iCloud music library

how do I rectify the following:


we couldn't make your Icloud music laibrary available. click the retry button

iMac, OS X Mountain Lion (10.8.1)

Posted on Jul 10, 2018 10:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2018 11:21 AM

Hello Tim1952,

I understand that you are having an issue with your iCloud music library. I use my device a lot for music and know how important it is to have your device running smoothly, and I'm here to help.

Here is a resource that can assist you:

Get help with iCloud Music Library

Specifically:

If iCloud Music Library won't respond or times out

Try these steps:

Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

  1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
  2. Close Settings.
  3. Go to Settings > Music, then tap iCloud Music Library to turn it on.

On your Mac or PC:

  1. Open iTunes.
  2. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn off iCloud Music Library.
    Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences and turn off iCloud Music Library.
  3. Close Preferences.
  4. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn on iCloud Music Library.
    Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences and turn on iCloud Music Library.

If you have content downloaded to your device for offline listening, it deletes from your device when you turn off iCloud Music Library. After you turn iCloud Music Library back on, you can redownload the content.

Please let me know if you are still having issues after reviewing the article.

Have a great day!
1 reply
Question marked as Top-ranking reply

Jul 12, 2018 11:21 AM in response to Tim1952

Hello Tim1952,

I understand that you are having an issue with your iCloud music library. I use my device a lot for music and know how important it is to have your device running smoothly, and I'm here to help.

Here is a resource that can assist you:

Get help with iCloud Music Library

Specifically:

If iCloud Music Library won't respond or times out

Try these steps:

Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

  1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
  2. Close Settings.
  3. Go to Settings > Music, then tap iCloud Music Library to turn it on.

On your Mac or PC:

  1. Open iTunes.
  2. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn off iCloud Music Library.
    Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences and turn off iCloud Music Library.
  3. Close Preferences.
  4. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn on iCloud Music Library.
    Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences and turn on iCloud Music Library.

If you have content downloaded to your device for offline listening, it deletes from your device when you turn off iCloud Music Library. After you turn iCloud Music Library back on, you can redownload the content.

Please let me know if you are still having issues after reviewing the article.

Have a great day!

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iCloud music library

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