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No sound in some facebook videos

I started having this issue not too long ago. Some facebook videos have no sound in Safari. Google Chrome plays them fine. Also I noticed if uncheck the HD box in video options I would get the sound back sometimes. My system sound settings are fine. I get sound in other apps and also in other videos on facebook. I couldn't find any consistent pattern on this neither. So I'm guessing this is a Safari issue. I tried turning off my plugins with no luck as well.


Did anyone have anything similar?


I'm Running Mac OS High Sierra (10.13.5) on a MacBook Pro (Retina, 15-inch, Mid 2015)

MacBook Pro with Retina display, macOS High Sierra (10.13.4)

Posted on Jul 5, 2018 10:25 AM

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Similar questions

4 replies

Jul 5, 2018 1:40 PM in response to Gevor

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Jul 6, 2018 4:27 AM in response to Eric Root

Eric, thank you for your reply!


Safe mode totally disables my system audio (no audio output in system preferences).


Creating another admin user account doesn't solve the problem. Same results as with my original admin account.


Here is what Etrecheck spit out:


EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-07-06 13:57:18

Download EtreCheck from https://etrecheck.com

Runtime: 3:17

Performance: Good


Problem: Other problem


Major Issues:

Anything that appears on this list needs immediate attention.


Gatekeeper disabled- Gatekeeper security protection is disabled. This computer is at risk of malware infection.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


High battery cycle count- Your battery may be losing capacity.

Small backup drive- Time Machine backup drive is too small.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

System modifications- There are a large number of system modifications running in the background.

Corrupt hosts file- Hosts file is corrupt.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2015)

MacBook Pro Model: MacBookPro11,5

1 2,5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core

16 GB RAMNot upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 747


Video Information:

AMD Radeon R9 M370X - VRAM: 2048 MB

Intel Iris Pro - VRAM: 1536 MB

Color LCD


Drives:

disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 8.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () 500.07 GB

disk1s1 - Macintosh HD (APFS) 500.07 GB (430.12 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB (23 MB used)

disk1s3 - Recovery (APFS) [Recovery] 500.07 GB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 500.07 GB (1.07 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 500.07 GB (68.17 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 500.07 GB (68.17 GB free)

APFS

Mount point: /private/var/vm


disk2s2 - Р**************************e 499.76 GB (4.38 GB free)

Case-Sensitive Journaled HFS+

Mount point: /Volumes/Р**************************e


Network:

Interface fw0: Thunderbolt FireWire

Interface en4: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 126.72 GB available


System Software:

macOS High Sierra 10.13.5 (17F77)

Time since boot: Less than an hour

System Load: 3.11 (1 min ago) 7.96 (5 min ago) 4.68 (15 min ago)


Configuration Files:

/etc/hosts - Count: 11 - Corrupt!


Security:

SystemStatus
GatekeeperAnywhere
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

23 32-bit apps


Kernel Extensions:

/Applications/Adguard.app

[Loaded] com.adguard.nfext.kext (1.0.17 - SDK 10.13)


/Applications/DiskWarrior.app

[Not Loaded] DiskWarriorPreview.kext (Alsoft, Inc, 5.0 - SDK 10.5)


/Applications/Parallels Desktop.app

[Not Loaded] prl_hypervisor.kext (Parallels International GmbH, 13.3.1 43365 - SDK 10.9)

[Not Loaded] prl_netbridge.kext (Parallels International GmbH, 13.3.1 43365 - SDK 10.9)

[Not Loaded] prl_usb_connect.kext (Parallels International GmbH, 13.3.1 43365 - SDK 10.9)

[Not Loaded] prl_vnic.kext (Parallels International GmbH, 13.3.1 43365 - SDK 10.9)


/Applications/TechTool Pro 10.app

[Not Loaded] spdKernel.kext (Micromat, Inc., 1.0 - SDK 10.11)

[Not Loaded] spdKernel_10.8.kext (Micromat, Inc., 1.0 - SDK 10.8)


/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.3 - SDK 10.13)

[Loaded] ufsd_NTFS.kext (Paragon Software GmbH, 15.2.319 - SDK 10.10)


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]166 Apple tasks
[Running]118 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]175 Apple tasks
[Running]122 Apple tasks


Launch Agents:

[Not Loaded]com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-04-29)
[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-06-13)
[Not Loaded]com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-04-11)
[Not Loaded]com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-04-11)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-05-29)
[Running]com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2018-06-17)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded]com.oracle.java.Java-Updater.plist (? c295ced5 - installed 2018-03-28)
[Running]com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2018-04-20)
[Not Loaded]com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-07-06)
[Running]com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-05-22)
[Running]com.brother.LOGINserver.plist (? a1772de2 - installed 2017-09-04)


Launch Daemons:

[Loaded]com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-07-06)
[Running]com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-06-13)
[Not Loaded]com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-04-11)
[Running]com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2018-06-02)
[Loaded]com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-04-11)
[Running]com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Running]com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2018-06-17)
[Loaded]com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-05-16)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-02)
[Loaded]com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
[Running]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded]com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2018-06-24)
[Loaded]com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-07-06)
[Running]com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2018-04-20)
[Running]com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Loaded]com.zeroonetwenty.BlueHarvestHelper630.plist (Ross Tulloch - installed 2017-10-11)
[Loaded]com.zeroonetwenty.BlueHarvestHelper7.plist (Ross Tulloch - installed 2018-01-23)
[Running]com.backblaze.bzserv.plist (Backblaze - installed 2018-06-29)
[Loaded]com.paragon-software.ntfs.loader.plist (Apple - installed 2018-05-30)
[Running]com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-12-29)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-06-11)


User Launch Agents:

[Loaded]com.macpaw.CleanMyMac4.Scheduler.plist (MacPaw Inc. - installed 2018-07-05)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Not Loaded]com.hp.devicemonitor.plist (HP Inc. - installed 2018-04-20)
[Running]nz.co.pixeleyes.AutoMounterHelper.plist (Pixeleyes Ltd - installed 2018-06-16)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Running]com.backblaze.bzbmenu.plist (Backblaze - installed 2018-07-06)
[Running]com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2018-06-24)


User Login Items:

CheatSheet Программа (Stefan Fuerst

(/Applications/CheatSheet.app)

AdGuard Программа (?

(/Applications/Adguard.app)

CleanMyMac X Menu Программа (MacPaw Inc. - installed 2018-06-24)

(/Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app)

Alfred 3 Программа (?

(/Applications/Alfred 3.app)

BlueHarvest Программа (Ross Tulloch

(/Applications/BlueHarvest.app)

AutoMountLaunchAtLoginApp SMLoginItem (Mac App Store - installed 2018-05-12)

(/Applications/AutoMounter.app/Contents/Library/LoginItems/AutoMountLaunchAtLogi nApp.app)

1Password Launcher SMLoginItem (AgileBits Inc. - installed 2018-07-02)

(/Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app)

BartenderStartAtLoginHelper SMLoginItem (Surtees Studios Limited - installed 2018-06-24)

(/Applications/Bartender 3.app/Contents/Library/LoginItems/BartenderStartAtLoginHelper.app)

1Password Extension Helper SMLoginItem (AgileBits Inc. - installed 2018-07-02)

(/Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app)

Irvue Launch Helper SMLoginItem (Mac App Store - installed 2018-06-24)

(/Applications/Irvue.app/Contents/Library/LoginItems/Irvue Launch Helper.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2018-04-29)

FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-24)

QuickTime Plugin: 7.7.3 (installed 2018-06-24)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-06-01)

AdobePDFViewer: 18.011.20040 (installed 2018-06-01)

Flash Player: 30.0.0.113 (installed 2018-06-24)

Bco: BCO System Cryptographic Plugin 1.0.0.14 (installed 2018-07-04)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-04-27)


Safari Extensions:

Tampermonkey.safariextz - Jan Biniok - http://tampermonkey.net(installed 2018-06-06)
1Password.safariextz - AgileBits - https://agilebits.com/onepassword(installed 2018-06-30)
OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2018-06-02)


3rd Party Preference Panes:

Backblaze Backup (installed 2018-06-29)

Flash Player (installed 2018-06-02)

Java (installed 2018-04-27)

NTFS (installed 2018-04-20)

TechTool Protection (installed 2018-06-24)


Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 500.07 GB - Disk used: 431.89 GB

Destinations:

B****p [Network] (Last used)

Total size: 499.76 GB

Total number of backups: 44

Oldest backup: 2018-06-09 16:35:01

Last backup: 2018-07-06 12:49:30


Top Processes by CPU:

Process (count)Source% of CPU
helpdApple33
mdworker (4)Apple18
backupdApple15
WindowServerApple8
kernel_taskApple6


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple1.47 GB
com.apple.WebKit.WebContent (2)Apple455 MB
Adguard292 MB
mds_storesApple215 MB
MailApple205 MB


Top Processes by Network Use:

ProcessSourceInputOutput
kernel_taskApple145 MB5 MB
Adguard184 KB25 KB
mDNSResponderApple33 KB16 KB
apsdApple5 KB7 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
backupdApple10
RTProtectionDaemonMalwarebytes Corporation7
WindowServerApple3
bzfilelistBackblaze1
HealthMonitorMacPaw Inc.0


Virtual Memory Information:

Available RAM10.00 GB
Free RAM4.94 GB
Used RAM6.00 GB
Cached files5.06 GB
Swap Used0 B


Diagnostics Information (past 7 days):

2018-07-06 01:40:14 com.apple.WebKit.Plugin.64 CPU (once)

2018-07-04 21:52:13 Transmission.app Hang (once)

2018-07-03 18:20:16 Adobe Photoshop CC 2018.app CPU (3 times)

2018-06-30 01:55:06 Skype.app Crash (once)


End of report

Jul 6, 2018 7:55 AM in response to Gevor

Try quitting Adguard. Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.



CleanMyMac4

CleanMyMacX


Try uninstalling the above using the Developer's uninstall instructions.


I would uninstall Cocktail. It tends to interfere with the computer's operation while providing minimal to no benefit.


Cocktail Uninstall See FAQ at bottom right

Jul 6, 2018 10:38 AM in response to Eric Root

Eric,


I tried all of the above, but nothing helped. Quit Adguard, disabled all Safari extensions and uninstalled Cleanmymac. I even tried rebooting after. No luck...


And I don't have Cocktail installed.


I still think that problem is related to Safari somehow. Or Adobe Flash. Will try to reinstall it and see anything changes.

No sound in some facebook videos

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