Need help with new phone locked up

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Level 1

8 points

Need help with new phone locked up

So I just activated my new iPhone 7, and it was going fine until I plugged it into the computer and synced with itunes. I was told I need to update to a new ios, a little weird, but ok. I then got an unknown error (80000065) and then another, 14. The phone is locked up, saying I need to restore to factory settings. I've tried mulitple times, I've tried updating iTunes, loading new updates for my computer, different usb ports I can't get it to work.

Help?

iPhone 7 Plus, iOS 11.4.1

Posted on Jul 18, 2018 5:41 PM

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Answer 1

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Briansyddall

Level 7

25,563 points

Jul 19, 2018 12:06 AM in response to lizzietish81

Hi

Turn iPhone off Make sure your pc is running the latest iTunes 12.7.5 or later.

Connect lead to USB on your pc Press just the power button down on iPhone don't let go Connect lead to iPhone keep power button pressed down until pc sees iPhone Then wait for restore.

You may need to do this more than once Before it works.

Let me know if this works.

Cheers

Brian 🇬-1F1E7;

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