how to remove weknow.ac from safari

I was running Malwarebytes when my Mac got infected. Malwarebytes was able to quarantine it but that didn't fix the browser issue. Their customer service department was able to help out about how to fix the browser issue once the other files were quarantined. Here was their advice:

I managed to remove weknow.ac from safari with these instructions https://www.fixyourbrowser.com/removal-instructions/weknow-ac/

It also helped me uninstall myshopcoupon+, all ads are gone.

Click on the links below. They have manual uninstall instructions.

Remove www.weknow.ac from Mac OS - SecureMacOS

weknow.ac uninstall mac

This one works for me.

Please use the manual instructions. Do not download anything.

weknow.ac uninstall (2)

Use the manual instructions. Do not download any programs except Malwarebytes.

weknow.ac uninstall mac

See the reply I posted above from the techs at Malwarebytes. You have to go in and delete the additional profiles the malware created.

Ibrahim,

below thing worked for me for removing the profile from system preferences Profiles.

Eric, Ive downloaded the premium version of Malwarebytes and its not finding the virus. Its says my system is clean. So I dont know what to do at this point. And Ive looked for it in my computer and I cant seem to find where it is hiding

Kelley

That does not work. I did each step. I got it removed from Safari, but it keeps returning to Chrome over and over. I have tried malwarebytes.... nothing. ComboCleaner... nothing. MacCleaner3 and nothing

Nothing works.

Please, what have I missed that my virus/malware scan detects nothing, yet my browser still is effected

its the same thing here for my clients Mac, he bought mac on my advise that it would never be effected with virus/trojans but now Mac is also not spared by internet threats. I tried all the steps available on internet and only could disable the searchengine hijacking on chrome/safari but the homepage is still stuck on weknow.ac search bar. No matter what, in libary/launchagents,agents,launchdaemons. Whichever is suspicious as per recent date modified, deleted all but nothing worked. Instead of creating a support case in Google chrome, I am doing it here because its Mac and it is applying the same settings on every browser installed.

Neither of those links go anywhere. The shorter one goes to a search and on Yahoo which we don't use at all. The longer one I get this error message" 503 Service Temporarily Unavailable" and I have tried it on different browsers.

When I search for weknow on Google and try to follow the steps there is no trace of weknow on the computer.

We have spoken to 3 level 2 techs at Apple and even they are at a loss. Each time spending almost an hour on the phone. Again these were the level 2 techs, not level 1. We are at a complete loss at how to remove this virus which has taken over all of our browsers.

Please help.

Im Having the same Issue from the same exact source. Hopefully someone has a fix for us.

I dont have manual instructions, IT seems ti have embedded its self even very well. I accidently downloaded another antivirus software that may have infected me more.