filter unknown senders not working ??

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mbp_users Author

Level 1

13 points

filter unknown senders not working ??

Using iphone 7+ and keep receiving spam message from unknown numbers that are not in my contact.

i also turned on the filter message for unknown senders but it doesn't work.

The senders number shown when receiving the messages in contact & SMS tab and not in unknown senders tab.

Am I missing something ???😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠

iPhone 7 Plus, iOS 11.4.1

Posted on Jul 24, 2018 5:43 PM

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Answer 1

Top-ranking reply

chuck_3rd

Community Specialist

Jul 25, 2018 3:50 PM in response to mbp_users

Hello mbp_users,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to filter unknown senders in the Messages app as expected. To help with this issue, please force close the Messages app and restart your iPhone as iOS clears cached data and does other system optimizations when you turn your device off and on.

Force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch

If you're still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch

Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:

If your iPhone, iPad, or iPod touch won't turn on

Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.

Cheers!

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filter unknown senders not working ??

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