I am trying to unhide multiple purchases (music) on Itunes on my PC. I started doing it manually, and while there is an "unhide all" option, it only seems to work for a few albums at a time. Am I missing something? Is there a way to simply press a button to unhide all of my hidden purchases?
Thanks.
Windows 10, Itunes
Welcome to the Apple Support Communities!
I understand you are trying to unhide music that you have purchased on iTunes on your PC. If the "Unhide All" button is not working for you, try quitting the iTunes application and restarting your computer. Also, check to see if the music was purchased under a different Apple ID.
Hide and unhide music, movies, TV shows, audiobooks, and books
iTunes for Windows is now available from the Microsoft Store for Windows 10 Users. If the issue persists, you could try to delete the iTunes application and download it from the Microsoft Store. Deleting the application would not affect your iTunes Library, but you should have a backup of your iTunes library in place before making significant changes to your computer.
Manage and back up your iTunes media library
Remove and reinstall iTunes and related software components for Windows 7 and later
If you can't install or update iTunes for Windows
If you have Windows 10, you can also get iTunes from the Microsoft Store.
Take care.
Unhide everything that you want to restore. Close iTunes. Reopen. Everything that has been unhidden should show with cloud links in your library from where they can be streamed or downloaded.
tt2
Hi -
I followed the steps - deleting Itunes, reinstalling from new download, restarting the computer, etc - I still can't access my hidden purchases. What can I do next? Two related questions: how can I tell if I used another apple id for the purchases from many years ago? How can I recover the ids? I have no record of what my id was fifteen or so years ago! Also - the menu item to consolidate my library is grayed out. Why would this be?
Thanks!
Consolidate your iTunes library
Before you make a backup of your iTunes files, consolidate all of your media into the iTunes Media folder. To consolidate your media:
- Open iTunes.
- From the menu bar at the top of your computer screen or at the top of the iTunes window, choose File > Library > Organize Library.
- Select "Consolidate files."
- Click OK.
Consolidating copies any files that were outside of your iTunes Media folder into your iTunes Media folder. To save space on your hard drive, you might want to delete the original files after you make sure that the copies are in your iTunes Media Folder.
Take care.
Thanks for your reply. In response to some of your follow-up questions, here are some answers:
Q from you: How do you know your purchases are hidden? That is not a very common thing. The first thing I would suggest is to view your purchase history using your current Apple ID.
My answer: I can see the hidden purchases under My Account in ITunes. Here's a screen shot:
Here is a screen shot of the original purchase: Please note that my Apple userid is not there
When I click on unhide in the hidden purchases window, the item does in fact disappear, but it doesn't appear anywhere else. I would expect it to appear in my ITunes library, but it doesn't. Do I have to refresh my library? Is the fact that I use "ITunes in the Cloud" help in troubleshooting?
So - what can I do? Clearly, I paid Apple for these products. Now I can't access them. What is my next step, Apple?
Thanks again.
Unhiding many purchases
