Apple store says iPhone is water damaged, however LCI's are not triggered.

Hello everyone,

My iPhone's screen brighted on the left side of the screen so today I took my iPhone SE to my local Apple store to get a fix. Talked with the "genius", he said that it looks like liquid damage. I said that I never dropped my phone into any kind of liqud or accidentally spilled any kind of liquid on my phone. He wanted take a look at the insides and went to repair section. When he came back he said "Your iPhone is liquid damaged so we can't offer any fix, you have to pay to replace your phone.", I said that I don't believe you i want to see water damage that you claim. He showed me pictures of my phone. Then I noticed none of the LCI stickers are triggered so I said him that he can't claim the device is liquid damaged because LCI's are not triggered. However they still refused to fix the phone. Anyone can show me the way please? What should I do? I don't want to pay replacement phone.

iPhone SE, iOS 11.4.1

Posted on Jul 24, 2018 10:19 AM

Reply

Similar questions

2 replies

Jul 24, 2018 4:33 PM in response to Murmeko

You're at the mercy of the genius and his manager. I can only relate my experience.


Wife's 6 was having intermittent charging problems; you had to wiggle the lighting connector to get it to work. Took it in and after examination, I was told there was corrosion in the port, indicating water exposure. But, he said, he couldn't "prove" water damage, which meant to me that the sensors hadn't been triggered. Unlike your experience though, they immediately exchanged it for a replacement unit under warranty. Maybe I was just lucky or maybe he had gotten lucky that morning 😉 and was in a good mood.


Is there another store or AASP you can go to, maybe with a different outcome? Although I'm sure there are notes for your device on file and that may tie their hands. Still, managers seem to have a lot of discretion in these matters. Be sure to ask about an "out of warranty replacement". It saves about half the cost of a new phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple store says iPhone is water damaged, however LCI's are not triggered.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.