Your Apple ID has been disabled??

my daughter has an iPhone and now she can’t download apps. How do I fix that?

I changed her apple I.d password but it’s still is not working.

Is this something you can help me with?

Posted on Jul 5, 2018 1:53 PM

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Question marked as Top-ranking reply

Posted on Jul 5, 2018 2:43 PM

Hey, sorry that this has happened to you. Sounds like there's a hold on your account. Sometimes it'll be a subscription under your account and if the old card expired or the account doesn't exist anymore, Apple will charge the credit to your iCloud account. First, check if they're any subscriptions that are being held. Go to Settings - iCloud - iTunes & App Store - Click on your Apple ID - View Apple ID - Sign in - Subscriptions. You can also check under Purchase History to make sure they are no pending purchases. If so add a valid debit/credit card to resolve. If none of those are the case then contact Apple Support at 1-800-MY-APPLE (1-800-692-7753).


You can also the following link to help you. If your Apple ID is locked or disabled - Apple Support


Thank You,

Patrick

2 replies
Question marked as Top-ranking reply

Jul 5, 2018 2:43 PM in response to senafromphoenix

Hey, sorry that this has happened to you. Sounds like there's a hold on your account. Sometimes it'll be a subscription under your account and if the old card expired or the account doesn't exist anymore, Apple will charge the credit to your iCloud account. First, check if they're any subscriptions that are being held. Go to Settings - iCloud - iTunes & App Store - Click on your Apple ID - View Apple ID - Sign in - Subscriptions. You can also check under Purchase History to make sure they are no pending purchases. If so add a valid debit/credit card to resolve. If none of those are the case then contact Apple Support at 1-800-MY-APPLE (1-800-692-7753).


You can also the following link to help you. If your Apple ID is locked or disabled - Apple Support


Thank You,

Patrick

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Your Apple ID has been disabled??

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