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Level 1

18 points

how to remove weknow.ac from safari

Friend has Macbook. Managed to get weknow.ac installed from a fake adobe flash update.

Has highjacked Safari and she won't use any other browser. I deleted all the stuff I can see from the applications folder that look like secondary installs. But browser homepage can't be reset - blocked from changes.

I googled and found a ton of programs to do this but all have to be bought. Is there a manual procedure? And if not, what's the best removal program to install to get this done now and the next time she does this?

Thanks.

MacBook Pro (15-inch Late 2008)

Posted on Jul 7, 2018 12:51 AM

Best reply

jpt42

Level 1

13 points

Posted on Jul 19, 2018 1:11 PM

I was running Malwarebytes when my Mac got infected. Malwarebytes was able to quarantine it but that didn't fix the browser issue. Their customer service department was able to help out about how to fix the browser issue once the other files were quarantined. Here was their advice:

Thomas Reed(Malwarebytes Support)

Jul 19, 05:48 PDT

Jim,

It looks like you have an adware-related configuration profile installed, which is preventing you from changing your home page setting.

To remove this, open System Preferences, then click the Profiles icon. You should see either two or three different items listed. One of them appears to be legitimate, but the other two (they may be combined into one entry) are not. You can identify which is bad by looking at the information for each profile. The bad entry (or entries) will say "com.myshopcoupon" somewhere, and should also refer to "weknow.ac". Any such entries should be removed. Leave the profile that refers to "com.Infomaniak", as I believe that one is legitimate.

After removing the profile, you'll need to fix the home page settings.

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how to remove weknow.ac from safari

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