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new Macbook pro 2018 random restarts

Just bought it yesterday and it restarted randomly twice today while it was idle.

The phone support was useless.

It's the new 2018 version 15 inch, CPU 2.6, 512GB SSD.


Did it happen to anyone else with this newly introduce MacBook pro?


Thanks.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6)

Posted on Jul 15, 2018 5:50 PM

Reply
46 replies

Jul 15, 2018 7:55 PM in response to DavidMBP2018

The next line of defense is typically to run an etrecheck report, and if you do not see obvious problems, use the "Share" button, then paste the report into reply on the forums. No personally-identifiable information is included in the report.


User tip: Using etrecheck


Having a dozen pairs of eyes look at it often turns up different items, that one Reader does not see.

Jul 15, 2018 6:33 PM in response to DavidMBP2018

Report are stored here:


/Library/Logs/DiagnosticReports


You can paste that into

Finder > Go Menu > Go to Folder...

... and get directly there.


if you have any with date&time and ending in .panic, we would like to see the entire report.


Please do not post more than 20 lines of an Application panic or hang -- its information is only useful to the developer while actively debugging.

Jul 15, 2018 7:56 PM in response to Grant Bennet-Alder

Thanks for the response. In that folder, I don't see anything ends with ".panic".

I have 31 files, most end with '.diag', one with '.core_analytics' and one with '.dpsub'. All of them have date and time in the filename.

So, I guess there is nothing to paste here.


Also, I should have mentioned that after the last restart, I noticed that my .bashrc file was restored to how it was saved yesterday. In other words, the changes I have made to this file are gone.


Edit: Actually I do see a file here with the word "panic":

/Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/panic-full-2018-07-15-22274 8.703.ips

It seems to be a huge JSON file, and it has the following:


{"caused_by":"bridgeos","macos_system_state":"running","bug_type":"210","os_vers ion":"Bridge OS 2.4.1 (15P6613)","timestamp":"2018-07-15 22:27:48.70 +0000","incident_id":"6DCDE506-33BC-48EE-AD06-4216BFE5BF05"}


and later on these:

"build" : "Bridge OS 2.4.1 (15P6613)",
  "crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
  "date" : "2018-07-15 22:27:48.18 +0000",
  "incident" : "6DCDE506-33BC-48EE-AD06-4216BFE5BF05",
  "kernel" : "Darwin Kernel Version 17.7.0: Fri Jun 15 18:33:47 PDT 2018; root:xnu-4570.71.1~1\/RELEASE_ARM64_T8010",
  "macOSOtherString" : "\n** In Memory Panic Stackshot Succeeded ** Bytes Traced 836816 **\n",
  "macOSPanicFlags" : "0x6",

Jul 15, 2018 8:06 PM in response to Grant Bennet-Alder

EtreCheck version: 4.3.5 (4D040)

Report generated: 2018-07-15 23:01:04

Download EtreCheck from https://etrecheck.com

Runtime: 2:23

Performance: Excellent


Problem: Computer is restarting


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Unsigned files - There are unsigned software installed that could be adware and should be reviewed.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Heavy RAM usage - This machine is using a large amount of RAM.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

15" MacBook Pro with Thunderbolt 3 and Touch ID (Mid 2018)

MacBook Pro Model: MacBookPro15,1

1 2.6 GHz Intel Core i7 (i7-8850H) CPU: 6-core

16 GB RAM - Not upgradeable

BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 ok

BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 ok

Battery: Health = Normal - Cycle count = 2


Video Information:

Intel UHD Graphics 630 - VRAM: 1536 MB

Color LCD

Radeon Pro 560X - VRAM: 4096 MB


Drives:

disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 499.96 GB

disk1s1 - Macintosh HD (APFS) 499.96 GB (86.86 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (22 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (528 MB used)

disk1s4 - VM (APFS) [APFS VM] 499.96 GB (1.07 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (411.32 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 499.96 GB (411.32 GB free)

APFS

Mount point: /private/var/vm

Encrypted


Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.6 (17G2112)

Time since boot: About 3 hours

System Load: 2.01 (1 min ago) 2.13 (5 min ago) 2.05 (15 min ago)


Configuration Files:

/etc/hosts - Count: 1


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/h*****************l@5*******t

Executable: /usr/local/opt/m***l@5.7/bin/mysqld_safe --datadir=/usr/local/var/mysql

Details: Domain name invalid - possibly adware

Launchd: ~/Library/LaunchAgents/h***************p@5*******t

Executable: /usr/local/opt/php@5.6/sbin/php-fpm --nodaemonize

Details: Domain name invalid - possibly adware

Launchd: ~/Library/LaunchAgents/homebrew.mxcl.nginx.plist

Executable: /usr/local/opt/nginx/bin/nginx -g daemon off;

Details: Exact match found in the whitelist - probably OK



32-bit Applications:

2 32-bit apps


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 174 Apple tasks
[Running] 112 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 178 Apple tasks
[Running] 120 Apple tasks


Launch Agents:

[Running] com.privateinternetaccess.osx.PIA-VPN.plist (London Trust Media Incorporated - installed 2018-07-15)


User Launch Agents:

[Running] h***************p@5*******t (? 0 - installed 2018-07-14)
[Other] homebrew.mxcl.nginx.plist (? 0 - installed 2018-07-14)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-14)
[Running] h*****************l@5*******t (? 0 - installed 2018-07-14)


User Login Items:

Backup and Sync from Google Application (Google, Inc. - installed 2018-05-30)

(/Applications/Backup and Sync.app)

iTunesHelper Application (Apple - installed 2018-07-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

QuickTime Plugin: (installed 2018-07-04)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPULocation
WindowServerApple10
kernel_taskApple2
Google ChromeGoogle, Inc.1
symptomsdApple1
Google Chrome Helper (26)Google, Inc.1


Top Processes by Memory:

Process (count)SourceRAM usageLocation
Google Chrome Helper (26)Google, Inc.4.01 GB
kernel_taskApple1.36 GB
Code Helper (12)Microsoft Corporation1.29 GB
Backup and SyncGoogle, Inc.827 MB
mdworker (13)Apple382 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple13 MB109 KB
biometrickitdApple127 KB114 KB
pia_nwLondon Trust Media Incorporated70 KB60 KB
UserEventAgentApple28 KB34 KB
MailApple27 KB11 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
WindowServerApple4
Google Chrome Helper (26)Google, Inc.1
nwjs HelperLondon Trust Media Incorporated0
Code Helper (12)Microsoft Corporation0
Google ChromeGoogle, Inc.0


Virtual Memory Information:

Available RAM3.39 GB
Free RAM20 MB
Used RAM12.61 GB
Cached files3.37 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Gatekeeper Configuration Data1472018-07-14
iTunes12.82018-07-15
Keynote8.02018-07-15
Pages7.02018-07-15
Numbers5.02018-07-15


Diagnostics Information (past 7 days):

2018-07-15 19:50:39 Last Shutdown Cause: -11 - Unknown


2018-07-15 19:34:00 Backup and Sync.app CPU (6 times)

/Applications/Backup and Sync.app


2018-07-15 19:33:35 apple-scc-20180715-193315.app Crash

/Users/***/apple-scc-20180715-193315.app



End of report

Jul 16, 2018 8:10 AM in response to DavidMBP2018

Hello David,

Thanks for posting your EtreCheck report and the other information. Very interesting!


Can you confirm that when you ran your EtreCheck report it was 3 hours after you experienced a random restart? Or did you restart the machine manually?


I am curious about that -11 Unknown shutdown code. It would be great to make that more of a "known" shutdown code.


It looks like that panic report was actually a panic from your T2 "Secure Enclave" chip running iOS. It happened about 2 hours after restarting. Apparently the system was able to recover. I don't know if it was an earlier problem with the T2 that cause the shutdown.


As for EtreCheck, those "unsigned files" aren't adware. They are homebrew. Did homebrew create those files or did you? Because I'm about to say bad things about them. If you created them, please don't take it personally. 🙂 EtreCheck is interpreting those files as e-mail addresses and redacting them. Launchd files should have descriptive names and labels. I have added many whitelist entries for all the files that homebrew creates. If this is their new naming scheme, then I'm officially defeated. I can't whitelist those. I suppose I could whitelist any file that starts with "homebrew". (Note to all the malware authors of the world: please use the prefix "homebrew" for new exploits.) Perhaps I'll remove all homebrew entries from the whitelist and flag any use of homebrew as a minor adware issue. Obviously homebrew is safe and not malware, but there is no way to prove that without valid digital signatures.

Jul 16, 2018 8:36 AM in response to etresoft

Thanks etresoft for the response.

As far as I remember, 3 hours prior to running EtreCheck, I was working with the support guy from Apple on the phone. We did several shut-down and restarts. Some of them he asked me to hold the Shift key immediately after turning it on and one of the times he asked me to click on the power button for 8 seconds, wait 5 seconds and then click again to power on.

The random restart happened before that and I'm not sure the exact time. I was out the entire day and found my MacBook restarted in the evening.


As far as I read, the T2 is newly introduced to this 2018 MacBook pro and wasn't available on the previous model. I hope it doesn't have an inherited issue.


As to the Homebrew. I didn't do any manual changes. The unsinged you see there are: mysql@5.7 and php@5.6. Both are not the latest version, and that's why they have "@version" sign.

They did come up with a new way how to add it to the startup items by running 'brew services start .....'.
As far as I remember, before, they used to ask the user to do 'ln -svf' for the plist file.


Here is what I have in that dir:

➜ ~ ll ~/Library/LaunchAgents

-rw-r--r--@ 1 david**** staff 807 Jul 14 14:19 [1] com.google.keystone.agent.plist

-rw-r--r-- 1 david**** staff 551 Jul 14 15:26 [2] homebrew.mxcl.mysql@5.7.plist

-rw-r--r-- 1 david**** staff 571 Jul 14 14:59 [3] homebrew.mxcl.nginx.plist

-rw-r--r-- 1 david**** staff 636 Jul 14 15:07 [4] homebrew.mxcl.php@5.6.plist

➜

Jul 16, 2018 9:15 AM in response to DavidMBP2018

DavidMBP2018 wrote:


As far as I remember, 3 hours prior to running EtreCheck, I was working with the support guy from Apple on the phone. We did several shut-down and restarts. Some of them he asked me to hold the Shift key immediately after turning it on and one of the times he asked me to click on the power button for 8 seconds, wait 5 seconds and then click again to power on.

OK. Thanks. It's nothing then.


As to the Homebrew. I didn't do any manual changes. The unsinged you see there are: mysql@5.7 and php@5.6. Both are not the latest version, and that's why they have "@version" sign.

OK. Perhaps I can get away with just adding a homebrew exclusion to my privacy-protection logic. I might still flag homebrew as a minor issue.


I'm sorry, but I don't have any insight into your random restart issue. It would be helpful if you could post another EtreCheck report after you had experienced one of these restarts. Then, the shutdown code would accurate reflect whatever happened during the shutdown.


Do you have the system setup for automatic install of software updates? That could trigger a restart.

Jul 16, 2018 12:06 PM in response to etresoft

OK, thanks. I'll post here if it happens again.


I do have these two options checked “Download newly available updates in the background.” and “Install system data files and security updates.”.

It doesn't say anything about restart so I assume with these options checked it shouldn't automatically restart.

Regardless the checkboxes above, the first time it restarted, it was freezing for 20 seconds and then it restarted. So the first time wasn't related to updates for sure.

Jul 18, 2018 4:40 AM in response to DavidMBP2018

Sadly, it happened again. 10 minutes ago.

I woke up, I was able to open an app (Slack), and interact with it for a minute, after that it suddenly froze for 5 seconds and restarted.

Attached the report.

The restart happened exactly at 7:27AM EST.


EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-07-18 07:32:56

Download EtreCheck from https://etrecheck.com

Runtime: 2:37

Performance: Excellent


Problem: Computer is restarting


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Unsigned files - There are unsigned software installed that could be adware and should be reviewed.

Heavy CPU usage - Some processes are using an unusually high amount of CPU.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Heavy RAM usage - This machine is using a large amount of RAM.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

15" MacBook Pro with Thunderbolt 3 and Touch ID (Mid 2018)

MacBook Pro Model: MacBookPro15,1

1 2.6 GHz Intel Core i7 (i7-8850H) CPU: 6-core

16 GB RAM - Not upgradeable

BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 ok

BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 ok

Battery: Health = Normal - Cycle count = 3


Video Information:

Intel UHD Graphics 630 - VRAM: 1536 MB

Radeon Pro 560X - VRAM: 4096 MB

Color LCD


Drives:

disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 499.96 GB

disk1s1 - Macintosh HD (APFS) 499.96 GB (87.95 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (22 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (528 MB used)

disk1s4 - VM (APFS) [APFS VM] 499.96 GB (1.07 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (410.23 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 499.96 GB (410.23 GB free)

APFS

Mount point: /private/var/vm

Encrypted


Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.6 (17G2112)

Time since boot: Less than an hour

System Load: 13.00 (1 min ago) 11.66 (5 min ago) 5.30 (15 min ago)


Configuration Files:

/etc/hosts - Count: 1


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/homebrew.mxcl.nginx.plist

Executable: /usr/local/opt/nginx/bin/nginx -g 'daemon off;'

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/homebrew.mxcl.mysql@5.7.plist

Executable: /usr/local/opt/m***l@5.7/bin/mysqld_safe --datadir=/usr/local/var/mysql

Details: Domain name invalid - possibly adware

Launchd: ~/Library/LaunchAgents/homebrew.mxcl.php@5.6.plist

Executable: /usr/local/opt/php@5.6/sbin/php-fpm --nodaemonize

Details: Domain name invalid - possibly adware


32-bit Applications:

2 32-bit apps


System Launch Agents:

[Not Loaded] 7 Apple tasks
[Loaded] 172 Apple tasks
[Running] 115 Apple tasks


System Launch Daemons:

[Not Loaded] 36 Apple tasks
[Loaded] 176 Apple tasks
[Running] 123 Apple tasks


Launch Agents:

[Running] com.privateinternetaccess.osx.PIA-VPN.plist (London Trust Media Incorporated - installed 2018-07-15)


User Launch Agents:

[Running] homebrew.mxcl.php@5.6.plist (? 0 - installed 2018-07-14)
[Other] homebrew.mxcl.nginx.plist (? 0 - installed 2018-07-14)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-17)
[Running] homebrew.mxcl.mysql@5.7.plist (? 0 - installed 2018-07-14)


User Login Items:

Backup and Sync from Google Application (Google, Inc. - installed 2018-05-30)

(/Applications/Backup and Sync.app)

iTunesHelper Application (Apple - installed 2018-07-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

QuickTime Plugin: (installed 2018-07-04)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU Location
Backup and Sync Google, Inc. 101
mdworker (18) Apple 33
mds_stores Apple 26
mds Apple 21
Google Chrome Helper (38) Google, Inc. 8


Top Processes by Memory:

Process (count) Source RAM usage Location
Google Chrome Helper (38) Google, Inc. 5.23 GB
kernel_task Apple 1.52 GB
Code Helper (9) Microsoft Corporation 889 MB
Slack Helper (3) Slack Technologies, Inc. 697 MB
Backup and Sync Google, Inc. 694 MB


Top Processes by Network Use:

Process Source Input Output Location
pia_upscript.sh ? 80 MB 6 MB openvpn --client --persist-key --persist-tun --comp-lzo no --dev tun --script-security 2 --remote 66.55.134.201 8080 --auth-user-pass /Users/***/.pia_manager/data/user_pass.txt --writepid /Users/***/.pia_manager/log/openvpn.pid --proto udp --nobind --management 127.0.0.1 31749 --log-append /Users/***/.pia_manager/log/openvpn.log --remote-cert-tls server --cipher aes-128-cbc --auth sha1 --ca /Users/***/.pia_manager/data/ca.crt --sndbuf 262144 --rcvbuf 262144 --tls-remote 67194aa0a31bf1dbb985b2fcfd1a98c1 --pia-signal-settings --mute-replay-warnings --up /tmp
corespeechd Apple 1 KB 3 MB
SubmitDiagInfo Apple 2 MB 377 B
mDNSResponder Apple 598 KB 22 KB
biometrickitd Apple 67 KB 100 KB


Top Processes by Energy Use:

Process (count) Source Energy (0-100) Location
Backup and Sync Google, Inc. 46
mds Apple 7
mds_stores Apple 6
iTerm2 (18) GEORGE NACHMAN 1
WindowServer Apple 1


Virtual Memory Information:

Available RAM 2.92 GB
Free RAM 53 MB
Used RAM 13.08 GB
Cached files 2.87 GB
Swap Used 198 MB


Software Installs (past 30 days):

Name Version Install Date
iTunes 12.8 2018-07-15
Keynote 8.0 2018-07-15
Pages 7.0 2018-07-15
Numbers 5.0 2018-07-15
Gatekeeper Configuration Data 148 2018-07-17


Diagnostics Information (past 7 days):

2018-07-18 07:28:02 Last Shutdown Cause: -20 - Unknown


2018-07-17 10:54:56 Visual Studio Code.app Crash

/Applications/Visual Studio Code.app

objc_msgSend() selector name: _fastCStringContents:


2018-07-15 19:34:00 Backup and Sync.app CPU (7 times)

/Applications/Backup and Sync.app


2018-07-15 19:33:35 apple-scc-20180715-193315.app Crash

/Users/***/apple-scc-20180715-193315.app



End of report

Jul 18, 2018 6:05 AM in response to DavidMBP2018

Thanks!


It looks like I still need to do more with homebrew.


But your shutdown code is interesting. Unfortunately, Apple has never published its internal lists of shutdown codes and meanings. There are some leaked documents online, but generally it is a mystery.


When I do a search for "Last Shutdown Cause: -20 - Unknown" the only hits are from EtreCheck reports run on an iMac Pro. This is the only other Mac that has a Secure Enclave with embedded iOS and ARM chip. It seems reasonable to assume that -20 is a panic or crash related to that embedded system and that is what triggers the restart.


Do you have any other cryptic diagnostic files on or around 2018-07-18 07:28:02? That might help shed some light on the problem.


However, I don't think this is anything you are going to be able to fix yourself. I would appreciate any additional information you could post that might help EtreCheck identify and report this problem. But ultimately, you are going to have to take that machine back to Apple. They might also be interested in those diagnostic files.

Jul 18, 2018 6:31 AM in response to etresoft

Yep, that what I was thinking this morning. I will just return the laptop and buy a new one.

It's just very frustrating. I worked an entire day to set it up 😟


Regarding the error, yes, it did create a 'panic' log file at /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/panic-full-2018-07 -18-112726.712.ips


The following are some important lines from that huge file:


{"caused_by":"bridgeos","macos_system_state":"running","bug_type":"210","os_vers ion":"Bridge OS 2.4.1 (15P6613)","timestamp":"2018-07-18 11:27:26.71 +0000","incident_id":"672C5DAB-8C71-464A-883C-A2ED6A268A43"}


"macOSPanicString" : "panic(cpu 0 caller 0xffffff800d899985): bridgeOS panic detected\nBacktrace (CPU 0), Frame : Return Address\n0xfffff .....



"panicFlags" : "0x2",

"panicString" : "panic(cpu 0 caller 0xfffffff00c74a81c): ANS2 Recoverable Panic - assert failed: [11383], src\/drivers\/apple\/ans2\/control_fabric_v1.c:44:Control fabric error. int_sts: 0x880004, int_sts_1: 0x0, int_sts_2: 0x0 - Cmd(12)\n assert failed: [11383], src\/drivers\/apple\/ans2\/control_fabric_v1.c:44:Control fabric error. int_sts: 0x880004, int_sts_1: 0x0, int_sts_2: 0x0\nRTKit: RTKit_iOS-848.70.3.release - Client: t8012.release-AppleStorageProcessorANS2-177.77.70~4~177.77.70~4\nTime: 0x000000004fd1c468\n\nFaulting task 0 Call Stack: 0x0000000000015290 0x0000000000014dac 0 .....


"product" : "iBridge2,3"

Jul 18, 2018 6:44 PM in response to DavidMBP2018

Code for MacOS and all Applications (including third party Applications DOES NOT modify itself. Every setting is stored separate from the code, in a file, typically a .plist file. There are very few of these that are system-wide. Almost everything goes in a User Directory, often in

~/Library...


,,, where the tilde is an active shortcut for "current user" that is honored throughout the File system.

new Macbook pro 2018 random restarts

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