"Apple Mobile Device Service" and usbaapl64.inf/usbaapl.inf Missing

Question

Level 1

8 points

"Apple Mobile Device Service" and usbaapl64.inf/usbaapl.inf Missing

Apple Mobile Device Service is missing in my PC's service list, and Apple Mobile Device USB driver is missing from my PC's device manager.

I tried the steps in this answer: If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

and the ones listed here: "Apple Mobile Device Service" Missing

I uninstalled and reinstalled iTunes hoping that might help, but that didn't change any of my issues and these files are still missing.

Help!

iPhone 7 Plus, Windows 10

Posted on Jul 27, 2018 4:49 AM

Reply

Answer 1

javaliga

Level 10

120,173 points

Jul 27, 2018 8:44 AM in response to curlyrachel

The general troubleshooting advice when iTunes fails to install properly (and reinstalling or repairing it does not work) is to remove not only iTunes but all related components, reboot, remove the target installation folders and reinstall. Follow turingtest2's procedure in the Removing and reinstalling iTunes and other software components section of:

Troubleshooting issues with iTunes for Windows updates

You may also find the other sections of that guide quite useful such as the Install missing components and Missing MSI errors sections.

Reply

Answer 2

curlyrachel Author

Level 1

8 points

Jul 27, 2018 1:36 PM in response to javaliga

thank you very much. i followed the reinstall instructions, and i still had trouble. what finally seems to have fixed the problem is in Windows, going to Settings>Devices and clicking on my iphone under "Other Devices". I removed it, plugged it in again and now iTunes sees it. Hoping it lasts! 🙂

Reply

Answer 3

curlyrachel Author

Level 1

8 points

Jul 27, 2018 8:44 AM in response to javaliga

thank you! i'm going to try all of that right now!

Reply

"Apple Mobile Device Service" and usbaapl64.inf/usbaapl.inf Missing

Similar questions