How to report a problem of my purchase

After purchasing, I tried to report a problem by clicking link in receipt.


Submitting a report always return "We could not process this request" message.

Please advise how to report or contact regarding my purchase problem.


Thank you

iPhone 6s, iOS 11.4.1

Posted on Jul 25, 2018 3:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2018 3:17 PM

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084


Click here to Report a Problem or ask for a refund --> http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" Subscriptions aren't managed through Report A Problem, see https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem then:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://ssl.apple.com/emea/support/itunes/contact.html


Worldwide iTunes support - https://support.apple.com/country-selector/itunes

1 reply
Question marked as Top-ranking reply

Jul 25, 2018 3:17 PM in response to sarahfrombroomall

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084


Click here to Report a Problem or ask for a refund --> http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" Subscriptions aren't managed through Report A Problem, see https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem then:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://ssl.apple.com/emea/support/itunes/contact.html


Worldwide iTunes support - https://support.apple.com/country-selector/itunes

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How to report a problem of my purchase

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