Trying to delete an Apple ID off my device

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Level 1

12 points

Trying to delete an Apple ID off my device

I have an older ipad that was originally tied to one of my very old Apple ID’s. Now I want to sign into it with my new ID but there’s a problem. It wont let me sign out of the old iCloud account because it requires me to use the old account’s password in order to disable Find My iPad. I no longer have access to the old ID’s password, email, security questions, or anything else. I’m completely locked off from retrieving any of the info so I’m wondering if there’s a way I can completely remove the Apple ID from my device and sign into a new one without have the old one’s info, thank you in advance.

Posted on Jul 14, 2018 7:56 PM

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Answer 1

Top-ranking reply

Limnos

Level 10

428,177 points

Jul 14, 2018 8:11 PM in response to NickS1234567

Find My iPhone Activation Lock - http://support.apple.com/kb/HT201365 - This is a security feature, presumably in part to deter re-selling of stolen devices.

Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441

If you really cannot remember any of the identifying information then you are pretty much in the position of somebody who may have stolen a phone. Apple may remove a lock if you can provide sufficient evidence of valid ownership such as providing the original sales receipt, preferably one with your name on it. You must take the device to an Apple Store along with required documentation. There is apparently no set policy (I asked at an Apple Store) and a store may simply refuse, particularly if they are not satisfied you have proven ownership.

Realize this is the digital age and things like passwords and account names need to be taken seriously as they can be involved with things worth thousands of dollars.

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Answer 2

Eric Root

Level 10

685,257 points

Jul 14, 2018 8:28 PM in response to NickS1234567

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.

Apple Support using Twitter

Or fill out and submit this form.

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Answer 3

NickS1234567 Author

Level 1

12 points

Jul 14, 2018 8:28 PM in response to Limnos

Now I’ve run into another problem. When I attempt to reset the password by going to the “Forgot Apple ID or Password” page, when I enter the Apple ID it doesn’t even recognize it. It simply says ********** is not an Apple ID”

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Trying to delete an Apple ID off my device

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