Jul 5, 2018 7:23 AM in response to Luis Sequeira1

EtreCheck version: 4.3.4 (4D037)

Report generated: 2018-07-05 10:21:22

Download EtreCheck from https://etrecheck.com

Runtime: 2:37

Performance: Excellent


Problem: Computer is restarting

Description:

Anonymous UUID: 9921C422-D58B-E2D6-6386-1C9EF5FF1C2D

Thu Jul 5 08:55:33 2018

*** Panic Report ***

panic(cpu 2 caller 0xffffff801ccbb1ed): "a freed zone element has been modified in zone kalloc.96: expected 0xe4988e5ef24ec13c but found 0, bits changed 0xe4988e5ef24ec13c, at offset 0 of 96 in element 0xffffff805a9176c0, cookies 0x3f0011f3c198771c 0x5352142ed7b08cf"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu -4570.61.1/osfmk/kern/zalloc.c:1122

Backtrace (CPU 2), Frame : Return Address

0xffffff821c68b100 : 0xffffff801cc6d166

0xffffff821c68b150 : 0xffffff801cd95824

0xffffff821c68b190 : 0xffffff801cd87b10

0xffffff821c68b210 : 0xffffff801cc1f180

0xffffff821c68b230 : 0xffffff801cc6cbdc

0xffffff821c68b360 : 0xffffff801cc6c99c

0xffffff821c68b3c0 : 0xffffff801ccbb1ed

0xffffff821c68b420 : 0xffffff801ccbaac0

0xffffff821c68b470 : 0xffffff801ccb94c3

0xffffff821c68b5a0 : 0xffffff801cc78bb4

0xffffff821c68b610 : 0xffffff801ce86182

0xffffff821c68b660 : 0xffffff801ce87fca

0xffffff821c68b690 : 0xffffff801ce9d080

0xffffff821c68b710 : 0xffffff7fa381569d

0xffffff821c68b910 : 0xffffff7fa382b707

0xffffff821c68bac0 : 0xffffff801ce94adc

0xffffff821c68bb90 : 0xffffff801ce93cb2

0xffffff821c68bca0 : 0xffffff801ceaafb0

0xffffff821c68bcf0 : 0xffffff801ce7d564

0xffffff821c68bee0 : 0xffffff801ce7d4a0

0xffffff821c68bf40 : 0xffffff801d203bd8

0xffffff821c68bfa0 : 0xffffff801cc1f966

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(3.2.3)[8BD2FFC5-F081-3B29-B2AB-BEF58E24BAAD]@0xfffff f7fa3811000->0xffffff7fa3873fff

dependency: com.apple.kec.corecrypto(1.0)[CA65BD09-4559-3507-A72B-733ED9110DF1]@0xffffff7f9 db56000

dependency: com.apple.kext.triggers(1.0)[00226670-5F9E-31BC-B59C-A0B2FE6D7797]@0xffffff7fa2 9af000

BSD process name corresponding to current thread: bzfilelist

Mac OS version:

17F77

Kernel version:

Darwin Kernel Version 17.6.0: Tue May 8 15:22:16 PDT 2018; root:xnu-4570.61.1~1/RELEASE_X86_64

Kernel UUID: CC1699EE-71B5-3AF1-AAA3-6DBD16222B92

Kernel slide: 0x000000001ca00000

Kernel text base: 0xffffff801cc00000

__HIB text base: 0xffffff801cb00000

System model name: MacBookPro14,3 (Mac-551B86E5744E2388)

System uptime in nanoseconds: 75732866048790

last loaded kext at 36852534166929: com.apple.driver.usb.cdc.acm 5.0.0 (addr 0xffffff7fa3877000, size 57344)

last unloaded kext at 37016416287745: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7fa3874000, size 12288)

loaded kexts:

com.apple.filesystems.smbfs 3.2.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.kext.AMDFramebuffer 1.6.6

com.apple.kext.AMDRadeonX4000 1.6.6

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleGraphicsDevicePolicy 3.18.52

com.apple.driver.AppleHIDALSService 1

com.apple.AGDCPluginDisplayMetrics 3.18.52

com.apple.driver.AGDCBacklightControl 3.18.52

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.6f2

com.apple.driver.AppleIntelKBLGraphics 10.3.4

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMD9500Controller 1.6.6

com.apple.driver.AppleGFXHDA 100.1.10

com.apple.driver.eficheck 1

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleMuxControl 3.18.52

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.4

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.filesystems.apfs 748.51.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.kext.triggers 1.0

com.apple.kext.AMDRadeonX4100HWLibs 1.0

com.apple.kext.AMDRadeonX4000HWServices 1.6.6

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.6f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.6f2

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.AppleGPUWrangler 3.18.52

com.apple.iokit.IONDRVSupport 519.19

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleGraphicsControl 3.18.52

com.apple.iokit.IOAcceleratorFamily2 378.18.1

com.apple.iokit.IOSurface 211.12

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.kext.AMDSupport 1.6.6

com.apple.AppleGraphicsDeviceControl 3.18.52

com.apple.iokit.IOGraphicsFamily 519.19

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.usb.cdc.ecm 5.0.0

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.6f2

com.apple.iokit.IOBluetoothFamily 6.0.6f2

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.AppleHSSPIHIDDriver 53

com.apple.driver.AppleHSSPISupport 53

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleThunderboltDPInAdapter 5.5.4

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.4

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.driver.AppleHPM 3.1.3

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.60.2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.50.3

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro14,3, BootROM MBP143.0175.B00, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.45f0

Graphics: Intel HD Graphics 630, Intel HD Graphics 630, Built-In

Graphics: Radeon Pro 560, Radeon Pro 560, PCIe

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.6f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: USB 10/100/1000 LAN, Ethernet, en5

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: USB2.0 Hub

USB Device: iBridge

USB Device: USB3.0 Hub

USB Device: USB 10/100/1000 LAN

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.

Kernel panics- This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (15-inch, 2017)

MacBook Pro Model: MacBookPro14,3

1 2.9 GHz Intel Core i7 (i7-7820HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 8 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 8


Video Information:

Intel HD Graphics 630 - VRAM: 1536 MB

Color LCD

Radeon Pro 560 - VRAM: 4096 MB


Drives:

disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 499.31 GB

disk1s1 - Macintosh HD (APFS) 499.31 GB (149.74 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.31 GB (45 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.31 GB (1.04 GB used)

disk1s4 - VM (APFS) [APFS VM] 499.31 GB (1.07 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 499.31 GB (347.26 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 499.31 GB (347.26 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en5: USB 10/100/1000 LAN

One IPv4 address

2 IPv6 addresses

Interface en8: iPad

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

3 IPv6 addresses

Interface en7: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.31 GB available


System Software:

macOS High Sierra 10.13.5 (17F77)

Time since boot: Less than an hour

System Load: 4.54 (1 min ago) 4.56 (5 min ago) 2.11 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


32-bit Applications:

One 32-bit app


System Launch Agents:

[Not Loaded]6 Apple tasks
[Loaded]166 Apple tasks
[Running]120 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]176 Apple tasks
[Running]121 Apple tasks


Launch Daemons:

[Running]com.backblaze.bzserv.plist (Backblaze - installed 2018-07-02)


User Launch Agents:

[Running]com.backblaze.bzbmenu.plist (Backblaze - installed 2018-07-05)


User Login Items:

Mail Application (Apple - installed 2018-05-29)

(/Applications/Mail.app)

Safari Application (Apple - installed 2018-07-02)

(/Applications/Safari.app)

iTunesHelper Application (Apple - installed 2018-07-02)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

ATLoginItemHelper Plus SMLoginItem (Mac App Store - installed 2018-07-02)

(/Applications/DrCleanerProPlus.app/Contents/Library/LoginItems/ATLoginItemHelpe r Plus.app)

AutoMountLaunchAtLoginApp SMLoginItem (Mac App Store - installed 2018-07-02)

(/Applications/AutoMounter.app/Contents/Library/LoginItems/AutoMountLaunchAtLogi nApp.app)

LaunchAtLoginHelper SMLoginItem (Mac App Store - installed 2018-07-03)

(/Applications/Amphetamine.app/Contents/Library/LoginItems/LaunchAtLoginHelper.a pp)

BandwidthLauncher SMLoginItem (Mac App Store - installed 2018-07-03)

(/Applications/Bandwidth+.app/Contents/Library/LoginItems/BandwidthLauncher.app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-05-29)


3rd Party Preference Panes:

Backblaze Backup (installed 2018-07-02)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPULocation
WindowServerApple8
kernel_taskApple3
sandboxdApple1
Bandwidth+Mac App Store0
DrCleanerProPlusMac App Store0


Top Processes by Memory:

Process (count)SourceRAM usageLocation
kernel_taskApple1.07 GB
com.apple.WebKit.WebContent (12)Apple612 MB
mdworker (17)Apple288 MB
MailApple133 MB
mds_storesApple126 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
biometrickitdApple17 KB140 KB
mDNSResponderApple97 KB34 KB
MailApple61 KB15 KB
apsdApple8 KB11 KB
netbiosdApple4 KB852 B


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
WindowServerApple5
DrCleanerProPlusMac App Store0
bzfilelistBackblaze0
Bandwidth+Mac App Store0
AmphetamineMac App Store0


Virtual Memory Information:

Available RAM10.87 GB
Free RAM7.15 GB
Used RAM5.13 GB
Cached files3.72 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
MRTConfigData1.352018-07-02
Datavault Passwort Manager6.2.442018-07-02
AJA System Test Lite12.4.32018-07-02
Antivirus VirusKiller Lite4.2.22018-07-02
AutoMounter1.5.102018-07-02
Dr. Cleaner Pro1.3.02018-07-02
App Cleaner & Uninstaller5.12018-07-02
FreeFileSync 10.11.02018-07-02
DVDpedia5.6.12018-07-03
Gatekeeper Configuration Data1462018-07-03
TextWrangler5.5.22018-07-03
Amphetamine3.0.22018-07-03
Bandwidth+1.112018-07-03
MediaInfo18.052018-07-03
Speedtest1.52018-07-03
Dr. Unarchiver1.3.32018-07-03
NordVPN IKE4.6.52018-07-03


Diagnostics Information (past 7 days):

2018-07-05 08:55:33 Kernel Panic (3 times)


2018-07-03 20:53:13 Antivirus VirusKiller Lite.app CPU

/Applications/Antivirus VirusKiller Lite.app



End of report

Jul 5, 2018 7:41 AM in response to Claudio_C.

You have installed a bunch of questionable software.

There could be a hardware problem, but also it could be the nasty effects of software.


Never install any antivirus or "cleaners". They are utter ****.


You also do not have a backup. Make one now.


You could try uninstalling "dr cleaner", and the antivirus.

However, if you already used this "cleaner", there is no way of knowing what damage it may already have done by deleting stuff that should be left alone.


Before doing a clean install, you may want to uninstall these things and then download and run the 10.13.5 Combo Update, as it may replace missing stuff.


Barring an actual hardware problem being behind the KP, the solution ought to be a clean install (followed by migrating ONLY the user accounts, and exercising discretion on which applications to install).

Jul 5, 2018 11:55 AM in response to Barney-15E

Rember Test Results

All tests passed!

Total built-in memory: 16 GB


This is the total amount of physical memory that the computer has installed. If this figure is not showing the correct amount of memory there may be a problem with one or more installed DIMMS.


Available memory: 10404 MB


Available memory is the amount of physical memory that is currently not in use by any other processes. All available memory will be used for testing when the "All" option is selected. To increase the amount of available memory, you can restart your computer before testing. If you are familiar with the command line (CLI), you can run memtest (the core of Rember) in single-user mode. See Rember help, or http://www.memtestosx.org for more information.


Requested amount: All MB


The total amount of memory requested for testing by the Rember application. Not all requested memory can be allocated for testing. See information on "Available memory" for more information.


Memory allocated for testing: 10404 MB


[and here more details]



Mac OS X 10.13.5 (17F77) running in multiuser mode

Memory Page Size: 4096

System has 8 Intel core(s) with SSE

Requested memory: 10404MB (10909855744 bytes)

Available memory: 10404MB (10909855744 bytes)

Allocated memory: 10404MB (10909855744 bytes) at local address 0x000000010c8de000

Attempting memory lock... locked successfully

Partitioning memory into 2 comparison buffers...

Buffer A: 5202MB (5454927872 bytes) starts at local address 0x000000010c8de000

Buffer B: 5202MB (5454927872 bytes) starts at local address 0x0000000251b17800


Test sequence 1 of 1:


Running tests on full 10404MB region...

Stuck Address : setting 1 of 16 ok

Linear PRN : setting 1 of 16 ok

Running comparison tests using 5202MB buffers...

Random Value : ok

Compare XOR : ok

Compare SUB : ok

Compare MUL : ok

Compare DIV : ok

Compare OR : ok

Compare AND : ok

Sequential Increment: ok

Solid Bits : setting 1 of 64 ok

Block Sequential : setting 1 of 256 ok

Checkerboard : setting 1 of 64 ok

Bit Spread : setting 1 of 128 ok

Bit Flip : setting 1 of 512 ok

Walking Ones : setting 1 of 128 ok

Walking Zeroes : setting 1 of 128 All tests passed! Execution time: 2034 seconds.

MacBook Pro 2017 Kernel Panic

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.