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helbee Author

Level 1

20 points

Can't add email accounts to Apple Mail

Hi,

I have been successfully using Apple Mail on my iMac (2015) running High Sierra. I had 4 email IMAP accounts set up on it (icloud, yahoo, gmail and one from Siteground). They were all running fine, then for no apparent reason the yahoo and siteground ones stopped working - they couldn't connect to the server. I deleted the accounts and then tried to re-add them but mail wouldn't let me. In the case of yahoo I got this message:

In the case of the siteground email I got an "unable to verify account name or password".

I logged onto webmail for both accounts successfully. I reset the password for my siteground account just in case and managed to login via webmail and my iphone, but am still unable to set up a new account in apple mail.

I have successfully added both email accounts to Mac Outlook and can send and receive with no problem.

I am unable to add the yahoo account to my iphone although I have been able to add the siteground one.

Has anyone got any advice for next troubleshooting steps?

Thanks

IMAC (RETINA 5K, 27-INCH, LATE 2015), macOS High Sierra (10.13.6)

Posted on Jul 19, 2018 8:21 AM

Best reply

Carolistah

Level 1

13 points

Posted on Sep 14, 2018 8:59 PM

Same here. It's ridiculous. One day, my Mac just stopped receiving my gmail. I get it thankfully, on my iPhone.

so. what is the deal. I deleted the account, and now it will not let me add it back. I go through the steps, click DONE and it does NOTHING.

View in context

28 replies

Apr 18, 2019 3:16 PM in response to Bob Jacobson

it's just a bit frustrating, when I try to add my account I get the google pop up and opens safari, then it says that it failed.

then I go to the gmail account and check mail and open the security email they sent and I click that it's ok to allow and add my gmail email address but the same thing happens over and over.

this just sucks!!

Aug 6, 2018 6:13 PM in response to helbee

Hi Helbee,

Did you get this figured out? If so what did you do? I have the exact same problem with my siteground email.

Cheers

Diana

tygb

Level 9

64,598 points

Sep 14, 2018 11:13 PM in response to helbee

See this article Network connection failure accessing Yahoo Mail on mobile devices | Yahoo Help …

IMAP server settings for Yahoo Mail | Yahoo Help - SLN4075

tasr12

Level 1

4 points

Nov 26, 2018 12:48 PM in response to tasr12

p.s no issues on Mac, iPad or iPhone!

Anne262

Level 1

4 points

Feb 9, 2019 1:01 PM in response to helbee

I've had the same problem since upgrading to Mojave.

Feb 9, 2019 7:19 PM in response to Bob Jacobson

...And then it didn't work, anyway. What's going on with Apple Mail?

Feb 25, 2019 1:51 PM in response to Carolistah

Same here as of this week. Can't add back an institutional gmail account. Stops dead at the "Done". I have tried a dozen different ways and nothing works. Aaaargh.

T-Spot

Level 1

8 points

Mar 16, 2019 10:47 PM in response to tasr12

I have this same issue first my mother's iMac then my own I tried adding the same account on another machine no problem. I'd say either mail or internet accounts in sys preferences has a bug.