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Level 1

56 points

MacBook Pro (2018) Audio on videos cuts out randomly

I bought the all-new 2018 MacBook Pro (13 inch, touchbar, 256 gb) yesterday and have been having issues since. While streaming video, every 5-15 minutes the audio of the video will cut out but the video will continue to play. If I stop the video and refresh the page, the video does not play. If I stop the video, wait about a minute, then refresh the page, the video plays with sound again.

This has been happening on Netflix, Hulu, and YouTube so it is not a problem with the site itself. I have reset my Wifi and router and have not experienced this problem from my iPhone, so I don't believe that that is the issue either.

Any thoughts? It's disappointing that this is happening when this computer is so new.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6)

Posted on Jul 17, 2018 2:29 PM

Top-ranking reply

a7madAli

Level 1

14 points

Posted on Jul 19, 2018 4:55 PM

I got the 15 inch (i9, 32GB RAM, 1 TB SSD)one and having the same problem.

Done some basic testing and these are my findings:

1. It's not specific to any browser (Tested on Safari and Chrome, in safari the video stops for a second and then returns but the sound takes a few seconds more and comes back as well. In chrome though if the video stopped once it won't resume!! refreshing the page also won't help! need to open a totally new tap for it to work properly again).

2. It's not browser specific (Same problem happens on Quicktime as well).

3. Tested with iTunes (audio only) and it still happens. It's more subtle but is still there.

4. It happens on both Mojave and high Sierra.

I tried to reset the audio system by doing:

1. reseting coreAudio by typing: "sudo killall coreaudiod" in terminal

2. Reset PRAM & SMC

Didn't fix anything though ....

If anyone has any input

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75 replies

Jul 29, 2018 5:10 AM in response to a7madAli

no other issues so far for me

Jul 29, 2018 11:00 AM in response to a7madAli

that seems to be a completely different problem.

over the course of the day I had the problem 5 more times, each time opening the link in a private browser window worked

josémac

Level 1

9 points

Jul 30, 2018 2:23 PM in response to phifre

Thank you for your help, definitely is something between the T2 and Siri.

My issue didn’t happen again since y disable Siri

a7madAli

Level 1

14 points

Jul 31, 2018 4:37 PM in response to GotDamned

Yeah, most of the thread is different problem but some of the commenters had the same issue we have.

Dirpie

Level 1

4 points

Aug 6, 2018 1:43 PM in response to GotDamned

I can confirm turning off "Hey Siri" helped. I replaced my Macbook Pro with a new one at the apple store, and I think that also fixed the speaker popping issue as well.

baxtr

Level 1

4 points

Aug 6, 2018 5:06 PM in response to skylar73

I also have this problem in both Safari and Chrome. The console reports an audio hardware problem.

Aug 11, 2018 4:49 PM in response to skylar73

Does this happens only through speakers/headphones or anyone has tested if it happens through usb dacs or audio interfaces?

josémac

Level 1

9 points

Aug 11, 2018 5:09 PM in response to Heraldo Jones

Only true the Mac speakers

balander

Level 1

4 points

Aug 11, 2018 11:40 PM in response to skylar73

Same issue here. Hope for software update to solve this problem soon.

Zwenza

Level 1

4 points

Aug 12, 2018 10:11 AM in response to skylar73

I had the same issue (several times daily)!

After I disabled Siri the problem didn't occur again! 🙂

Aug 12, 2018 8:09 PM in response to SgtDawoud

So can confirm that disabling Hey Siri stopped the issue from reproducing... I'll keep streaming Youtube and report if that changes. That said, looks like this is a decent work around.