My macbook pro has frozen. I can move the mouse around the screen but it doesn't do anything when you click on something. It will not tell me how much power i have either Can someone help please as i not tech minded?

Please try the following, in order. Stop at any step where the issue is resolved:

1. Reset your Mac's SMC.
   • Reset the System Management Controller (SMC) on your Mac- Apple Support
   • Fans, keyboard backlight, status indicator, battery indicator, display backlight, power button, close/open the lid, sleep or shut down, battery doesn't charge, MagSafe indicator light incorrect status.
   • Hold down the <shift><control><option> keys, and then, press the power button. Hold all of them for, at least, 10 seconds.
2. Reset your Mac's NVRAM or PRAM.
   • How to reset NVRAM or PRAM on your Mac - Apple Support
   • Resets sound volume, display resolution, startup-disk selection, time zone, & kernel panic information.
   • <option><command><P><R>
3. Boot up your Mac in Safe Mode.

   Use safe mode to isolate issues with your Mac- Apple Support

4. Run either Apple Hardware Test (AHT) (pre-2013 Macs) or Apple Diagnostics (2013+ Macs) to uncover any hardware issues with your Mac.
   • How to use Apple Diagnostics on your Mac - Apple Support
   • Apple Diagnostics: Reference Codes - Apple Support
   • Use Apple Diagnostics or Apple Hardware Test- Apple Support
   • About the "Apple Hardware Test does not support this machine" message- Apple Support
   • How to Use Apple Hardware Test to Diagnose Mac Problems- OSXDaily
5. Boot up your Mac in Recovery or Internet Recovery Mode.
   • About macOS Recovery- Apple Support
   • When at the initial Recovery Mode screen, select the Disk Utility option.
   • Run Disk Utility > First Aid to verify the startup disk's integrity.
6. Boot up your Mac in Recovery or Internet Recovery Mode to re-install macOS.

   When at the initial Recovery Mode screen, select the Reinstall macOS option.

7. Make a Genius Bar appointment at your local Apple Store.
   • Check Your Service and Support Coverage- Apple Support
   • For getting the right support, here's a genius idea- Apple
   • To contactApple Supportdirectly.
   • You can only make 1-week ahead appointments either via the web link above or AppleCare phone support. The appointment timeframe is longer if you go in-person to an Apple Store.