I just got a new series 3 38mm GPS today, & when I touch the screen w/the SAME watch face protector I used on my series 1, it doesn’t work! If I disable the wrist detection/take it off my wrist, it does work. I don’t want to remove it!

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Level 1

4 points

I just got a new series 3 38mm GPS today, & when I touch the screen w/the SAME watch face protector I used on my series 1, it doesn’t work! If I disable the wrist detection/take it off my wrist, it does work. I don’t want to remove it!

I am really frustrated because I honestly cannot remove the protective watch face cover. The screen might get damaged, and there is no reason the protector should not work because it worked just fine on my series 1! I just got the new series 3 watch today and gave my series 1 away. I wish I would have known about this issue before spending over $300!!! Are you working on fixing this as I have seen others posting this exact same issue? Perhaps a sensitivity update of some sort? I need to be able to use my watch with a protective cover on it. in my opinion, this should be of highest priority. Please feel free to contact me for any more information or questions. Thank you in advance for your prompt attention to this matter.

Posted on Jul 19, 2018 3:57 PM

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Answer 1

Kath.H719 Author

Level 1

4 points

Jul 19, 2018 11:20 PM in response to Kath.H719

Yay! So the 4.3.2 update Apple released seems to have fixed the issue! Thanks Apple!

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Answer 2

Branta_uk

Level 7

32,892 points

Jul 19, 2018 5:17 PM in response to Kath.H719

I think you have it bass ackwards. The accessories are supposed to be made compatible with the watch, Apple doesn’t change their product to be compatible with a third party accessory, particularly one designed for a different model of watch.

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Answer 3

Kath.H719 Author

Level 1

4 points

Jul 19, 2018 7:37 PM in response to Branta_uk

I really don’t appreciate your inappropriate language, and I would prefer to get an answer directly from Apple rather than a fellow user. I do appreciate your opinion as crude as it was conveyed. Blessings and have a great day!

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Answer 4

Branta_uk

Level 7

32,892 points

Jul 20, 2018 6:46 AM in response to Kath.H719

Please be aware this is a peer-peer support forum where all responses are provided by other users sharing knowledge and experience. Apple simply provides the platform and moderator (host) functions.

Out of interest and to help others in the future, you say the 4.3.2 software fixed the problem. That is the latest version and should have installed when you first paired your new watch. A new watch is brain dead until pairing is completed so how did you find some other version didn't work?

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I just got a new series 3 38mm GPS today, & when I touch the screen w/the SAME watch face protector I used on my series 1, it doesn’t work! If I disable the wrist detection/take it off my wrist, it does work. I don’t want to remove it!

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