MacBook Pro (2018) Audio on videos cuts out randomly

I bought the all-new 2018 MacBook Pro (13 inch, touchbar, 256 gb) yesterday and have been having issues since. While streaming video, every 5-15 minutes the audio of the video will cut out but the video will continue to play. If I stop the video and refresh the page, the video does not play. If I stop the video, wait about a minute, then refresh the page, the video plays with sound again.


This has been happening on Netflix, Hulu, and YouTube so it is not a problem with the site itself. I have reset my Wifi and router and have not experienced this problem from my iPhone, so I don't believe that that is the issue either.


Any thoughts? It's disappointing that this is happening when this computer is so new.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6)

Posted on Jul 17, 2018 2:29 PM

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75 replies

Jan 28, 2019 1:51 PM in response to skylar73

I've also been having this problem, for about a year now.


I'm on an iMac 2017, 32GB, 3.5 GHZ i5.


Mojave 10.14.2


It really is annoying - there are various workarounds, but why should we be having to do this?


Sometimes the only solution is, for example if pressing stop on a youtube video also stops everything else (such as iTunes) - to turn down the sound (but not press stop) on that video. Or equally just turn the sound down on iTunes so other apps can run sound.


I'm running High Sierra Media Key Enabler which does help to some extent, but it's still as buggy as....deeply annoying, particularly because I edit sound and video in various packages, and often lose track of what exactly I have to turn down or

off to get the sound running properly - I can't believe Apple have taken so long to look into this, considering the time span of the issue, which seems to be relatively widespread. Help!!

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MacBook Pro (2018) Audio on videos cuts out randomly

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