MacBook Pro (2018) Audio on videos cuts out randomly

I bought the all-new 2018 MacBook Pro (13 inch, touchbar, 256 gb) yesterday and have been having issues since. While streaming video, every 5-15 minutes the audio of the video will cut out but the video will continue to play. If I stop the video and refresh the page, the video does not play. If I stop the video, wait about a minute, then refresh the page, the video plays with sound again.


This has been happening on Netflix, Hulu, and YouTube so it is not a problem with the site itself. I have reset my Wifi and router and have not experienced this problem from my iPhone, so I don't believe that that is the issue either.


Any thoughts? It's disappointing that this is happening when this computer is so new.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6)

Posted on Jul 17, 2018 2:29 PM

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Posted on Sep 13, 2018 5:09 AM

First thing to check is if you have the latest MBP High Sierra Updates. There have been two supplemental updates. 1st for the CPU throttling, and 2nd for the speaker glitching.


It is going to be a cpu threading issue if both of the updates are installed and you still experience the glitch. Most likely cause is the battery manager running all of its command checks. It polls the battery state, and that poll method runs where all of its command checks lock out the cpu core it is threaded on until they finish. The process belongs to the IOKit framework, which CoreAudio also belongs in, and CoreAudio streaming and system bus processes all share the same code WorkLoop so they get threaded onto the same cpu core. There are other system bus processes too that can run a higher priority than audio. So when you get something with all these lined up, scheduled to run on the same core, then eventually the audio buffer overloads as it takes the lower priority to get done, which can cause the CoreAudio process to reset, and you get the glitch.


It's a limitation of the IOKit stuff. They just have so many processes running in the background now. Certain things definitely cause it more often. I recommend using a different browser and close Safari. Safari, iTunes, iCloud and Siri can all get a lot of background processes running that will eventually coincide with the battery manager cycle. If you have any system bus monitoring software, like a fan controller or third party battery manager, those will definitely cause the issue, so turn them off. Also check to see if you have a Bluetooth PAN network device and remove it. It is constantly pinging any iOS device around and can cause issues. It's a pain for sure. If in doubt take it back to the store, but a new unit won't fix the issues. It's OS related.

75 replies

Jan 13, 2019 1:30 AM in response to skylar73

Same issue, MacOS Mojave 10.14.2, MacBook Pro 15-inch 2018, ...

Main use of my macbook is for producing music (with Ableton live) and playing live, so a cut in audio is not a possibility!


I found a workaround: turn off the Wifi. When Wifi is turned off, I never experience audio cuts. This works for playing live, as I don't need network access in this case. But it's definitively not a solution in most normal cases!

Apr 12, 2019 2:09 PM in response to eddyxmtl

Don't know if this will help anyone or if it's the same issue. After a period of sleep video (many sources and if one isn't working the rest aren't working) and audio (iTunes) won't stream. Video looks like it's buffering and I get a message that if the video doesn't start to play restart your machine. After a restart all works well. I've searched and found someone indicating audio out will sometimes lock and when it locks videos won't play. This advice was specific to speakers using USB interface, but I don't know if it happens to other output. I happen to have speakers connected via USB. So after sleep I get buffering, as soon as I change the output video starts without restart. I've not figured out how to stop this behavior, but I can at least jump into preferences and get going again without a restart. I know this is an old thread. Don't know if this is the problem for most of you, but something that's easy to try.

Aug 12, 2018 7:40 PM in response to skylar73

I have the same issue. I've just disabled Hey Siri and will report back later if it solved my issue. If it does, not sure what to do about it. It seems like faulty hardware/design but given I got my laptop on launch day, it's a bit too late to "return" the device... Let's see if this test does work and if so, I'll chat with Apple Care folks and figure it out.

Jul 29, 2018 5:18 AM in response to GotDamned

Well so far I've tried everything I could. Reseting PRAM, upgrading to Mojave, installing a fresh copy of High Sierra, running hardware diagnostic tool (no issues found), got a replacement MacBook Pro and still no fix! Will have to wait for the apple engineers to get back to me I guess. I'll let you guys know how it goes, but it might be a good idea if you contact them as well!

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MacBook Pro (2018) Audio on videos cuts out randomly

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