Phone mutes itself during calls, randomly places calls

My iphone 6 will mute itself during phone calls when nothing is near the phone. The contact list also pops up and it will make an outbound call to a random contact while I'm on the phone. Nothing is touching the phone when this happens. The phone can be on the table and it will happen. It has been happening a long time and I've live with it. It just muted several times during a 5 minute call. This is such a common thing that family and friends know to tell me I've been muted rather than assuming I've had a call failure. It can occur when I'm on speaker, bluetooth, wired earbuds, or holding the phone to my ear. It has carried across a few IOS versions. I didn't find a question answered on here, but found many online questions about it in other forums. No one had an answer from Apple so thought I'd ask for a solution here. All other features on the phone work great, but since it is a phone...well, it would be nice to make calls with it and not have it randomly mute or put my calls on hold to call someone else. For what it is worth, the numbers it calls have nothing to do with my recent call list. I'd appreciate any assistance.

iPhone 6, iOS 11.4.1

Posted on Jul 31, 2018 2:16 PM

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1 reply

Aug 4, 2018 5:02 AM in response to dlatk64

Hello and welcome to Apple Support Communities, dlatk64!

I understand you've experienced issues with your iPhone 6 where your phone will mute or call random numbers. I can understand how concerning this may be, especially when you need to use your iPhone to make calls. I'd be happy to provide information that may help you out.

Have a look at this article: Get help with the display on your iPhone, iPad, or iPod touch

If you don't see your issue listed or need more help, contact Apple Support or take your device to an Apple Store or Apple Authorized Service Provider.

Since you mention this issue has carried through several updates, please reach out to Apple Support for further assistance.

Thank you for using Apple Support Communities.
Have a great day!

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Phone mutes itself during calls, randomly places calls

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