Level 1

56 points

MacBook Pro (2018) Audio on videos cuts out randomly

I bought the all-new 2018 MacBook Pro (13 inch, touchbar, 256 gb) yesterday and have been having issues since. While streaming video, every 5-15 minutes the audio of the video will cut out but the video will continue to play. If I stop the video and refresh the page, the video does not play. If I stop the video, wait about a minute, then refresh the page, the video plays with sound again.

This has been happening on Netflix, Hulu, and YouTube so it is not a problem with the site itself. I have reset my Wifi and router and have not experienced this problem from my iPhone, so I don't believe that that is the issue either.

Any thoughts? It's disappointing that this is happening when this computer is so new.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6)

Posted on Jul 17, 2018 2:29 PM

75 replies

balander

Level 1

4 points

Aug 11, 2018 11:40 PM in response to skylar73

Same issue here. Hope for software update to solve this problem soon.

Zwenza

Level 1

4 points

Aug 12, 2018 10:11 AM in response to skylar73

I had the same issue (several times daily)!

After I disabled Siri the problem didn't occur again! 🙂

Aug 12, 2018 8:09 PM in response to SgtDawoud

So can confirm that disabling Hey Siri stopped the issue from reproducing... I'll keep streaming Youtube and report if that changes. That said, looks like this is a decent work around.

a7madAli

Level 1

14 points

Aug 29, 2018 5:03 PM in response to situasian23

Try disabling “hey Siri”

dialabrain

Level 10

135,383 points

Sep 3, 2018 1:31 PM in response to wooitsamy

FWIW, YouTube TV states Firefox works also.

balander

Level 1

4 points

Sep 8, 2018 12:49 PM in response to skylar73

The problem persists with the latest macOS update... 👿

Sep 8, 2018 1:33 PM in response to balander

It's been 5 days since I've disabled Siri and I have not encountered this problem so far. So, I think you should do the same!

balander

Level 1

4 points

Sep 9, 2018 12:20 AM in response to wooitsamy

yes but this is not a solution...

Sep 12, 2018 11:07 AM in response to ewtwolf

Do we loose only the battery status in the integrated battery icon or also in 3rd party apps? Thank you so much for such valuable info 🙂

a7madAli

Level 1

14 points

Sep 15, 2018 1:12 AM in response to tijanifromparis

I’ve been on Mojave for quite a while now, have Siri and “hey Siri” ON and no sound problems at all!

Sep 15, 2018 3:11 AM in response to a7madAli

But you have sound probleme before Mojave in high Sierra?

Sep 27, 2018 10:22 AM in response to tijanifromparis

the problems persist in Mojave update... :/

heena_ad

Level 1

8 points

Dec 1, 2018 10:59 PM in response to skylar73

I'm having the same problem.

Did you find any solution for it?

Godhell

Level 1

5 points

Dec 25, 2018 11:04 AM in response to Godhell

Update: Youtube is also severely affected, turning Siri off makes no good.

Godhell

Level 1

5 points

Dec 25, 2018 11:19 AM in response to Godhell

iTunes is also affected when playing Apple Music tracks - too many sound cutouts.

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MacBook Pro (2018) Audio on videos cuts out randomly