Exclamation Point instead of Photo on Photos for Mac

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Level 1

8 points

Exclamation Point instead of Photo on Photos for Mac

Dear all,

I have recently bought an iPhone X and own a MacBook Pro. Both are updated to the latest softwares.

My photo stream/ photo library automatically synchronise from my iPhone to my Photo App on Mac. The recent photos I have taken on my iPhone are uploaded onto my MacBook library. However, while I can see the photo in the icon format, once I click on it to view it a grey exclamation mark in a grey triangle appears (see below).

Has anyone had this problem before? If so how can I solve it? I am worried about losing my photos.

Thank you!

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Jul 25, 2018 7:30 PM

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Answer 1

Best reply

LarryHN

Level 10

106,110 points

Jul 25, 2018 9:17 PM in response to am5543

the latest is NOT a version and you state that you have El Captain which is years out of date and is consistent with the issues you are having - what actual OS do you have on your Mac? The current version is High Sierra 10.13.6

If you have El Captain then you either must upgrade to High Sierra or on your IOS device in the Photo settings set it to download the most compatible version so El Captain can use them

LN

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Answer 2

LarryHN

Level 10

106,110 points

Jul 25, 2018 11:09 PM in response to am5543

great - and you have the latest version of El Captain but there are two upgrades after El Captain and another one coming soon -

check teh App store from time to time for upgrades available

Glad you have it working - enjoy

LN

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Answer 3

am5543 Author

Level 1

8 points

Jul 25, 2018 9:17 PM in response to LarryHN

Thank you so much LarryHN!

I didn't realise my iOs was not on the most recent version as it never asked me to update (until I went to the AppStore).

All is sorted now! Thanks!

Anne

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Exclamation Point instead of Photo on Photos for Mac

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