MacBook Pro (2018) Audio on videos cuts out randomly

I bought the all-new 2018 MacBook Pro (13 inch, touchbar, 256 gb) yesterday and have been having issues since. While streaming video, every 5-15 minutes the audio of the video will cut out but the video will continue to play. If I stop the video and refresh the page, the video does not play. If I stop the video, wait about a minute, then refresh the page, the video plays with sound again.


This has been happening on Netflix, Hulu, and YouTube so it is not a problem with the site itself. I have reset my Wifi and router and have not experienced this problem from my iPhone, so I don't believe that that is the issue either.


Any thoughts? It's disappointing that this is happening when this computer is so new.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6)

Posted on Jul 17, 2018 2:29 PM

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75 replies

Jan 13, 2019 1:30 AM in response to skylar73

Same issue, MacOS Mojave 10.14.2, MacBook Pro 15-inch 2018, ...

Main use of my macbook is for producing music (with Ableton live) and playing live, so a cut in audio is not a possibility!


I found a workaround: turn off the Wifi. When Wifi is turned off, I never experience audio cuts. This works for playing live, as I don't need network access in this case. But it's definitively not a solution in most normal cases!

Apr 12, 2019 2:09 PM in response to eddyxmtl

Don't know if this will help anyone or if it's the same issue. After a period of sleep video (many sources and if one isn't working the rest aren't working) and audio (iTunes) won't stream. Video looks like it's buffering and I get a message that if the video doesn't start to play restart your machine. After a restart all works well. I've searched and found someone indicating audio out will sometimes lock and when it locks videos won't play. This advice was specific to speakers using USB interface, but I don't know if it happens to other output. I happen to have speakers connected via USB. So after sleep I get buffering, as soon as I change the output video starts without restart. I've not figured out how to stop this behavior, but I can at least jump into preferences and get going again without a restart. I know this is an old thread. Don't know if this is the problem for most of you, but something that's easy to try.

Mar 14, 2019 8:26 AM in response to skylar73

im on a mbp late 2013 and this problem started 3weeks ago and i dont know what to do ...


when im searching for new music on the net it ramdomly dropout sometimes 5min sometimes 20-30

and i gotta reboot for the sound to come back?

im using firefox as a browser


it does it listening to music from the mbp itself too and using a external usb soundcard samething

Jul 19, 2018 4:55 PM in response to skylar73

I got the 15 inch (i9, 32GB RAM, 1 TB SSD)one and having the same problem.


Done some basic testing and these are my findings:

1. It's not specific to any browser (Tested on Safari and Chrome, in safari the video stops for a second and then returns but the sound takes a few seconds more and comes back as well. In chrome though if the video stopped once it won't resume!! refreshing the page also won't help! need to open a totally new tap for it to work properly again).


2. It's not browser specific (Same problem happens on Quicktime as well).


3. Tested with iTunes (audio only) and it still happens. It's more subtle but is still there.


4. It happens on both Mojave and high Sierra.


I tried to reset the audio system by doing:

1. reseting coreAudio by typing: "sudo killall coreaudiod" in terminal

2. Reset PRAM & SMC


Didn't fix anything though ....

If anyone has any input

Aug 20, 2018 9:26 AM in response to skylar73

Same issue.

  • 2018 MacBook Pro 15 Inch (2.6ghz/16gb/512gb)
  • High Sierra (10.13.6) > Safari Browser


Description:

Audio cuts out sometimes during videos, while the video continues. Happens every 20 mins or so, and the audio seems to come back after 15ish seconds if I let the video continue playing silently.

Quick fix:

Rewind the video back to where the audio cut out (using the left arrow key).


Has anyone else experienced this on other browsers?

Also, while adding the underlines on the headings above, the Touch Bar began to flicker uncontrollably. Lots of bugs!

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MacBook Pro (2018) Audio on videos cuts out randomly

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