im calling people on my macbook pro osx high sierra and they cant see or hear me. I've tried going into utilities and changeing to 48 khz and it wont work. Ive tried changing the input stuff to built in mic and camera, won't work. I know the camera works because of photobooth and stuff.. but they cant see or hear me.
Mac Pro, iOS 11.4.1
Start by using this article to test on another user: How to test an issue in another user account on your Mac
If it doesn't happen in the other account, a setting in your own account may be causing the issue.Use another account for testing
If another user account is already set up on your Mac, you can simply log out of your account (Apple menu > Log Out) and log in with the other account. But the best way to test is with a newly created account:
- Choose Apple menu () > System Preferences, then click Users & Groups.
- Click
, then enter an administrator name and password.
- Click the Add button (+) below the list of users.
- Complete the fields shown for a Standard or Administrator account, then click Create Account (or OK).
If you plan to test with any of the documents in your own account, make those documents available to the new account. Drag them to the Shared folder of the Users folder on your hard drive (~/Users/Shared). You can then move them to other folders after you log in as the new user.
Then log out of your account and log in with the new account:
- Choose Apple menu > Log out.
- At the login window, log in with the name and password of the new account. If you're also asked to sign in with an iCloud account or Apple ID, skip that step.
Now try to reproduce the issue in the new account. If you need to set up an email account or other account in order to test, you can do so.
macbook pro facetime
