Mac Mail- cannot move mail into folders

Question

Level 1

7 points

Mac Mail- cannot move mail into folders

I'm using Sierra 10.12.6 on my iMac. Problem with the MAIL app. I have been using it for years and I have numerous folders and subfolders under the "On my Mac" master folder. I have always been able to click on and drag an email in the Inbox and move it to a folder or subfolder. But of late when I move an email it disappears out of the Inbox but does not appear in the designated folder. I can only see it then in Archive.

This applies only to certain folders - some folders accept an email dragged to it. Others don't. Any new folder/mailbox I create will not accept a move. If I create a new folder or subfolder it also will not accept the move of an email. I though there may be a limit on folders but checking I should be well within the limit, nonetheless I have deleted a number that are no longer relevant. Account info tells me I have over 8GB available.

What is the reason for this? How to correct?

(I read an old post where someone had a similar issue - he noted that the mailbox/folder attribute was either 256 or 257. 257 did not permit "move 'to" while 256 did. I don't know how to identify the attribute nor change it, if that is relevant to the problem.)

iMac, Mac OS X (10.7.4)

Posted on Jul 6, 2018 5:47 AM

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Answer 1

Best reply

mickfish Author

Level 1

7 points

Jul 7, 2018 8:57 PM in response to mickfish

I updated IOS to High Sierra. This has resolved the issue I was having with Mail. In fact the various mails I had moved that previous were not visible in the destination folders are now visible.

Thanks anyway for your input.

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Answer 2

Eric Root

Level 10

684,219 points

Jul 6, 2018 8:54 AM in response to mickfish

Try rebuilding the mailbox(es).

Rebuild mailbox

try the Safe Mode.

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 3

mickfish Author

Level 1

7 points

Jul 6, 2018 7:28 PM in response to Eric Root

Thanks Eric. I have followed your instructions. Te EtreCheck report is below. I havechecked to isue if the mail move issue has been resolved. Unfortunately it has not.

I'm thinking that I should upgrade to High Sierra and see if that reolves the issue.

Any thoughts/suggestions anyone?

EtreCheck version: 4.3.4 (4D037)

Report generated: 2018-07-07 12:20:00

Download EtreCheck from https://etrecheck.com

Runtime: 3:60

Performance: Good

Problem: Other problem

Description:

Mail app- cannot move mail to select folders/sub/folders

Major Issues:

Anything that appears on this list needs immediate attention.

More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps crashing - There have been numerous app crashes.

Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (Retina 5K, 27-inch, Late 2014)

iMac Model: iMac15,1

1 4 GHz Intel Core i7 (i7-4790K) CPU: 4-core

32 GB RAM - At maximum

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

BANK 0/DIMM1 - 8 GB DDR3 1600 ok

BANK 1/DIMM1 - 8 GB DDR3 1600 ok

Video Information:

AMD Radeon R9 M290X - VRAM: 2048 MB

iMac 5120 x 2880

Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 120.99 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 3.11 TB

disk0s3 - B*******X (Journaled HFS+) [Recovery] 134 MB

disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical)

Internal SATA 6 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Core Storage Container] 3.00 TB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 3.11 TB

disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk3 - Seagate Expansion Desk 4.00 TB

External USB 5 Gbit/s

disk3s1 - EFI [EFI] 315 MB

disk3s2 - P*********P (Journaled HFS+) 4.00 TB

disk4 - HGST G-DRIVE USB 4.00 TB

External USB 5 Gbit/s

disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk4s2 - G*********B (Journaled HFS+) 4.00 TB

Mounted Volumes:

disk2 - Macintosh HD [Fusion Drive] 3.11 TB (2.17 TB free)

Journaled HFS+

Mount point: /

disk3s2 - P*********P 4.00 TB (581.01 GB free)

Journaled HFS+

Mount point: /Volumes/P*********P

disk4s2 - G*********B 4.00 TB (807.05 GB free)

Journaled HFS+

Mount point: /Volumes/G***********1

Network:

Interface en0: Ethernet

Interface en7: iPad

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS Sierra 10.12.6 (16G1408)

Time since boot: Less than an hour

System Load: 2.26 (1 min ago) 1.47 (5 min ago) 0.71 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.prosofteng.KXInstaller.plist

Executable: /Library/PrivilegedHelperTools/com.prosofteng.KXInstaller