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MacBook pro frozen at login screen

I tried rebooting it and it didn’t work. Neither the mouse or the keyboard works at login and the Bluetooth keyboard assistant keeps popping up. I’ve tried waiting for it and restating my computer, but all doesn’t work.

Posted on Jul 21, 2018 8:48 AM

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Question marked as Best reply

Posted on Jul 21, 2018 8:51 AM

Plug in a usb mouse and keyboard. Then try these startup key combinations:

Try an SMC reset:

https://support.apple.com/en-us/HT201295

Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support

If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support


Try Single User Mode (hold command-s keys)

https://support.apple.com/en-us/HT201573

At the prompt, enter this command:

/sbin/fsck -fy

Press the Return key.

This will check your directory and report that it was OK or repaired. Then enter this command to startup normally:

reboot

If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Best reply

Jul 21, 2018 8:51 AM in response to parrotrabbit

Plug in a usb mouse and keyboard. Then try these startup key combinations:

Try an SMC reset:

https://support.apple.com/en-us/HT201295

Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support

If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support


Try Single User Mode (hold command-s keys)

https://support.apple.com/en-us/HT201573

At the prompt, enter this command:

/sbin/fsck -fy

Press the Return key.

This will check your directory and report that it was OK or repaired. Then enter this command to startup normally:

reboot

If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple

MacBook pro frozen at login screen

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