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User profile for user: michaeltoo
michaeltoo Author
User level: Level 1
4 points

iMac is SLOW - Pauses with beach balling

iMac is SLOW - Pauses for periods of time (30 seconds). Computer failed to boot the other day - I restored to an earlier point in the week using time machine.. Now computer is constantly beach balling. Not sure what to do. All system tests look good, but performance is awful. EntreCheck is below. Thoughts on how to get me back to where i was a few days ago?


EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-07-28 21:56:14

Download EtreCheck from https://etrecheck.com

Runtime: 43:52

Performance: Poor


Problem: Beachballing

Description:

Keeps Pausing


Major Issues:

Anything that appears on this list needs immediate attention.


Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.


Hardware Information:

iMac (27-inch, Late 2012)

iMac Model: iMac13,2

1 3.4 GHz Intel Core i7 (i7-3770) CPU: 4-core

32 GB RAM - At maximum

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

BANK 0/DIMM1 - 8 GB DDR3 1600 ok

BANK 1/DIMM1 - 8 GB DDR3 1600 ok


Video Information:

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440


Drives:

disk0 - APPLE SSD SM128E 121.33 GB (Solid State - TRIM: Yes)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 120.99 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 3.11 TB

disk0s3 - B*******X [Recovery] 134 MB


disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical)

Internal SATA 6 Gigabit Serial ATA

disk1s3 - Recovery HD [Recovery] 650 MB


disk3 - WDC WD30EZRX-00MMMB0 3.00 TB (Mechanical)

External Thunderbolt 6 Gigabit Serial ATA

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 [RAID Member] 3.00 TB

disk3s3 - B*******X (Journaled HFS+) [Recovery] 134 MB


disk4 - WDC WD30EZRX-00MMMB0 3.00 TB (Mechanical)

External Thunderbolt 6 Gigabit Serial ATA

disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk4s2 [RAID Member] 3.00 TB

disk4s3 - B*******X (Journaled HFS+) [Recovery] 134 MB


Mounted Volumes:

disk2 - Macintosh HD [Fusion Drive] 3.11 TB (2.25 TB free)

Journaled HFS+

Mount point: /


disk5 - T**************************o [RAID Set] 6.00 TB (3.27 TB free)

Journaled HFS+

Mount point: /Volumes/T**************************o


Network:

Interface en0: Ethernet

One IPv4 address

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en5: iPhone

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: Less than an hour

System Load: 1.51 (1 min ago) 1.78 (5 min ago) 1.34 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.cpsww.ppupsd.plist

Executable: /Library/Services/ppupsd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist

Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist

Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.bluejeans.app.detector.plist

Executable: ~/Library/Application Support/Blue Jeans/desktop/carmel-detector/startup/start-carmel-detector.sh

Details: Exact match found in the whitelist - probably OK


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]170 Apple tasks
[Running]115 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]33 Apple tasks
[Loaded]188 Apple tasks
[Running]116 Apple tasks


Launch Agents:

[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-14)
[Running]com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2015-09-24)
[Not Loaded]com.oracle.java.Java-Updater.plist (? 0 - installed )
[Running]com.ecamm.iglasses3agent.plist (? fefd0b11 - installed 2014-11-01)


Launch Daemons:

[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-14)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-25)
[Loaded]com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Not Loaded]com.oracle.java.Helper-Tool.plist (? 0 - installed )
[Running]com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-10-12)
[Running]com.cpsww.ppupsd.plist (? d1c774db - installed 2015-11-02)
[Loaded]com.microsoft.office.licensingV2.helper.plist (? 83844f4c - installed 2016-10-10)
[Loaded]com.logmein.join.me.update-helper.plist (LogMeIn, Inc. - installed 2017-04-04)


User Launch Agents:

[Running]com.bluejeans.app.detector.plist (? 0 - installed 2018-06-13)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-17)
[Loaded]com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-03-23)
[Loaded]com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-30)
[Other]com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2016-11-16)
[Loaded]com.skype.skype.shareagent.plist (? 0 - installed 2017-12-29)
[Loaded]com.fatline.HighfiveApp.ota.plist (Jeremy Roy - installed 2018-07-20)


User Login Items:

WDDriveUtilityHelper Application (Western Digital Corporation Branded Products Group - installed 2014-07-11)

(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

iTunesHelper Application (Apple - installed 2018-07-11)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

Flip4Mac WMV Plugin: (installed 2013-04-03)

FlashPlayer-10.6: (installed 2018-07-11)

QuickTime Plugin: (installed 2018-07-17)

NP_2020Player_IKEA: (installed 2016-10-04)

Flash Player: (installed 2018-07-11)

SharePointBrowserPlugin: (installed 2016-11-16)

PepperFlashPlayer: (installed 2018-07-11)

Silverlight: (installed 2014-08-20)

MeetingJoinPlugin: (installed 2018-07-28)


User Internet Plug-ins:

ZoomUsPlugIn: (installed 2018-06-06)

WebEx64: (installed 2013-04-27)

nphighfive_launcher_prod: (installed 2018-07-20)


3rd Party Preference Panes:

Flash Player (installed 2018-06-25)

Flip4Mac WMV (installed 2013-04-03)


Time Machine:

Skip System Files:

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 3.11 TB - Disk used: 855.74 GB

Destinations:

M*********************o [Local] (Last used)

Total size: 6.00 TB

Total number of backups: 267

Oldest backup: 2013-01-07 18:46:55

Last backup: 2018-07-28 20:14:24


Top Processes by CPU:

Process (count)Source% of CPULocation
clouddApple20
ScreenSaverEngineApple11
mds_storesApple7
kernel_taskApple6
WindowServerApple3


Top Processes by Memory:

Process (count)SourceRAM usageLocation
kernel_taskApple1.52 GB
mdworker (15)Apple346 MB
mds_storesApple257 MB
MTLCompilerService (11)Apple208 MB
FinderApple201 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple1 MB69 KB
apsdApple57 KB24 KB
netbiosdApple33 KB7 KB
nsurlsessiondApple17 KB12 KB
clouddApple17 KB7 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
mdworker (15)Apple45
backupdApple5
mds_storesApple2
clouddApple1
mdsApple1


Virtual Memory Information:

Available RAM26.66 GB
Free RAM21.44 GB
Used RAM5.34 GB
Cached files5.22 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Adobe Flash Player30.0.0.1342018-07-11
iTunes12.82018-07-11
Adobe Pepper Flash Player30.0.0.1342018-07-11
Microsoft AutoUpdate4.1.180705032018-07-14
Skype for Business16.19.1322018-07-16
Microsoft Word for Mac16.15.180709022018-07-16
Microsoft PowerPoint for Mac16.15.180709022018-07-17
Microsoft Outlook for Mac16.15.180709022018-07-17
Microsoft Excel for Mac16.15.180709022018-07-17
Gatekeeper Configuration Data1482018-07-18
Microsoft Lync for Mac14.4.32018-07-28


Clean up:

~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist

/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent

Executable not found


Diagnostics Information (past 7 days):

2018-07-27 13:51:12 bird Crash (3 times)

/System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/b ird

Assertion failed: (<BRCPQLConnection:0x7ff6b0d2aee0 clientTruth {batch:1:1 txn:0}> locked for more than 1 minute, aborting...



End of report

iMac, iOS 10.1

Posted on Jul 28, 2018 7:36 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Posted on Jul 30, 2018 2:28 AM

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences.
  6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally. Also, see Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do?.
  7. Use Apple Hardware Test to see if there is any hardware malfunction. How to invoke and interpret the Apple hardware tests - CNET.
  8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  9. Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
  10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.6 Combo Update as needed.
  12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

14. If none of the above helps then see How to Downgrade macOS High Sierra and macOS Reversion- How to Downgrade from High Sierra.

15. If you get here without success then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

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Question marked as Best reply
User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Jul 30, 2018 2:28 AM in response to michaeltoo

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences.
  6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally. Also, see Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do?.
  7. Use Apple Hardware Test to see if there is any hardware malfunction. How to invoke and interpret the Apple hardware tests - CNET.
  8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  9. Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
  10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.6 Combo Update as needed.
  12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

14. If none of the above helps then see How to Downgrade macOS High Sierra and macOS Reversion- How to Downgrade from High Sierra.

15. If you get here without success then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

Reply

iMac is SLOW - Pauses with beach balling

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