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Accessory not supported message

keyboard is frequently “not recognized”

iPad Pro Wi-Fi, iOS 11.4.1, Apple keyboard

Posted on Aug 1, 2018 12:02 PM

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Question marked as Best reply

Posted on Sep 7, 2018 2:26 PM

I was getting frequent ‘This accessory is not supported by this device’ pop-ups on my 10.5” iPad Pro (128G/WiFi/Cellular). I was scratching my head because I didn’t think I had any accessories connected and I had Bluetooth disabled.


But I did have an accessory connected, just not through the lightning port. It was the Smart Keyboard, which gets both its power and data connections from the little magnetic 3-dot connector on the long edge of the iPad. I tried typing on the Smart Keyboard (which I don’t do that often), and it worked intermittently. Sometimes not recognized at all, sometimes typed OK for a little while then quit, sometimes put up the wrong letter, etc. So I removed the Smart Keyboard. No more “not supported” message. I then got a new Smart Keyboard and attached it. iPad is now OK: no typing problems, no “not supported messages”, no problems of any kind.


If you’re getting mysterious “Accessory not supported” messages and you have a Smart Keyboard, that might be the problem.

2 replies
Question marked as Best reply

Sep 7, 2018 2:26 PM in response to Hwy61motors

I was getting frequent ‘This accessory is not supported by this device’ pop-ups on my 10.5” iPad Pro (128G/WiFi/Cellular). I was scratching my head because I didn’t think I had any accessories connected and I had Bluetooth disabled.


But I did have an accessory connected, just not through the lightning port. It was the Smart Keyboard, which gets both its power and data connections from the little magnetic 3-dot connector on the long edge of the iPad. I tried typing on the Smart Keyboard (which I don’t do that often), and it worked intermittently. Sometimes not recognized at all, sometimes typed OK for a little while then quit, sometimes put up the wrong letter, etc. So I removed the Smart Keyboard. No more “not supported” message. I then got a new Smart Keyboard and attached it. iPad is now OK: no typing problems, no “not supported messages”, no problems of any kind.


If you’re getting mysterious “Accessory not supported” messages and you have a Smart Keyboard, that might be the problem.

Accessory not supported message

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