MacBook Pro (2018) Audio on videos cuts out randomly

I got the 15 inch (i9, 32GB RAM, 1 TB SSD)one and having the same problem.

Done some basic testing and these are my findings:

1. It's not specific to any browser (Tested on Safari and Chrome, in safari the video stops for a second and then returns but the sound takes a few seconds more and comes back as well. In chrome though if the video stopped once it won't resume!! refreshing the page also won't help! need to open a totally new tap for it to work properly again).

2. It's not browser specific (Same problem happens on Quicktime as well).

3. Tested with iTunes (audio only) and it still happens. It's more subtle but is still there.

4. It happens on both Mojave and high Sierra.

I tried to reset the audio system by doing:

1. reseting coreAudio by typing: "sudo killall coreaudiod" in terminal

2. Reset PRAM & SMC

Didn't fix anything though ....

If anyone has any input

I’ve filed a case with Apple support and trying to figure out the root of the problem. I also have scheduled an appointment with the Geuniess bar to check for any hardware problems that didn’t come up with system hardware diagnostic tool! I’ll update as soon as I get any new information

Same issue.

• 2018 MacBook Pro 15 Inch (2.6ghz/16gb/512gb)
• High Sierra (10.13.6) > Safari Browser

Description:

Audio cuts out sometimes during videos, while the video continues. Happens every 20 mins or so, and the audio seems to come back after 15ish seconds if I let the video continue playing silently.

Quick fix:

Rewind the video back to where the audio cut out (using the left arrow key).

Has anyone else experienced this on other browsers?

Also, while adding the underlines on the headings above, the Touch Bar began to flicker uncontrollably. Lots of bugs!

I'm having the same issue. It's definitely not a browser situation because I've tested on several as well. I'm even coming across it on programs like Adobe Premiere and After Effects. I'm hoping it's just a patch in the next update.

No, not yet. I went to the apple store yesterday and they just decided to give me a new one on the premise that it's a hardware problem, but even the new one still has the same issue (way less frequent though). But I'm still in contact with Apple support. They now have the sysdiagnose results for both laptops, and I'm just waiting for the result of their investigation. Will let you know as soon as I hear back from them (probably Wednesday).

It could very much be! I'm not really sure what's going on yet. But I wanted to check if you had any other issues with it?
For me for example, when I restart the Mac and sign into my user account the animation is very glitchy. Also when I sign into my iCloud account to link it to the MacBook Pro, I receive an email saying that I've signed into a 13" MacBook Pro, even though I have the 15"!!

Well so far I've tried everything I could. Reseting PRAM, upgrading to Mojave, installing a fresh copy of High Sierra, running hardware diagnostic tool (no issues found), got a replacement MacBook Pro and still no fix! Will have to wait for the apple engineers to get back to me I guess. I'll let you guys know how it goes, but it might be a good idea if you contact them as well!

I have the same problem and I am guessing that the problem might have something todo with Apples new T2 Chip because it handles the audio.

Do you have "Hey Siri" enabled? Try disabling it. It may help the problem go away.

Would like to hear back if it works for you!

Disabled Siri, issue still happens when playing video from Netflix and Youtube. Tried on Chrome and Safari both with using the built in Macbook Pro speakers. I'd also like to mention that my speakers do pop from time to time and when they do, the issue occurs then.

Interestingly enough, disabling Siri helped for me, at least for the past ~24 hours the problem did not occur again.
Then again, my speakers don't have any popping, so those two things might be different problems

I just disabled Siri as well and will report back on what happens.

Also someone from the AppleCare Help Desk just reached out to me yesterday and he's trying to find the root-cause of the problem. Sent him some more sysdiagnose data and will be waiting for his call back.

Thought i was the only one experiencing this. Setting up an appointment with the genius bar on wednesday. Hopefully we find a solution to this. If you guys do let me know. My theory is its a hardware problem.

A week since disabling "Hey Siri" (only that, not Siri in general) and the problem never occurred. Enabled Hey Siri again this morning and the problem started again. Pretty sure it is really the "Hey Siri" part that is responsible

I have the same issue. I've just disabled Hey Siri and will report back later if it solved my issue. If it does, not sure what to do about it. It seems like faulty hardware/design but given I got my laptop on launch day, it's a bit too late to "return" the device... Let's see if this test does work and if so, I'll chat with Apple Care folks and figure it out.