Just bought it yesterday and it restarted randomly twice today while it was idle.
The phone support was useless.
It's the new 2018 version 15 inch, CPU 2.6, 512GB SSD.
Did it happen to anyone else with this newly introduce MacBook pro?
Thanks.
MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6)
Do you recommend to change the macbook or wait for Mojave and hope they fix it since it is a software problem? Otherwise I heard that only a few people have these issues. So I'm not sure what to do
This happens to me all the time. And it usually happens during a videoconferencing session: Hangout or Skype. I'm not sure whether my issue is the same as yours though
Yep. Keeps happening to me as well. Brand new, 2018 macbook pro 13"
I have the same problem. Just bought the Mac last month. First auto restart by itself just this morning.
Same problem here - just got my MacBook Pro yesterday. Restarted 10 min ago out of a blue moon - I was online looking for cars.
i have the same issue. MackBook Pro 2018 13" i5 quad-core, 256GB SSD. 😢
The same happened with 2 laptops I have purchased for my company. Both of them randomly keep crashing. We use slack too.
EtreCheck version: 4.3.5 (4D040)
Report generated: 2018-07-15 23:01:04
Download EtreCheck from https://etrecheck.com
Runtime: 2:23
Performance: Excellent
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Unsigned files - There are unsigned software installed that could be adware and should be reviewed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
15" MacBook Pro with Thunderbolt 3 and Touch ID (Mid 2018)
MacBook Pro Model: MacBookPro15,1
1 2.6 GHz Intel Core i7 (i7-8850H) CPU: 6-core
16 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 ok
BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 ok
Battery: Health = Normal - Cycle count = 2
Video Information:
Intel UHD Graphics 630 - VRAM: 1536 MB
Color LCD
Radeon Pro 560X - VRAM: 4096 MB
Drives:
disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 499.96 GB
disk1s1 - Macintosh HD (APFS) 499.96 GB (86.86 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (22 MB used)
disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (528 MB used)
disk1s4 - VM (APFS) [APFS VM] 499.96 GB (1.07 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 499.96 GB (411.32 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 499.96 GB (411.32 GB free)
APFS
Mount point: /private/var/vm
Encrypted
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.6 (17G2112)
Time since boot: About 3 hours
System Load: 2.01 (1 min ago) 2.13 (5 min ago) 2.05 (15 min ago)
Configuration Files:
/etc/hosts - Count: 1
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/h*****************l@5*******t
Executable: /usr/local/opt/m***l@5.7/bin/mysqld_safe --datadir=/usr/local/var/mysql
Details: Domain name invalid - possibly adware
Launchd: ~/Library/LaunchAgents/h***************p@5*******t
Executable: /usr/local/opt/php@5.6/sbin/php-fpm --nodaemonize
Details: Domain name invalid - possibly adware
Launchd: ~/Library/LaunchAgents/homebrew.mxcl.nginx.plist
Executable: /usr/local/opt/nginx/bin/nginx -g daemon off;
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
2 32-bit apps
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 174 Apple tasks |
| [Running] | 112 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 178 Apple tasks |
| [Running] | 120 Apple tasks |
Launch Agents:
| [Running] | com.privateinternetaccess.osx.PIA-VPN.plist (London Trust Media Incorporated - installed 2018-07-15) |
User Launch Agents:
| [Running] | h***************p@5*******t (? 0 - installed 2018-07-14) |
| [Other] | homebrew.mxcl.nginx.plist (? 0 - installed 2018-07-14) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-14) |
| [Running] | h*****************l@5*******t (? 0 - installed 2018-07-14) |
User Login Items:
Backup and Sync from Google Application (Google, Inc. - installed 2018-05-30)
(/Applications/Backup and Sync.app)
iTunesHelper Application (Apple - installed 2018-07-15)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
QuickTime Plugin: (installed 2018-07-04)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| WindowServer | Apple | 10 | |
| kernel_task | Apple | 2 | |
| Google Chrome | Google, Inc. | 1 | |
| symptomsd | Apple | 1 | |
| Google Chrome Helper (26) | Google, Inc. | 1 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| Google Chrome Helper (26) | Google, Inc. | 4.01 GB | |
| kernel_task | Apple | 1.36 GB | |
| Code Helper (12) | Microsoft Corporation | 1.29 GB | |
| Backup and Sync | Google, Inc. | 827 MB | |
| mdworker (13) | Apple | 382 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 13 MB | 109 KB | |
| biometrickitd | Apple | 127 KB | 114 KB | |
| pia_nw | London Trust Media Incorporated | 70 KB | 60 KB | |
| UserEventAgent | Apple | 28 KB | 34 KB | |
| Apple | 27 KB | 11 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 4 | |
| Google Chrome Helper (26) | Google, Inc. | 1 | |
| nwjs Helper | London Trust Media Incorporated | 0 | |
| Code Helper (12) | Microsoft Corporation | 0 | |
| Google Chrome | Google, Inc. | 0 |
Virtual Memory Information:
| Available RAM | 3.39 GB |
| Free RAM | 20 MB |
| Used RAM | 12.61 GB |
| Cached files | 3.37 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Gatekeeper Configuration Data | 147 | 2018-07-14 |
| iTunes | 12.8 | 2018-07-15 |
| Keynote | 8.0 | 2018-07-15 |
| Pages | 7.0 | 2018-07-15 |
| Numbers | 5.0 | 2018-07-15 |
Diagnostics Information (past 7 days):
2018-07-15 19:50:39 Last Shutdown Cause: -11 - Unknown
2018-07-15 19:34:00 Backup and Sync.app CPU (6 times)
/Applications/Backup and Sync.app
2018-07-15 19:33:35 apple-scc-20180715-193315.app Crash
/Users/***/apple-scc-20180715-193315.app
End of report
Sadly, it happened again. 10 minutes ago.
I woke up, I was able to open an app (Slack), and interact with it for a minute, after that it suddenly froze for 5 seconds and restarted.
Attached the report.
The restart happened exactly at 7:27AM EST.
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-07-18 07:32:56
Download EtreCheck from https://etrecheck.com
Runtime: 2:37
Performance: Excellent
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Unsigned files - There are unsigned software installed that could be adware and should be reviewed.
Heavy CPU usage - Some processes are using an unusually high amount of CPU.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
15" MacBook Pro with Thunderbolt 3 and Touch ID (Mid 2018)
MacBook Pro Model: MacBookPro15,1
1 2.6 GHz Intel Core i7 (i7-8850H) CPU: 6-core
16 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 ok
BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 ok
Battery: Health = Normal - Cycle count = 3
Video Information:
Intel UHD Graphics 630 - VRAM: 1536 MB
Radeon Pro 560X - VRAM: 4096 MB
Color LCD
Drives:
disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 499.96 GB
disk1s1 - Macintosh HD (APFS) 499.96 GB (87.95 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (22 MB used)
disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (528 MB used)
disk1s4 - VM (APFS) [APFS VM] 499.96 GB (1.07 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 499.96 GB (410.23 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 499.96 GB (410.23 GB free)
APFS
Mount point: /private/var/vm
Encrypted
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.6 (17G2112)
Time since boot: Less than an hour
System Load: 13.00 (1 min ago) 11.66 (5 min ago) 5.30 (15 min ago)
Configuration Files:
/etc/hosts - Count: 1
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/homebrew.mxcl.nginx.plist
Executable: /usr/local/opt/nginx/bin/nginx -g 'daemon off;'
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/homebrew.mxcl.mysql@5.7.plist
Executable: /usr/local/opt/m***l@5.7/bin/mysqld_safe --datadir=/usr/local/var/mysql
Details: Domain name invalid - possibly adware
Launchd: ~/Library/LaunchAgents/homebrew.mxcl.php@5.6.plist
Executable: /usr/local/opt/php@5.6/sbin/php-fpm --nodaemonize
Details: Domain name invalid - possibly adware
32-bit Applications:
2 32-bit apps
System Launch Agents:
| [Not Loaded] | 7 Apple tasks |
| [Loaded] | 172 Apple tasks |
| [Running] | 115 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 36 Apple tasks |
| [Loaded] | 176 Apple tasks |
| [Running] | 123 Apple tasks |
Launch Agents:
| [Running] | com.privateinternetaccess.osx.PIA-VPN.plist (London Trust Media Incorporated - installed 2018-07-15) |
User Launch Agents:
| [Running] | homebrew.mxcl.php@5.6.plist (? 0 - installed 2018-07-14) |
| [Other] | homebrew.mxcl.nginx.plist (? 0 - installed 2018-07-14) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-17) |
| [Running] | homebrew.mxcl.mysql@5.7.plist (? 0 - installed 2018-07-14) |
User Login Items:
Backup and Sync from Google Application (Google, Inc. - installed 2018-05-30)
(/Applications/Backup and Sync.app)
iTunesHelper Application (Apple - installed 2018-07-15)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
QuickTime Plugin: (installed 2018-07-04)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| Backup and Sync | Google, Inc. | 101 | |
| mdworker (18) | Apple | 33 | |
| mds_stores | Apple | 26 | |
| mds | Apple | 21 | |
| Google Chrome Helper (38) | Google, Inc. | 8 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| Google Chrome Helper (38) | Google, Inc. | 5.23 GB | |
| kernel_task | Apple | 1.52 GB | |
| Code Helper (9) | Microsoft Corporation | 889 MB | |
| Slack Helper (3) | Slack Technologies, Inc. | 697 MB | |
| Backup and Sync | Google, Inc. | 694 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| pia_upscript.sh | ? | 80 MB | 6 MB | openvpn --client --persist-key --persist-tun --comp-lzo no --dev tun --script-security 2 --remote 66.55.134.201 8080 --auth-user-pass /Users/***/.pia_manager/data/user_pass.txt --writepid /Users/***/.pia_manager/log/openvpn.pid --proto udp --nobind --management 127.0.0.1 31749 --log-append /Users/***/.pia_manager/log/openvpn.log --remote-cert-tls server --cipher aes-128-cbc --auth sha1 --ca /Users/***/.pia_manager/data/ca.crt --sndbuf 262144 --rcvbuf 262144 --tls-remote 67194aa0a31bf1dbb985b2fcfd1a98c1 --pia-signal-settings --mute-replay-warnings --up /tmp |
| corespeechd | Apple | 1 KB | 3 MB | |
| SubmitDiagInfo | Apple | 2 MB | 377 B | |
| mDNSResponder | Apple | 598 KB | 22 KB | |
| biometrickitd | Apple | 67 KB | 100 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| Backup and Sync | Google, Inc. | 46 | |
| mds | Apple | 7 | |
| mds_stores | Apple | 6 | |
| iTerm2 (18) | GEORGE NACHMAN | 1 | |
| WindowServer | Apple | 1 |
Virtual Memory Information:
| Available RAM | 2.92 GB |
| Free RAM | 53 MB |
| Used RAM | 13.08 GB |
| Cached files | 2.87 GB |
| Swap Used | 198 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| iTunes | 12.8 | 2018-07-15 |
| Keynote | 8.0 | 2018-07-15 |
| Pages | 7.0 | 2018-07-15 |
| Numbers | 5.0 | 2018-07-15 |
| Gatekeeper Configuration Data | 148 | 2018-07-17 |
Diagnostics Information (past 7 days):
2018-07-18 07:28:02 Last Shutdown Cause: -20 - Unknown
2018-07-17 10:54:56 Visual Studio Code.app Crash
/Applications/Visual Studio Code.app
objc_msgSend() selector name: _fastCStringContents: |
2018-07-15 19:34:00 Backup and Sync.app CPU (7 times)
/Applications/Backup and Sync.app
2018-07-15 19:33:35 apple-scc-20180715-193315.app Crash
/Users/***/apple-scc-20180715-193315.app
End of report
Yep, that what I was thinking this morning. I will just return the laptop and buy a new one.
It's just very frustrating. I worked an entire day to set it up 😟
Regarding the error, yes, it did create a 'panic' log file at /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/panic-full-2018-07 -18-112726.712.ips
The following are some important lines from that huge file:
{"caused_by":"bridgeos","macos_system_state":"running","bug_type":"210","os_vers ion":"Bridge OS 2.4.1 (15P6613)","timestamp":"2018-07-18 11:27:26.71 +0000","incident_id":"672C5DAB-8C71-464A-883C-A2ED6A268A43"}
"macOSPanicString" : "panic(cpu 0 caller 0xffffff800d899985): bridgeOS panic detected\nBacktrace (CPU 0), Frame : Return Address\n0xfffff .....
"panicFlags" : "0x2",
"panicString" : "panic(cpu 0 caller 0xfffffff00c74a81c): ANS2 Recoverable Panic - assert failed: [11383], src\/drivers\/apple\/ans2\/control_fabric_v1.c:44:Control fabric error. int_sts: 0x880004, int_sts_1: 0x0, int_sts_2: 0x0 - Cmd(12)\n assert failed: [11383], src\/drivers\/apple\/ans2\/control_fabric_v1.c:44:Control fabric error. int_sts: 0x880004, int_sts_1: 0x0, int_sts_2: 0x0\nRTKit: RTKit_iOS-848.70.3.release - Client: t8012.release-AppleStorageProcessorANS2-177.77.70~4~177.77.70~4\nTime: 0x000000004fd1c468\n\nFaulting task 0 Call Stack: 0x0000000000015290 0x0000000000014dac 0 .....
"product" : "iBridge2,3"
If you make a Time Machine backup, it should be easy to restore.
Note to self: this file uses a UTC timestamp both in the file name and internally, unlike other diagnostic files
I guess we can go ahead and assume that the part about "Recoverable Panic" is false. 🙂
First of all, I found this random restart issue is getting popular.
https://www.digitaltrends.com/computing/apple-t2-chip-may-be-causing-imac-pro-ma cbook-problems/
And here is from my MBP 2018.
{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.4.1 (15P6613)","timestamp":"2018-07-25 03:54:35.87 +0000","incident_id":"2B7FD5FA-F3C3-4263-9CD1-9BBD6CBD53C4"}
"product" : "iBridge2,3",
"kernel" : "Darwin Kernel Version 17.7.0: Fri Jun 15 18:33:47 PDT 2018; root:xnu-4570.71.1~1\/RELEASE_ARM64_T8010",
"panicString" : "panic(cpu 0 caller 0xfffffff01ad73984): x86 global reset detected\nDebugger message: panic\nMemory ID: 0x6\nOS version: 15P6613\nKernel version: Darwin Kernel Version 17.7.0: Fri Jun 15 18:33:47 PDT 2018; root:xnu-4570.71.1~1\/RELEASE_ARM64_T8010\nKernelCache UUID: 4BD537B3EB4924661E7DD2268EBDBDEF\niBoot version: iBoot-4076.75.2\nsecure boot?: YES\nx86 EFI Boot State: 0xe\nx86 System State: 0x0\nx86 Power State: 0x0\nPaniclog version: 9\nKernel slide: 0x0000000014600000\nKernel text base: 0xfffffff01b604000\nEpoch Time: sec usec\n Boot : 0x5b575de2 0x000e65ab\n Sleep : 0x5b57f46e 0x00016b6b\n Wake : 0x5b57f46e 0x000a99b5\n Calendar: 0x5b57f46e 0x000beef4\n\nPanicked task 0xffffffe0001fa2b0: 3253 pages, 207 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe0004caf60, backtrace: 0xffffffe016f2b530, tid: 392\n\t\t ...
"panicFlags" : "0x102",
"otherString" : "\n** Stackshot Succeeded ** Bytes Traced 97920 **\n",
"macOSPanicFlags" : "0x0",
"macOSPanicString" : "Global Reset\nGRC0 = 0x00010000\r\nGRC1 = 0x00000000\r\n",
I have exactly the same problem, bought the new MBP 2018 core i7 15 inch, CPU 2.6, 512GB SSD several days ago, and almost anytime the MPB sleeps for a long time, it reboots after waking up.
I see many "panic" file logs in /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/ (one per day)
```
{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.4.1 (15P6703)","timestamp":"2018-08-13 23:19:41.03 +0000","incident_id":"C8E0D6AE-8811-41EB-96A6-61A259C24FC2"}
```
```
"build" : "Bridge OS 2.4.1 (15P6703)",
"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
"date" : "2018-08-13 23:19:40.90 +0000",
"incident" : "C8E0D6AE-8811-41EB-96A6-61A259C24FC2",
"kernel" : "Darwin Kernel Version 17.7.0: Fri Jul 6 19:25:51 PDT 2018; root:xnu-4570.71.3~1\/RELEASE_ARM64_T8010",
"macOSOtherString" : "\n** In Memory Panic Stackshot Succeeded ** Bytes Traced 199488 **\n",
"macOSPanicFlags" : "0x404",
"macOSPanicString" : "panic(cpu 0 caller 0xffffff80040fab10): \"Sleep\/Wake hang
```
Is this because of the new T2 chip?
Same thing happened to me today. I was watching a movie in VLC when everything froze and then the MacBook Pro 13 (2018) turned off. I had to press Touch ID (power button) for 10 secs and then again to boot it.
A panic-full.... ips was created (Bridge OS 2.4.1.)
Longprao wrote:
Is this because of the new T2 chip?
Yes. Take all of the complexity of the macOS operating system, and add a new chip running a new, embedded operating system called BridgeOS.
new Macbook pro 2018 random restarts
