My MacBook has been 100% solid since I bought it. Use it for work so mainly MS office software.
Since the last update to OS it occasionally becomes unresponsive. Mouse moves but nothing else. Does not respond to mouse inputs.
Resetting seems to fix it. Has happened 2 or 3 times in the past week.
Anyone else recently having hanging problems? Thanks in advance.
MacBook Pro (13-inch, 2017, 4 TBT3), iOS 11.4.1
I don't see nothing that jumps out as causing the system freezes you're experiencing. You are using some swap as shown in your RAM usage. You could restart more often to clear RAM. That might help, using hard drive space as virtual RAM will slow your operations.
It's difficult to troubleshoot occasional issues. If it continues you could try removing your User Login Items in System Preferences > Users & Groups > Login Items by using the ➖ button to remove them. (You can always add them back with the ➕ button)
Please download and run EtreCheck, created by one of own colleagues here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.
Many thanks for your help. Here is the report. If you spot anything please let me know. Cheers.
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-07-17 21:12:01
Download EtreCheck from https://etrecheck.com
Runtime: 4:34
Performance: Good
Problem: Other problem
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up- There are orphan files that could be removed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports)
MacBook Pro Model: MacBookPro14,2
1 3.1 GHz Intel Core i5 (i5-7267U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB LPDDR3 2133 ok
BANK 1/DIMM0 - 4 GB LPDDR3 2133 ok
Battery: Health = Normal - Cycle count = 4
Video Information:
Intel Iris Plus Graphics 650 - VRAM: 1536 MB
Color LCD
Drives:
disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 250.69 GB
disk1s1 - Macintosh HD (APFS) 250.69 GB (72.95 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 250.69 GB (46 MB used)
disk1s3 - Recovery (APFS) [Recovery] 250.69 GB (1.04 GB used)
disk1s4 - VM (APFS) [APFS VM] 250.69 GB (2.15 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 250.69 GB (174.37 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 250.69 GB (174.37 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en7: iPhone
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 1.45 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 5 hours
System Load: 1.82 (1 min ago) 2.48 (5 min ago) 2.03 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
32-bit Applications:
One 32-bit app
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 171 Apple tasks |
| [Running] | 114 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 182 Apple tasks |
| [Running] | 116 Apple tasks |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-09) |
Launch Daemons:
| [Loaded] | com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-07-07) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-09) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-06-14) |
User Launch Agents:
| [Loaded] | com.amazon.music.startup.plist (AMZN Mobile LLC - installed 2018-07-17) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-08) |
| [Not Loaded] | com.lastpass.LastPassHelper.plist (? 0 - installed 2018-07-07) |
| [Running] | Circuit.plist (Unify Software and Solutions GmbH & Co.KG - installed 2018-07-17) |
| [Running] | com.amazon.music.plist (AMZN Mobile LLC - installed 2018-07-17) |
User Login Items:
WhatsApp Application (Mac App Store - installed 2018-07-16)
(/Applications/WhatsApp.app)
Skype for Business Application (Skype Communications S.a.r.l - installed 2018-07-16)
(/Applications/Skype for Business.app)
OneDrive Application (Microsoft Corporation - installed 2018-07-17)
(/Applications/OneDrive.app)
iTunesHelper Application (Apple - installed 2018-07-10)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Microsoft Outlook Application (Microsoft Corporation - installed 2018-07-11)
(/Applications/Microsoft Outlook.app)
Internet Plug-ins:
MeetingJoinPlugin: (installed 2018-07-07)
nplastpass: (installed 2018-07-07)
QuickTime Plugin: (installed 2018-07-10)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| WindowServer | Apple | 13 | |
| Safari | Apple | 4 | |
| kernel_task | Apple | 3 | |
| OneDrive | Microsoft Corporation | 2 | |
| com.apple.WebKit.WebContent | Apple | 1 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 813 MB | |
| mdworker (13) | Apple | 181 MB | |
| Safari | Apple | 138 MB | |
| Microsoft Outlook | Microsoft Corporation | 135 MB | |
| com.apple.WebKit.WebContent | Apple | 124 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| netbiosd | Apple | 522 KB | 24 KB | |
| mDNSResponder | Apple | 414 KB | 71 KB | |
| Circuit | Unify Software and Solutions GmbH & Co.KG | 104 KB | 7 KB | |
| biometrickitd | Apple | 56 KB | 10 KB | |
| Mac App Store | 11 KB | 8 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 5 | |
| OneDrive | Microsoft Corporation | 1 | |
| launchd | Apple | 1 | |
| corespotlightd | Apple | 1 | |
| Microsoft Outlook | Microsoft Corporation | 0 |
Virtual Memory Information:
| Available RAM | 3.47 GB |
| Free RAM | 20 MB |
| Used RAM | 4.53 GB |
| Cached files | 3.45 GB |
| Swap Used | 244 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| MRTConfigData | 1.35 | 2018-07-06 |
| Microsoft Office 2016 for Mac | 16.15.18070902 | 2018-07-07 |
| Numbers | 5.0 | 2018-07-07 |
| Pages | 7.0 | 2018-07-07 |
| Keynote | 8.0 | 2018-07-07 |
| LastPass | 3.31.0 | 2018-07-07 |
| Speedtest | 1.5 | 2018-07-07 |
| SimpleMind Lite | 1.20.2 | 2018-07-07 |
| Trello | 2.10.4 | 2018-07-07 |
| Microsoft AutoUpdate | 4.1.18070503 | 2018-07-09 |
| iTunes | 12.8 | 2018-07-10 |
| Microsoft Excel for Mac | 16.15.18070902 | 2018-07-11 |
| Microsoft Outlook for Mac | 16.15.18070902 | 2018-07-11 |
| Microsoft PowerPoint for Mac | 16.15.18070902 | 2018-07-11 |
| Microsoft OneNote for Mac | 16.15.18070902 | 2018-07-11 |
| Microsoft Word for Mac | 16.15.18070902 | 2018-07-11 |
| 0.3.33 | 2018-07-16 | |
| Skype for Business | 16.19.132 | 2018-07-16 |
| Gatekeeper Configuration Data | 148 | 2018-07-17 |
Clean up:
~/Library/LaunchAgents/com.lastpass.LastPassHelper.plist
REPLACE_HOME/Library/Application Support/LastPass/LastPassHelper.app/Contents/MacOS/LastPassHelper
Executable not found
Diagnostics Information (past 7 days):
2018-07-17 16:07:16 Last Shutdown Cause: 3 - Hard shutdown
2018-07-16 22:37:22 com.apple.WebKit.Networking CPU
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking
End of report
OneDrive cloud storage (and similar so-called cloud storage solutions) is fine for sharing photos and a few documents, but it is NOT an adequate substitute for a "real" local disk-based backup solution.
• The amount of time required to do a restore at ordinary Internet speeds could easily exceed three days.
• you are depending on someone else to properly maintain and back up your essential data, and there is no way to know whether they are being adequately prudent about that (they could easily lose your files).
• the company you are trusting with your backups could change their policy and severely restrict your access, discontinue the service, or leave the business.
• the constant checking of files for what needs to be backed up, and "phoning home" over the Internet to check the dates of those files, punishes the performance of your Mac.
Thanks. I suspect it may be something in the OS especially if others are seeing it after the recent update. Thanks again..
MacBook Pro (13-inch, 2017) Keeps Freezing
